ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. Optimize Your Restaurants Online Presence Your restaurants online presence is often the first touch point for potential guests, so make it count.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

MAY 17, 2022

Customer engagement is guaranteed to increase as customers interact with your restaurant through a dedicated mobile app or QR code system. Mobile apps and QR codes provide targeted messages and unique promotions to customers, which helps create brand awareness and makes your restaurant a household name in the community.

Marketing 531

Marketing Mobile Ordering Online Ordering Customer Experience 531

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. Demographics help you define the basic characteristics of your target diners, giving you insight into who they are, what they can afford, and how their lifestyle influences their dining choices. or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JULY 3, 2024

Crafting a Captivating Website Experience Your restaurant's website is the first point of contact for many potential customers, making it crucial to create a captivating online experience. With the majority of online searches now conducted on mobile devices, having a mobile-responsive website is non-negotiable.

SEO 490

SEO Website Management Online Ordering Mobile Ordering 490

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. And it works 59% of respondents say marketing emails influence their purchase decisions. Promotions and Discounts Special offers drive customer action.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

DECEMBER 20, 2023

In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion. According to research, the majority of customers are interested in ordering seasonal items. Influencers can be powerful advocates for restaurants.

Customer Experience 495

Customer Experience Innovation Social Media Seasonal Menu 495

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Gen Z in particular, as a tech-savvy group, are experts when it comes to navigating mobile ordering experiences.

Loyalty Program 475

Loyalty Program Mobile Ordering Social Media Online Ordering 475

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. One great thing about the online delivery market is that it produces massive amounts of data. Heloise Blaure, founder of HomeKitchenLand.com.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Insights from Gen Z data and behavior show that marketing opportunities for this group are far more influencer-driven than Millennials.

Marketing 524

Marketing Social Media Fast Casual Influencer 524

Modern Restaurant Management

JUNE 23, 2020

The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. Build Data-First Architectures.

Back of House 568

Back of House Front of House Kitchen Safety Mobile Ordering 568

Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. As QSRs continue to evolve their technology capabilities, it’s important to look beyond the obvious options, like mobile app ordering and online delivery.

Employee Relations 495

Employee Relations Customer Experience Customer Service Mobile Ordering 495

Modern Restaurant Management

OCTOBER 18, 2021

Here are few of the technology advancements that we’ve seen influence many consumers to embrace “homegating” rather than make their way back to bars and stadium. These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. sales rose 7.7 percent to $31.2

Loyalty Program 494

Loyalty Program Online Ordering Mobile Ordering Beverage 494

Modern Restaurant Management

JUNE 17, 2024

On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. We also found that Gen Z is ordering takeout/delivery far more frequently, with 69 percent of Gen Z diners saying they order takeout or delivery weekly or more often – well above the U.S. average of 39 percent across all age groups.

Operations 475

Operations Loyalty Program Mobile Ordering Consumer Goods 475

Modern Restaurant Management

SEPTEMBER 16, 2020

Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Make sure your online presence is locked in.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MAY 28, 2021

While we do live in a mobile world where smartphone pictures have become the norm, professional photography is still needed for restaurants. Consider the fact that nearly 50 percent of diners are influenced by social media. When you’re in the restaurant business, it’s not enough to let your customers share pictures for you.

Social Media 547

Social Media Website Management Mobile Ordering Food Order 547

ChowNow

MARCH 27, 2025

One way to offset costs and give you more breathing room for pricing is by encouraging guests to place orders through direct website ordering. If your food quality, service, and overall experience stand outincluding things like a sleek restaurant website that makes ordering easyit all contributes to an elevated experience.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

OCTOBER 1, 2022

It combines different online and offline strategies to promote a restaurant and increase orders. One of the best ways to become visible is to go online and create a website. Optimize the website for mobile screens. From email promotions to UGC and influencers, digital marketing provides tools for various budgets.

Marketing 510

Marketing Email Marketing Social Media SEO 510

Modern Restaurant Management

NOVEMBER 20, 2019

According to Statista , at the start of 2018, there were 86,630 registered/recorded enterprises in the restaurant and mobile foodservice industry in the United Kingdom. If you own one of these enterprises, you have probably spent a lot of time wondering how you can outshine your competitors, especially online. Not everyone has this.

Social Media 337

Social Media Mobile Ordering Online Ordering Influencer 337

ChowNow

FEBRUARY 5, 2021

When looking for the right online ordering platform for your multi-location restaurant, it’s important to choose one that will help you remain profitable and give you the tools you need to run a successful business. . While there is no shortage of online ordering services to choose from, not all online ordering partners are alike.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Consumers are still very willing to get mobile and visit your stores for pick-up. Gift Card Sales Boom.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Online presence A restaurant customer experience begins before diners step through the doors of your establishment. “That saves me a lot of time.”

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 423

Delivery Kitchen Safety Social Media Online Ordering 423

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 495

2023 Loyalty Program Mobile Ordering Customer Experience 495

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

The Rail

DECEMBER 2, 2024

As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. The global online food delivery market size was valued at USD 221.65 Real-time order tracking. Admin Panel : Order management system to track and manage orders in real time.

Delivery 147

Delivery Food Loyalty Program Food Order 147

7 Shifts

AUGUST 12, 2021

Data acquired about your actual consumers can be used in both online and offline marketing campaigns. In that sense, make sure to double-check your NAP across the web to ensure its consistency and accuracy, as this directly influences your SEO ranking and search visibility. Online Delivery. Engagement on Social Media.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence. ” Supporting Local.

2021 448

2021 Retail Loyalty Program Online Ordering 448

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MAY 1, 2020

In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Visible hygiene practices and minimal contact are now the top two factors that most influence consumers. Singapore recognized a similar increase. In the U.S.

2020 481

2020 Food Safety Fast Casual Guest Recovery 481

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 476

2024 2023 Food Order 2013 476

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 296

2024 Mobile Ordering White Paper Customer Service 296

7 Shifts

DECEMBER 18, 2023

Slack is a more general employee communication tool that also makes it easy to connect online. Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). Keep in mind that every coffee shop is going to be different, influenced by its location, size, and target market. Make sure you're diligent about asking what a wholesale supplier's order minimums are as well as their order turnaround time. Online Ordering.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

DECEMBER 21, 2022

This will enable brands to better manage off-premises orders and balance their hybrid operating models. Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? adults who order from restaurants at least once a month.

Mobile Ordering 243

Mobile Ordering Customer Experience Customer Service Influencer 243

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. SevenRooms launched Contactless Order & Pay, streamlining the in-restaurant ordering and payments experience for guests.

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378