Modern Restaurant Management

JANUARY 24, 2023

In the digital age, online reputation management is critical for business success. This creates the necessity for restaurant reputation management strategies to amplify positive reputation while downplaying negative criticism. ORM increases your website’s authority. Here’s how you can hit the ground running.

Social Media 493

Social Media Website Management SEO Customer Experience 493

Modern Restaurant Management

MAY 13, 2020

In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management. Recent data breaches in the restaurant industry targeted customer data through POS systems. Invest in Extra Protection.

Website Management 530

Website Management Guest Recovery Customer Service POS 530

Modern Restaurant Management

AUGUST 26, 2024

In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. When Developing Custom Ordering Software Customers can now place orders directly through a restaurant's website or application. More users prefer the convenience of online ordering.

Delivery 448

Delivery Mobile Ordering Online Ordering Customer Service 448

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

NOVEMBER 27, 2024

He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts helps Bobe’s managers make schedules more accurate too.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

APRIL 10, 2024

Leverage Data to Personalize Experiences Every day, restaurants generate vast volumes of data from their point-of-sale (POS) systems. They’re using that information for myriad purposes—from effectively managing inventory to launching new menu items.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 30, 2020

spent per order, on average, across restaurant websites. In total, diners donated over $360,000 directly to restaurants and their staff through their websites and purchased over $90,000 in gift cards. POS Software Market. More than 8 million POS software installations at major retailers.

2020 528

2020 Merchandise Retail Point of Sale 528

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

MAY 15, 2023

Create or enhance your website and make sure you offer an “order online” option that is easy to find. With the right partner, mobile ordering: Integrates seamlessly with your point of sale, enabling employees to focus on the guest experience, not managing delivery orders by phone or a separate app.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. For all loans below $150,000, SBA is releasing all of the above information except for business names and addresses. Uber To Acquire Postmates. 350,000-1 million. $1-2

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

MARCH 31, 2020

At around the same time, 160 Applebee’s restaurants found malware on POS systems. A “ VPN” is a simple privacy tool that encodes all of the information you send and receive online in such a way that it can’t be read by anyone else, and is particularly important if you access your business systems off-premises.

Website Management 509

Website Management Retail Small Business Online Ordering 509

7 Shifts

OCTOBER 22, 2024

To do so, you must have an optimized website and engaging social media profiles. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

OCTOBER 27, 2022

Whether it's personalizing the drive-through experience or reliably managing store hours, a strong network can power the restaurant management tools and apps that QSRs need to streamline front- and back-of-house operations, enhance dining experiences, and keep guests happy. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. Reporting subscriptions.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Modern Restaurant Management

OCTOBER 20, 2023

Using this data to inform marketing efforts brought significant success. Some of the most valuable insights for restaurants are found in general operations data, customer data and website data. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher. What results did you find surprising and why?

2024 508

2024 Online Ordering Website Management 2023 508

7 Shifts

OCTOBER 28, 2024

How to calculate your restaurant customer acquisition cost (CAC) As a business owner, understanding CAC is important if you want to make informed decisions about your marketing investments. Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyalty program sign-ups.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 7, 2023

Framing the thoughtful end-to-end management of all aspects of delivery app services as a top priority can empower restaurants to cultivate fruitful partnerships and capitalize on opportunities from a powerful stance of planned execution rather than reactionary necessity.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. For owners: Businesses can now select safety measures they have in place at their property by accessing the checklist in their Tripadvisor management center (for free).

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

DECEMBER 20, 2021

POS and restaurant management software have made it easier than ever to set up your own system and cut out the need to reach out to a third-party whenever there are issues. Restaurants have discovered that they don’t need big, bulky, multi-page websites. Every restaurant should look into hosting its own online ordering.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Goliath Consulting

SEPTEMBER 27, 2020

According to Rob Carpenter, founder and CEO of Valyant AI, a Colorado-based artificial intelligence company focused on QSR customer service, “AI ultimately provides an intelligent, convenient and informed customer service experience by way of improved order speed and accuracy” (5). Consistent Training and Optimal Scheduling.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

7 Shifts

OCTOBER 23, 2020

Did you know that three in four customers will visit a restaurant's website before dining at that restaurant? Here's the good news: restaurant website builders are making it easier than ever to create an online presence for your business. Restaurant website builders make your website easy to update and maintain.

Website Management 370

Website Management Online Ordering Hiring SEO 370

Modern Restaurant Management

FEBRUARY 2, 2022

For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. Go Digital. Update your incentives for the week. Keep in Touch and Engage Your Guests.

Online Ordering 492

Online Ordering Loyalty Program Social Media Mobile Ordering 492

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. One of the ways they are doing this is by providing information and insights to make it easier for them to find new ways of conducting business.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

NOVEMBER 19, 2020

Given that we are in a time where many restaurants are making changes to menus on a regular basis, it is important that the online menu is always accurate and connected to the restaurant POS. This will help restaurants avoid the possibility of customers placing orders and ending up with missing or non-existent menu items.

Social Media 539

Social Media Online Ordering Coupons Advertising 539

Modern Restaurant Management

MAY 18, 2020

The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Apple | Android 3.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

MARCH 11, 2025

This surge in off-premise orders forced restaurants to optimize their operational workflows, from kitchen management and packaging to delivery logistics. Furthermore, digital tools for inventory and labor management became crucial for navigating supply chain disruptions and staffing challenges.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Apple | Android 3.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

DECEMBER 17, 2020

Simple customer retention strategies for restaurants Collect customer information (and use it!) ?? One of the most important steps in building your customer retention strategy is the collection of customer information. Many restaurant website builders also allow you to put a sign-up form on your website.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

SpotOn

OCTOBER 14, 2024

The POS system is a restaurant's command center. If you run a restaurant, you know this, so you're probably weighing the many options for POS systems carefully. There are the features, support, hardware, and software, upfront POS hardware costs, and monthly subscription fees. What does a POS system do?

POS 52

POS Loyalty Program Website Management Cash Management 52

7 Shifts

JULY 16, 2021

From the most popular preparation methods to the most coffee-consumed time of day, this information will help you build a coffee shop perfect for them. So, make the most of this step– gathering this information will help you plan, operate, and run a successful coffee shop. You'll want to learn everything about their coffee preferences.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

APRIL 23, 2021

The program will allow eligible restaurants and other food establishments to access the RRF application or data they need to fill out the application through their point-of-sale (POS) service providers. ” The SBA is working with POS providers like Clover to reach restaurant owners and expedite the grant application process.

Point of Sale 322

Point of Sale Webinar Small Business Customer Service 322