Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Yes, ordering and payment is important.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

DECEMBER 27, 2024

This spread can mean a big difference in profitability, as RMS has seen that digital orders tend to be 25-30 percent higher. They expect seamless digital experiences and are most turned off by wait times and order inaccuracies. Keep an eye on the competition. Hope in the hybrid (worker).

2025 471

2025 2024 Point of Sale Customer Experience 471

Modern Restaurant Management

AUGUST 30, 2021

Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S. restaurant market. The Importance of Robust IT Support.

Innovation 493

Innovation Technology Franchising Franchise 493

The Rail

NOVEMBER 1, 2024

Luckily, modern technology has introduced several innovations that streamline the restaurant relocation process, making it more efficient, cost-effective, and manageable. In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

JANUARY 28, 2025

While managers excel at planning, organizing, and maintaining day-to-day stability, leaders inspire, innovate, and challenge the status quo to drive change. Managers create the structure and accountability needed to maintain order and achieve short-term goals. However, long-term growth requires more than operational expertise.

Management 422

Management Management Leadership Innovation 422

Restaurant Business

OCTOBER 23, 2024

These systems can understand various accents and dialects, process orders accurately, and even upsell menu items based on customer preferences. Inside restaurants, AI is powering self-ordering kiosks and chatbots, streamlining the ordering process and reducing human error.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

JUNE 17, 2022

Vegan or plant-based culinary trends and innovative methods of eating have captured the attention of the entire world. It is something that the restaurant business must embrace and plan for in order to fulfil the demand of rising number of vegan customers.

Innovation 474

Innovation Dietary Restrictions Customer Service Food Order 474

Modern Restaurant Management

MARCH 21, 2025

Every order placed at a kiosk generates valuable data, allowing restaurants to better understand customer preferences, forecast demand, and optimize menu offerings. Blending Tradition with Innovation Despite the ever-rising reliance on technology, human connection remains at the heart of the restaurant industry. The challenge?

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. The survey of 1,500 U.S.-based

Loyalty Program 332

Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

JANUARY 21, 2025

With egg prices increasing by 30 percent over the past year and expected to rise more, MRM asked Stasko for his best advice on what strategies restaurant owners can implement to prevent sharp menu price increases and innovative menu solutions they can implement.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

DECEMBER 31, 2024

The day of the women’s singles finals on September 7th, tennis racket orders spiked 116 percent as consumers tapped into their inner athlete. It drove a noticeable spike in orders for cucumbers (177 percent), rice vinegar (180 percent), and sesame seeds (100 percent) on August 8th, following the recipe’s breakout moment.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

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2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

APRIL 8, 2025

” Restaurants should focus on tech that adds real value, not just innovation for innovation’s sake, Fink noted. “Additionally, restaurants across all categories can leverage AI for personalized deals, using consumer data to offer tailored discounts and menu recommendations that drive repeat visits.”

2025 282

2025 Fast Casual Consumer Goods Seasonal Menu 282

SpotOn

APRIL 14, 2025

Recent product innovations enhance operational efficiency and guest engagement for restaurant operators.   Driving Innovation: New Product Launches and Enhancements SpotOn continues to bring new updates to streamline operations, enhance guest experiences, and drive restaurant profitability.

2025 104

2025 Innovation Fine Dining Equipment 104

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report. Consumers have pent-up demand for restaurant meals.

Definition 282

Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

MARCH 24, 2025

For example, Chick-fil-A ihas used drone footage and cameras to optimize speed and accuracy at their drive-thru and Tang expects more innovation from the brand. "If Drive-thru ordering and pickup was created for speed and convenience. Leverage system-wide insights to accurately anticipate what the customer will order.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Volume-Based Deals : Offer discounts on larger orders, particularly for takeout and delivery, to encourage diners to order more.

Loyalty Program 251

Loyalty Program Social Media Front of House Back of House 251

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

NOVEMBER 4, 2024

Restaurants are going digital, with innovations like contactless ordering, reservation apps, and personalized marketing driven by data. It’s a new era of dining, where your favorite spot knows not only your name but also your order. But simplicity doesn’t mean it can’t be innovative.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

OCTOBER 30, 2024

Restaurants that make their guests feel valued and deliver the experience the guests expected when they walked in the door or placed their order for delivery have the best chance of turning a one-time value seeker into a loyal customer, Fires said. "'Treating Consumers want new experiences and variety.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Restaurant Business

APRIL 8, 2024

The constraints of today’s labor environment can put a freeze on innovation, as the need for consistency and speed of service can outweigh creativity and differentiation. Barilla for Professionals first brought Barilla Frozen® to the foodservice market in 2022, offering an innovative line of pre-cooked, frozen pasta.

Innovation 289

Innovation Front of House Hotels Hospitality 289

EATER

NOVEMBER 1, 2024

Starbucks hasn’t had a hit new drink in years Starbucks has, outside of a few new flavors and latte options, failed to successfully innovate its drink menu over the last decade or so. That failure of meaningful innovation is so significant, in fact, that fans took it upon themselves to create exciting new drinks.

Customer Experience 326

Customer Experience 2003 Point of Sale 2006 326

Modern Restaurant Management

DECEMBER 11, 2024

It's not just the merch on the menu that is driving traffic to the brand with a misison to create spaces that blend sports and leisure and offer innovative cocktails, next-level architecture and high-end designer decor with elevated bar bites, retro games, and exclusive event nights. So everything is extremely limited.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Enter digital tableside ordering. Guests can also enjoy a much quicker speed of service and reduced wait times with the self-service nature of tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

OCTOBER 23, 2024

Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations. An all-inclusive waffle program model will also alleviate order and supply chain complexities for the operator, in addition to diverse product use. It really is so easy to innovate around waffles.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Restaurant Business

MARCH 10, 2025

We see a surge in the functional beverage space thats blurring the boundaries for all beverage formats creating opportunities for innovation. Iced tea is a classic and well-known beverage, making it the perfect platform for innovation through flavor and benefit stacking. Its something theyve been perfecting since 2001.Innovation

Beverage 214

Beverage 2001 Innovation 2025 214

Modern Restaurant Management

MAY 13, 2024

To stay in the know, 46 percent of today’s diners want the ability to view their loyalty point balance, 48 percent want to place a delivery request and 56 percent want to track their order from their mobile device. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. And demand for such technologies is only growing: According to a new survey from the MDR Group and Progressive Business Insights, there has been interest from many consumers—more than two-thirds of adults—for restaurants to implement voice-assisted ordering both in person and remotely. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

MARCH 10, 2025

workers now operating in a hybrid model, restaurants can focus on becoming the go-to destination for office-day meals through targeted promotions, convenient ordering options and other innovations. Diners Want Digital—And Restaurants Can Profit from It Before the pandemic, digital ordering was growing slowly.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Restaurant Business

APRIL 9, 2025

Kiosks can also ease labor burdens if utilized as the primary tool for customer orders. But kiosk ordering goes beyond labor saving. There was a nearly 8% increase in average check at quick service and a whopping 15% increase at fast casual establishments when kiosks were used for orders rather than employees.

Take-out 191

Take-out Technology Fast Casual Inventory 191

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They "In addition to focusing on loyalty programs, operators are increasingly savvy about optimizing their store portfolio.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. A mobile ordering system serves more people faster and keeps them happy, not hangry.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

DECEMBER 17, 2020

The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining. Restaurants must continue to innovate and stay agile with opportunities in order to weather the storm.

Back of House 539

Back of House Outdoor Healthcare Government 539