Modern Restaurant Management

JULY 8, 2020

People come here to get away from technology, not use it.” A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. Our palms were sweaty from the excitement and anxiety.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

The Rail

NOVEMBER 1, 2024

Luckily, modern technology has introduced several innovations that streamline the restaurant relocation process, making it more efficient, cost-effective, and manageable. From cloud-based tools to smart IoT sensors, technology is revolutionizing how restaurants relocate.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Internet of Things (IoT) technology. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 5, 2023

From the digital revolution of the 1980s, the advent of the internet in the 1990s, and the proliferation of smartphone and AI technologies in the 21st century, restaurant and bar owners must keep pace with the latest tech trends to achieve sustainable growth and maintain a steady stream of revenue. There are 6.92 There are 6.92

Technology 493

Technology Mobile Ordering Customer Experience Customer Service 493

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Payment technology data could help with forecasting store demand patterns and identifying demand drivers. Here’s what’s expected. In-app pre-ordering solutions to help with food waste.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Point of Sale (POS) Terminals. Restaurant Employee Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 21, 2022

Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants. These systems are also being used as they support future restaurant technologies like self-serving kiosks. New innovations driven by QSR majors are further propelling the adoption of these POS systems.

POS 448

POS Marketing Point of Sale Cash Management 448

Modern Restaurant Management

FEBRUARY 22, 2021

According to The Enterprises Project , digital transformation can be defined as the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. Incisiv released a study that in the next five years, 54% of limited service restaurants’ sales will be digital.

Online Ordering 568

Online Ordering Point of Sale POS SEO 568

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

JANUARY 26, 2021

As new challenges arise and consumers demand change, new technology solutions emerge to help restaurant owners keep up. Your business has many moving parts—from record-keeping to activating sales to loyalty generation. Thankfully, technology has kept up. The speed with which the industry shifts is only increasing.

Point of Sale 448

Point of Sale Cash Management Technology Customer Service 448

Modern Restaurant Management

MARCH 25, 2021

Pay-at-the-table proved its value through the pandemic and breathed new life into old technology like QR codes. However, can innovation teach these old dogs new tricks, or will a post-pandemic environment sunset this trend? However, while an investment, this technology can yield substantial payoffs. Weighing the Options.

Customer Experience 493

Customer Experience Customer Service Point of Sale Fast Casual 493

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

DECEMBER 27, 2022

Technology can boost business operations in a variety of ways. In the coming year, operators should rely on restaurant technology (ResTech) to help them: 1. Tech tools will be instrumental in helping the food industry innovate to ensure that today’s problems don’t reduce our future food supply. million tons of grain.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

DECEMBER 29, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses restaurant technology with Eric Symon, Director of the Enterprise Process Innovation Center & Food Services Group at Panasonic System Solutions Company of North America. To listen, click here.

Point of Sale 450

Point of Sale Technology Innovation Management 450

Modern Restaurant Management

OCTOBER 13, 2021

Restaurateurs, however, have options to mitigate these challenges with technological innovation. Additionally, the solutions deliver deep indoor coverage, requiring fewer access points, which makes deployment easier. Low-power IoT solutions are affordable, secure, and reliable. Energy Management. Water Damage Prevention.

Food Safety 614

Food Safety Equipment Customer Service Point of Sale 614

Modern Restaurant Management

NOVEMBER 7, 2022

To answer that question, Revenue Management Solutions (RMS) examined two factors: the impact of price increases on QSR sales performance and consumers’ perception of value. While it is reassuring to understand consumers’ potential breaking point, the formula for price increases is nuanced. Have We Hit a Price Ceiling?

Pricing 508

Pricing Loyalty Program Point of Sale 2023 508

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.

2022 518

2022 2030 Food Supply Recruiting 518

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. An intuitive content management system (CMS) empowers you to feature the right items and promotions at the right time of day to boost sales. At leading restaurant chains, drive-thrus can account for 70 percent of sales or more , so every second counts.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JUNE 10, 2024

Customer data plays a pivotal role in improving operational efficiency and promoting innovation. This means collecting and analyzing data points such as dining preferences, frequency of visits and average spending. Data insights can also drive menu innovation, helping restaurants stay ahead of culinary trends and dietary preferences.

Customer Experience 443

Customer Experience Point of Sale Customer Service Innovation 443

Modern Restaurant Management

FEBRUARY 20, 2024

Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. Here are three key ways restaurants can leverage payments technology to benefit their customers and their workforce.

Technology 309

Technology Cash Management Customer Experience POS 309

Modern Restaurant Management

DECEMBER 8, 2021

Restaurants have turned to technology to fill the gap. Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture.

Customer Experience 531

Customer Experience Customer Service Point of Sale Dine-in 531

Modern Restaurant Management

JANUARY 13, 2022

Staff members should be encouraged to be innovative and need to be empowered to deal with customer complaints on their own without being micromanaged. Make Better Use of Technology. A lot of useful technology is already being used to boost restaurant efficiency. Untrained and unmotivated staff. Inefficient management of staff.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Sales teams and marketers are deploying sales and marketing technology to automate the customers' journey and accelerate conversions. Cost savings.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. They will embrace technology to set par levels and pre-package necessary ingredients to assemble a meal quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

7 Shifts

FEBRUARY 18, 2021

We sat down with 7shifts' very own Preston Junger to chat about opportunities for restaurants and how restaurant technology is evolving for the inaugural episode of our interview podcast. So I think that's the opportunity the technology has been there, and now the technology is getting better even still through the past year,” says Junger.

Technology 370

Technology Back of House Consumer Goods Online Ordering 370

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

Mobile Ordering 484

Mobile Ordering Front of House Customer Service FOH 484

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. . They have added technology throughout the restaurant to offset labor hours. Here are some of their insights.

2022 493

2022 Food Supply Point of Sale Dietary Restrictions 493

Modern Restaurant Management

MAY 24, 2024

It increases the restaurant sales and builds a loyal customer base. Hence, we need to understand the key aspects of developing a loyalty program to increase restaurant sales and explore the ways that can be adopted. How can you keep customers returning to your restaurant when so many choices exist?

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

AUGUST 8, 2022

Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. But one thing is a universal truth: Without customers at your tables you will fail. So how can a restaurant drive revenue without time-intensive and costly marketing initiatives?

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JANUARY 24, 2024

The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. But QR codes offer much more than a pathway to a menu on our phones. Include social media in your digital marketing strategy.

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

Modern Restaurant Management

FEBRUARY 25, 2021

But a recent market analysis points toward a comeback in physical real estate. Restaurateurs who are able to innovate their offerings and cater to both delivery and in-person needs will be in the opportune position to survive this moment of despair in the industry. The Matter of Space: A Look at the Market.

Guest Recovery 446

Guest Recovery Online Ordering Point of Sale Retail 446

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539