Modern Restaurant Management

MARCH 11, 2025

These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. Innovate or die was the new mantra. Beyond our innovative viewing technology and diverse sports programming, we've found that guests primarily seek meaningful shared experiences.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

FEBRUARY 24, 2025

Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows. Businesses can now utilise reservation platforms that seamlessly integrate booking, point-of-sale (POS), and customer management systems.

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Book Reservations Communication Customer Experience 385

Modern Restaurant Management

MARCH 24, 2020

The modern restaurant point-of-sale (POS) system has grown beyond simply handling payments. Feature-rich mobile POS systems have evolved to processing orders, sending tickets to the kitchen, providing detailed reporting and offering thorough inventory and business management. The Evolution of POS.

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POS Cash Management Mobile Ordering Point of Sale 306

The Rail

JANUARY 24, 2025

By Heather Langley, Contributor A restaurant point of sale (POS) system is home to a vast amount of personal information, including customer data and payment information. Restaurant owners need to take measures to keep their POS systems safe and secure to protect both business and customer data.

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POS Point of Sale Email Marketing Information 130

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

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Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Consider tapping into the treasure trove of customer information your POS platform contains. Gather information to help you innovate processes.

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Front of House Point of Sale POS Cash Management 490

Modern Restaurant Management

FEBRUARY 22, 2021

The POS was hosted on a physical server. Many POS are now hosted on the cloud. Future : Smart restaurants will begin to leverage their hard won customer data from their QR menus, POS, and marketing initiatives to lower cost of customer retention to drive growth. Past : Paper menus were the norm.

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Online Ordering Point of Sale POS SEO 568

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. Internet of Things (IoT) technology. Is Your Refrigerator Running?

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

OCTOBER 26, 2023

specifically, where handheld mobile point of sale (POS) adoption has tended to lag behind Canada and Europe, there has been a significant increase in the use of mobile ordering and delivery enabling customers to connect and interact with restaurants across multiple platforms. In the U.S.

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Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

ChowNow

MARCH 27, 2024

We’re thrilled to announce a significant leap forward for ChowNow: we’ve acquired Cuboh, a leader in POS integration for restaurants! Cuboh’s impressive technology consolidates multiple online ordering platforms into one easy-to-manage system, and we’re excited to integrate their innovation into the ChowNow family.

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POS Online Ordering Demo Food Order 221

Modern Restaurant Management

JANUARY 26, 2021

It's Time to Rethink the POS. When you implement a SolaaS solution – such as a Restaurant Management System instead of just a POS – you will have a strategic partner, not a vendor who dumped some hardware & software and left. The speed with which the industry shifts is only increasing. Benefits of RMS.

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Point of Sale Cash Management Technology Customer Service 448

Thrive POS

APRIL 6, 2023

In this article, we'll take a look at some of the latest trends and innovations in pizza delivery and what the future might hold for this ever-evolving sector, including the role of pizza point of sale (POS) systems. One such POS for pizza that's leading the way in innovation is Thrive POS.

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POS Innovation Delivery Online Ordering 135

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

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Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

APRIL 10, 2023

The most widely adapted tools this year include new or expanded online ordering, contactless payments, QR code ordering and new POS and restaurant management systems. It’s imperative that the sector recognises that consumers now expect these types of innovations.

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Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

FEBRUARY 4, 2020

He also added a POS system and created a mobile-friendly website. He plans to integrate Ordermark with existing technologies such as POS systems, mapping it to a restaurant’s existing infrastructure. For Canter, tech innovation is all a part of the necessary evolution of the restaurant industry.

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Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

JULY 8, 2020

When point of sale (POS) systems were introduced, restaurants learned they could provide better service to guests and improve business decisions and management. It leverages the innovation of technology to enhance the indispensable genuineness of hospitality. Contactless dining is a tool for long-term growth in the restaurant industry.

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Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. During the pandemic, restaurants of all kinds embraced new technologies and innovative business models to deliver elevated service, curbside convenience, and a digitized consumer experience. It’s a tough time to be in the restaurant business.

Customer Experience 470

Customer Experience Online Ordering Customer Service Mobile Ordering 470

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

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Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. There are point of sale (POS) solutions that provide restaurants with QR codes that customers can scan to do the whole checkout process on their phones. Touchless Payment Solutions.

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Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

MARCH 25, 2021

However, can innovation teach these old dogs new tricks, or will a post-pandemic environment sunset this trend? According to a statement by Professor Cihan Cobanoglu , director of the M3 Center for Hospitality & Innovation at the University of Florida, “contactless menus will be a key point for restaurants to adapt.

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Customer Experience Customer Service Point of Sale Fast Casual 493

Modern Restaurant Management

DECEMBER 14, 2021

Additionally, some restaurants are beginning to integrate artificial intelligence in POS systems, which can enable automation. From there, restaurants can build processes and inject innovation into this framework. Increased Consumer Demand for Environmental, Social and Governance (ESG) Policies.

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2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

AUGUST 20, 2020

Many restaurants and dining establishments are looking to implement new innovations heading into 2021. As long as your POS platform is up to date, adding mobile pay only requires a software upgrade and compatible smartphones or tablets. COVID-19 has changed how the foodservice world operates. Hands-Free Sinks and Dryers in Bathrooms.

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Cash Management Equipment 2012 Technology 520

Goliath Consulting

OCTOBER 16, 2024

Core Elements of a Restaurant Tech Stack: Point of Sale (POS) Systems: “The POS is the heart of the restaurant’s tech stack, as it needs to talk to every other system,” says Deliverect. It processes orders and payments while tracking sales data. These ensure that the kitchen is always well-prepared.

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Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

MAY 19, 2021

With 73 percent of customers reporting that restaurant technology improves their guest experience, QSRs need to prepare for the reality that these technologies – and this level of rapid innovation – are here to stay. Moving Forward with Rapid Innovation. Logistics to Implementation.

Mobile Ordering 491

Mobile Ordering Technology Online Ordering Customer Service 491

Modern Restaurant Management

MARCH 11, 2025

At Ansa, we’re at the forefront of this dramatic shift to contactless payments, providing restaurants with a leading white-labeled digital wallet solution to simplify POS-agnostic contactless payments and meet the next generation of guests where they are. The world changed, and so did restaurants.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 17, 2023

A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions. This innovative system helps to discipline a team through an additional control that cannot be cheated.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. After moving from Australia to NYC, I couldn’t be more excited to make my mark as a part of this innovative, culture-lead team.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

NOVEMBER 11, 2021

Companies need to think about and look across the entire value chain – from the POS to the most granular DNA of the customer interaction, through to financial management and record management. Ultimately, those that have embraced a consumer-led journey are ahead and are working on ways to out-innovate their peers.

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Supplies Management Management Food Supply 546

Focus POS

MAY 18, 2021

San Antonio, TX—May 18, 2021—Focus POS, a leading provider of restaurant management software, is excited to announce new delivery partnerships to its suite of cloud-based integrations for restaurant operators. Food orders placed through UberEats and DoorDash will sync directly with a restaurant’s Focus POS system.

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POS Delivery Seasonal Menu Food Order 151

Modern Restaurant Management

MAY 18, 2020

. “Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Maintaining a distinct separation between front-of-house and back-of-house.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

AUGUST 12, 2021

Automation and innovation are too often viewed in the context of replacing restaurant workers, but real value lies in their ability to retain staff and reduce turnover (which hovers between 130 percent and 150 percent) by enabling manageable workloads and allowing workers to focus more on the guest experience. Digital Menu Boards.

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Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

OCTOBER 27, 2022

But when lines do back up, innovative brands are implementing “line busting” tactics to quickly fulfill orders and keep customers satisfied. These line-busting tactics rely on POS appliances that require strong connectivity in order to be effective. The reason customers choose QSRs is in the name: they’re quick.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

APRIL 15, 2020

Apart from that, you can also integrate the inventory management system with the POS which will help you keep track of inventory, reduce wastage and set timely reminders on replenishing it. With VR becoming a reality, HR leaders are benefiting most from this tech innovation. Quality Control. Employee and Supplier Onboarding.

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Technology Food Supply Kitchen Safety Waste 551

Modern Restaurant Management

FEBRUARY 25, 2021

Each of these channels represents a revenue stream for the restaurant and they connect to the same kitchen and are all managed by the same centralized POS system.” While shuttering Prairie was devastating, Strong did what entrepreneurs have done time and again – got back to work and innovated in the face of adversity.

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Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

OCTOBER 11, 2023

Restaurants can print QR codes for payment on receipts or generate a QR code on a mobile POS device. From fast-food joints to fine dining are leveraging innovative payment methods to increase food services efficiency and enhance customer satisfaction. Whether diners would trust a robot to take payments remains to be seen.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508