Modern Restaurant Management

MARCH 18, 2020

In a video message to members of the Union Square Hospitality Group family, CEO Danny Meyer announced company layoffs and called on the industry and goverment to work together to provide enlightened leadership in this time of crisis. If ever there were a time to call on the government to provide enlightened leadership, it is now.

Leadership 399

Leadership 2008 Government Sustainability 399

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., I think leaders must focus on helping their employees grow skills beyond preparing and serving food. Allow them to develop leadership skills and show a path to leadership positions. " Retirement has not slowed down Dee Ann Turner at all.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

MARCH 3, 2025

Day in and day out, restaurant employees are on their feet—cooking, serving, bartending, cleaning, and ensuring every guest has a memorable experience, all while often working unusual schedules or long hours. When recognition becomes a natural, consistent part of your workplace, everyone benefits.

Insurance 412

Insurance Healthcare Leadership Small Business 412

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. Corporate leadership approached this issue with the same urgency.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Goliath Consulting

FEBRUARY 8, 2025

While their fame provides a strong foundation, its their strategic approach, leadership, and ability to build strong teams that drive their success. He owns several fast-food franchises, including Krispy Kreme and Papa Johns, where he also serves on the board of directors.

Fast Casual 221

Fast Casual Franchising Franchise Sports 221

Modern Restaurant Management

MARCH 11, 2025

Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. We emerged from COVID as a company intensely focused on the customer experience, starting with the accuracy of the order, the quality of the product, and the strength of leadership from within.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. Restaurant corporation leadership must be willing to invest in food safety programs and practices on an ongoing basis.

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans.

Front of House 471

Front of House Back of House Leadership Franchising 471

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 471

Communication Franchising Franchise Leadership 471

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 516

Seasonal Menu Leadership Training Fine Dining 516

EATER

MARCH 12, 2025

Little Bear would serve takeout only for the next 18 months. How many furloughed their staff while serving cocktails through a to-go window? She participated in the James Beard Womens Entrepreneurial Leadership program , and looks to those connections and friendships as a group of leaders to ask for advice and bounce ideas off.

2025 283

2025 Back of House Front of House Kitchen Safety 283

Culinary Cues

MARCH 3, 2024

What teams seek to find is leadership in this regard and not the subservient desire to be led. group’s function contrary to common purpose except to add oxygen to their group-serving purpose of discord and animal gratification. Success happens because of the sense of team and the leadership that sets the stage for this to occur.

Leadership 426

Leadership Restaurant Law Social Media Sports 426

Modern Restaurant Management

JULY 18, 2024

This aspect of restaurant management ensures that operations run smoothly and resources are appropriately allocated and always available to serve. Leadership is not just about managing tasks; it's about inspiring and uplifting those around them.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

DECEMBER 18, 2020

. "Constant changes to rules tested the brand but Tap 42 relied on their leadership and strong culture to rebound and envision an even brighter future. "Human beings want socialization, experiential gatherings and many times this is centered around dining.

Leadership 433

Leadership Magazine Online Ordering Outdoor 433

7 Shifts

NOVEMBER 14, 2024

A kitchen staff member who understands the timing needed for each dish can better coordinate with the serving staff so that food is delivered promptly and at the correct temperature. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

DECEMBER 22, 2020

Being able to show the prestige and accomplishments of your leadership and forward-thinking cuisine, products, process, and solutions, will build credibility and enhance your application to help distinguish you from other applicants. First Timers Should Hire a Pro. ” In fact, because of the nature of grants (vs.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

MARCH 13, 2025

In this program there is a lot of attention paid to sustainability, including the ethos that what you choose to cook, serve and eat, can have an impact on the environment and planet. First, the percentage of women in culinary school, and more importantly, the percentage of women in leadership roles in kitchens will continue to grow.

Education 251

Education 2000 Sustainability 2015 251

Modern Restaurant Management

MARCH 3, 2025

Further, growth can dilute company culture, so strong leadership and employee engagement are both crucial. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

OCTOBER 11, 2022

With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. These communications were heavy on discounts and had little brand voice or personality.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

MARCH 1, 2022

By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Solving a problem successfully reinforces the value of learning and helps employees feel productive and engaged.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JUNE 25, 2020

Such a large return can introduce uncertainty, therefore it’s important for your leadership team to serve as a resource and field any employee questions or concerns throughout the process. After a plan is approved, communicate directly and often with employees about the primary information relating to their return.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. Chains still serve a purpose though, with 84 percent of diners enjoying going to chains. The Vox Media Insights and Research team surveyed over 2,000 U.S. adults in February 2025 representing the U.S.

Social Media 282

Social Media Fine Dining Online Ordering Dine-in 282

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Leaders are there to serve their team. And so there's just not enough training we can do for leadership. And it all comes down to servant leadership. And so that is on us to create a servant leadership culture.

Leadership 370

Leadership Webinar Hiring Training 370

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. The Front Counter Is Now Digital.

Customer Experience 554

Customer Experience Online Ordering Mobile Ordering Customer Service 554

Modern Restaurant Management

DECEMBER 11, 2020

Use this opportunity to position yourself and your brand by contributing leadership pieces, offering quotes and accepting media interviews that allow you to jump in the driver’s seat and position your company in a positive light. No doubt that 2020 has been a busy year for the media with much to report.

Social Media 539

Social Media Consumer Goods Online Ordering Leadership 539

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo).

Training 413

Training Customer Service Uniforms Leadership 413

Modern Restaurant Management

OCTOBER 8, 2024

The culmination of those traits, from empathy and leadership to creativity and problem-solving, gives your culture personality and a unique life of its own, which keeps customers feeling valued and employees engaged—and them all coming back for more. Still, the heartbeat of a thriving restaurant is its people.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

APRIL 13, 2021

Greenberg started his career as a professional speaker and leadership coach. ” In doing so, Greenberg looked at the human element of success—how people think, lead, and serve. Leading is about developing others, and serving is building connections, not just transactional relationships.”

Franchising 450

Franchising Franchise Coaching Leadership 450

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. Today’s innovative tech solutions allow employees to conduct daily tasks quickly and efficiently, so they can move on to their preferred tasks, like interacting with guests and serving delicious meals.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

JUNE 27, 2024

" The Donatos CEO is retiring in October after 24 years and passing the torch to Kevin King, who has served as President of the brand since 2022. Donatos’ products are also served in 290 non-traditional locations (276 locations with Red Robin, nine sports and entertainment venues, and five REEF Kitchens).

Franchising 251

Franchising Franchise Leadership 2003 251

Modern Restaurant Management

SEPTEMBER 4, 2020

Strong, visionary leadership and urgency in everything we do, from sales to product management to inventory control. We also continually invest in our associates with team building, support, new benefits, and trainings that equip them to better serve our customers. To what do you credit the success of KaTom over the years?

Supplies 563

Supplies Customer Service Online Ordering Kitchen Safety 563

7 Shifts

DECEMBER 16, 2022

And a great team can only thrive under outstanding leadership. their leadership sees team management as their greatest responsibility. With that team, they've built a brand of 11 locations serving fresh, fast, and healthy food to the Atlanta metro area. Leadership encourages staff to leave more feedback often.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

Modern Restaurant Management

MAY 2, 2022

Software will also allow leadership teams to make data-based decisions, spot trends, and mitigate risks. It may seem unrealistic to invest in tech tools when food, rent, and other costs are high, but these tech tools are invaluable. Choose an integrated solution that will allow you to seamlessly manage various aspects of your operations (e.g.,

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Culinary Cues

FEBRUARY 27, 2025

They continue to be a resource for me when I need a boost and hopefully may serve you as well. This is the sign of true leadership. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. Never doubt that a small group of thoughtful, concerned citizens can change the world.

Consumer Goods 273

Consumer Goods Presentation Leadership Dine-in 273

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 476

Management Management Coaching Front of House 476

Modern Restaurant Management

MARCH 11, 2025

Providing benefits like career development and on-the-job training is critical, especially as we continue our mission of serving thoughtful food that supports healthier, more sustainable living. Beyond logistics, the biggest transformation has been in leadership.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221