Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

Loyalty Program 485

Loyalty Program Customer Experience Online Ordering Food Order 485

Modern Restaurant Management

JUNE 8, 2021

By using loyalty programs as a way to encourage customers to order directly. Strong loyalty programs incentivize direct sales and include everything a brand needs to implement a winning marketing strategy, … While it may be easy to think that a sale is a sale, that’s just not the case.

Loyalty Program 531

Loyalty Program Point of Sale POS Email Marketing 531

Modern Restaurant Management

DECEMBER 19, 2024

In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to revenue generation and security. This trend, which gained significant momentum during the pandemic, will remain a core focus in 2025.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

JANUARY 2, 2025

In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. By curating a distinctive cocktail program, restaurants can tap into this demand, attract a broader audience, and encourage repeat business.

License 472

License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

JULY 27, 2022

Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Having a loyalty program today is table stakes. Loyalty Lessons Learned.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

SEPTEMBER 12, 2024

While there’s no single recipe for recruitment and retention success, many restaurateurs are leveraging a proven approach: loyalty programs. The recurring business these programs drive ultimately helps increase revenue while fostering customer loyalty. times more likely to experience double-digit revenue growth.

Loyalty Program 447

Loyalty Program Merchandise Customer Service Customer Experience 447

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Restaurateurs should monetize word-of-mouth recommendations through referral programs and social media contests.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. Americas still want to dine out, so promotional deals and loyalty programs make them feel like they are being responsible with their money.”

Loyalty Program 450

Loyalty Program Customer Service Customer Experience Magazine 450

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3. menu, hours, etc.),

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

APRIL 11, 2025

“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

Loyalty Program 251

Loyalty Program Social Media Front of House Back of House 251

Modern Restaurant Management

DECEMBER 6, 2024

Partner with a Community Program and Give Back One of our most impactful strategies is partnering with GiftAMeal, a community engagement platform that fosters social good. With GiftAMeal, customers can take a photo of their food or drink at any Health Nut, and for each photo shared, a meal is donated to someone in need.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

ChowNow

JANUARY 23, 2025

The 5 Must-Have Restaurant Customer Retention Strategies for 2025 These are the absolute must-have retention strategies every restaurant operator should use if they want to grow their customer base this year. People love the feeling of being rewarded for their dedication, and a good program ensures they feel appreciated every time they visit.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. Despite the bite from inflation, TouchBistro’s 2024 U.S.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. This allows restaurant operators to know, for instance, what’s selling faster than hot cakes or which dishes are performing poorly. Time to Get Your Head in the Cloud.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MARCH 24, 2025

. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. The Three Types of Restaurant Operating Costs Before you can start paring down expenses, you have to understand what youre actually spending and why.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? The operational and customer service benefits of using an aggregator. This eliminates the need for staff to manually input orders, reducing mistakes, speeding up service, and ensuring smoother kitchen operations. Do orders get lost in the shuffle between different platforms?

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

DECEMBER 12, 2024

Rewards Program for Consistent Effort A defined program goes a long way in keeping employees motivated through the ups and downs of a demanding season. Keeping staff engaged throughout the year with these practices will build loyalty and contentment that contribute to your business’ success, season after season.

Loyalty Program 440

Loyalty Program Cash Management Certification Customer Experience 440

Modern Restaurant Management

APRIL 7, 2025

Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought.

Loyalty Program 251

Loyalty Program Mobile Ordering Customer Experience Customer Service 251

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

OCTOBER 30, 2024

"We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. In China, where 53 percent of traffic is driven by deals, operators such as KFC, McDonald’s, and local chains like Dicos are engaging in price wars.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

JULY 13, 2022

Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty. Promotion and Loyalty Programs. One of the benefits of operating a single-location restaurant is that you do not have to comply with rules and regulations of larger chain franchises.

Franchising 536

Franchising Franchise Operations Loyalty Program 536

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy.

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. Offering Loyalty Rewards for Larger Orders Rewards programs arent just for gaining repeat visitsthey can also incentivize higher spending per order.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

ChowNow

APRIL 15, 2025

Think of them as your restaurants vitals: they help you monitor the health of your business in real time, so you know where to adjust operations before problems become expensive. Lets dig deeper into the 11 Key Performance Indicators every restaurant operator should track and know. Subtract all your expenses to get your Net Profit.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

OCTOBER 18, 2024

While restaurants that successfully pivot to address this demand for value may grow or maintain their sales, these brands could find themselves making other cost-saving operational changes, like reducing portion sizes, to account for this trend. In this competitive environment, it’s clear that we must innovate to stay ahead.

Operations 221

Operations Loyalty Program Fast Casual 2024 221

The Rail

MARCH 31, 2025

It ensures process consistency and simplifies operations across multiple sites. Operations at Multiple Locations Technology makes managing numerous locations easier in many ways: Centralized Management Systems: Managers can manage multiple locations from one platform. Loyalty programs connect customers and drive repeat business.

Technology 130

Technology Operations Management Management 130

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195