Modern Restaurant Management
NOVEMBER 4, 2024
Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. Restaurants are going digital, with innovations like contactless ordering, reservation apps, and personalized marketing driven by data. But it’s not just about convenience.
Modern Restaurant Management
DECEMBER 30, 2024
2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. Restaurants succeed or fail based on loyalty, which is a direct result of customer experience. One answer to the brand loyalty challenge is to improve personalization.
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ChowNow
FEBRUARY 7, 2025
Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. For example, lets say you have 50 orders in a day that total $2,000 in revenueall you need to do is divide the total revenue by how many orders you have for the day.
Modern Restaurant Management
JUNE 8, 2021
In the midst of the COVID-19 pandemic and the resulting restaurant shutdowns, online ordering has become the go-to method for many customers. By using loyalty programs as a way to encourage customers to order directly. The first step in crafting a winning loyalty program is gathering the right data.
Modern Restaurant Management
AUGUST 31, 2023
Loyalty expert Hope Neiman, CMO at Tillster, says these are the four things she sees that restaurants often get wrong when building loyalty programs + brand champions: Lack of clarity and consistency. How did the pandemic affect loyalty programs? What do guests want from loyalty efforts now?
Modern Restaurant Management
APRIL 14, 2025
The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. The survey of 1,500 U.S.-based
Modern Restaurant Management
DECEMBER 19, 2024
Increased Frequency of Fee and Rate Auditing Many restaurants and QSRs have had massive increases in order ahead and digital ordering over the last few years. According to the 2022 Restaurant Readiness Index by PYMNTS and Patronix, 67% of an average restaurant’s sales are now ordered and consumed off-premises.
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