Modern Restaurant Management

FEBRUARY 3, 2022

Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years. Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

AUGUST 15, 2024

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. The short-term costs of a comprehensive training program may be high but the investment will pay handsome dividends in the long run. The restaurant industry has the highest employee turnover rates, with an average of 6.1

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

AUGUST 23, 2022

These tools allow franchise restaurants to maintain focus on the guest experience and to build upon brand recognition through developing innovative technology and strategically utilizing loyalty programs to keep consumer interest high, even as prices rise. Focusing on the Long-Term.

Franchising 471

Franchising Franchise Loyalty Program Food Supply 471

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Research has long suggested service with a smile reinforces the relationship between restaurant and customer, increasing tips and loyalty. Let’s Not Get Too Personal.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 492

2024 Loyalty Program Food Order 2030 492

ChowNow

MARCH 14, 2025

A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back. Constantly recruiting and training new employees is both costly and disruptive. Heres how to tackle some of the most common issues restaurant operators face.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

APRIL 11, 2022

And with inflation and wage growth driving a majority of the country’s economic discussions, this reality will add to the pressures on restaurant owners and managers to find ways to recruit and retain workers. But there is more to staff recruitment and retention than bottom line salary alone. Promote Yourself.

Cash Management 508

Cash Management Healthcare Social Media Communication 508

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Our biggest challenge will be to get the right team members and develop a best in class training program to develop them.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

FEBRUARY 18, 2020

In fact, between productivity loss, recruitment, selection, training, and pre-departure, replacing just one employee costs almost $6,000 ! Research indicates that companies that invest in wellness programs reduce absenteeism drastically and get a 1.5-3 In order to get rid of these bad dreams, they’ll likely look for other employment.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

ChowNow

SEPTEMBER 6, 2024

This means shorter wait times, fewer mistakes, and a more enjoyable dining experience, all of which increase customer satisfaction and loyalty. Best Practices for Recruiting and Hiring Management and Support Staff 1. Sourcing Candidates Utilize multiple recruitment channels.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Focus POS

APRIL 9, 2019

Fortunately, there are ways to combat this problem using a solution you may already employ: a customer loyalty program. An even better way is to make free delivery a perk of your customer loyalty program. Amazon Prime and other such programs have accustomed buyers to expect free shipping.

Loyalty Program 105

Loyalty Program Point of Sale Online Ordering Coupons 105

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. This is already creating major shifts in customer discovery, loyalty, and relationship. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. Copper Branchofficially launched its new Cauliflower Crust Flatbread program. Health Care Without Harm. Brian Miller.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

SEPTEMBER 27, 2024

Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. To avoid hiring shortcomings, Expert Market recommends business owners focus on implementing effective recruitment strategies. Cashiers came in third place taking up seven percent of all open roles.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

DECEMBER 31, 2019

As such, a big focus in 2020 will be on how to find, recruit and keep team members. Restaurants will likely continue to offer innovative benefits like free or discounted education, or other programs such as our managing partners program, which allows managers to run their own locations. Recruiting Platforms.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The state of staffing and recruiting.

Recruiting 102

Recruiting 2021 Management Management 102

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The state of staffing and recruiting.

Recruiting 98

Recruiting 2021 Management Management 98

Modern Restaurant Management

SEPTEMBER 14, 2021

The James Beard Foundation’s programs exist to serve and bolster people at different points in their careers. The Awards are one of these programs.” Module 4: Recruitment and Onboarding. ” Southern Glazer’s reinforces its safety culture through safety programs for both drivers and warehouse employees.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Lavu

SEPTEMBER 29, 2023

Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 167

Loyalty Program Front of House Mobile Ordering Customer Service 167

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. I should recruit more talent. I must recruit more talent. The best understand that constantly recruiting and attracting top talent isn’t something they do when they need to fill an empty spot on the team. Loyalty programs.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. There are huge opportunities for restaurants to use advertising, direct mail and promotional offers to initiate trials and hook/recruit new customers.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

FEBRUARY 6, 2020

Executive Vice President Jeremy Biser said initial recruiting efforts will target development in Maryland, Virginia, Delaware and Pennsylvania but added that the company plans to look further south and west later this year. ce launched its franchise program to expand the concept across the nation. ce Launches Franchising Campaign.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

MARCH 16, 2020

Offering multiple ways to order – from kiosks to loyalty apps to tablets – is essential to minimizing customers’ wait times. Technology adds extra spice in recruiting and retaining employees – A restaurant’s staff plays a huge role in customer experience.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Mad Mobile

JUNE 7, 2024

In the past, generic loyalty programs were enough to encourage customer engagement. However, times have changed, and guests expect more from restaurant loyalty apps than ever before. In order to remain relevant in the highly competitive restaurant industry , your loyalty program needs to stand out from the crowd.

Loyalty Program 40

Loyalty Program Point of Sale Customer Experience Demo 40

Embrace the Suck

MAY 14, 2023

The recruitment and effective training of suitable staff is critical. Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #4: Diligently allocate your resources and time to the right personnel.

Leadership 221

Leadership Customer Service Customer Experience Loyalty Program 221

Mad Mobile

JUNE 26, 2024

Customer loyalty is essential to running a successful business. In fact, according to the Harvard Business Review , recruiting new guests can cost up to 25 times more than repeat visitors. A strong customer loyalty program should utilize the three Rs: Rewards, relevance, and recognition.

Loyalty Program 40

Loyalty Program Operations Customer Experience Point of Sale 40

7 Shifts

NOVEMBER 1, 2022

What to use it for: Any and everything: showcasing your food, behind-the-scenes looks at your kitchen, highlighting your hardworking team, or even recruiting staff. Loyalty programs. Customer loyalty programs can be simple cards, or you can take the gamification aspect further with digital 'point scoring' for every dollar spent.

Seating 221

Seating Email Marketing Marketing SEO 221

Cheetah

JUNE 25, 2021

Programs like Cheetah Just in Time (JIT) offer a ready-to-serve inventory of high-quality fresh-cut items, saving businesses hundreds of hours in prep time and labor costs. Benefits, second only to salary, substantially contribute to employee retention and recruitment. This is not just another operational expense.

Front of House 147

Front of House Back of House Guest Recovery Hiring 147

Aaron Allen & Associates

MARCH 3, 2022

Some of the platforms that can help with recruiting and retention are CultureAmp (a platform to improve employee engagement and performance, used by McDonald’s), BambooHR (HR software to be used from hiring to onboarding to building culture), and Applauz (Software built for engaging, recognizing, and rewarding). Payroll management .

Management 120

Management Management Mobile Ordering Point of Sale 120

Restaurant365

SEPTEMBER 16, 2021

Alongside other career programs, examine your own internal promotion process. You should spend just as much time and energy focusing on retention of your existing team members as you do on recruiting new employees. Employee retention should be a focus, even during your initial recruitment and hiring phases.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Restaurant365

JANUARY 7, 2020

Although it takes time, money, and resources to implement and maintain a training program, consistent, skills-based training can not only improve operations, but it can also reduce restaurant staff turnover. While not always directly related to sales or revenue, mobile apps can give restaurants the edge in recruiting and retaining employees.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Apicbase

JUNE 20, 2022

Offering a referral program is another good idea to encourage your franchisees to help you find suitable candidates. That’s why recruiting from within your existing customer database is an excellent plan. Before we dive into the details, let’s look at a perfect example of a program for restaurant franchisees.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Open for Business

NOVEMBER 21, 2022

It can sync with a loyalty program. There’s no doubt about it: Recruitment and hiring are taking more time, resources, and energy these days. Being in touch with guests builds trust and loyalty. Restaurant customer relationship management (CRM) software. Hiring tool. Communicate with guests. Direct messaging.

Technology 147

Technology Front of House Back of House Online Ordering 147