Modern Restaurant Management

DECEMBER 17, 2024

. – Jay Fiske, President, Powerhouse Dynamics Beyond the App: Loyalty and Data-Driven Personalization In 2025, loyalty and digital innovation are set to shape the QSR industry more than ever. A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members.

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2025 Loyalty Program Customer Experience Online Ordering 419

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Reservation and table management apps. Reservation and table management apps.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

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Loyalty Program Franchise Franchising Social Media 486

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. If customer retention is a priority consider a digital loyalty program or automated marketing tools. Guest Experience & Loyalty : Integrate with CRM and loyalty programs to personalize offers and encourage repeat business.

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JULY 28, 2022

Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. If your loyalty program is set up with each of your ordering channels (in-store, online, and on your app), you can track how customers order.

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Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. They look for intuitive and user-friendly interfaces that simplify online ordering and reservations, ensuring a hassle-free process.

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

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Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

JULY 12, 2022

Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms. Attract and Retain Guests with a Loyalty Program. And one of the easiest ways to do that is by implementing or reinvigorating a loyalty rewards program.

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Loyalty Program Online Ordering Point of Sale Customer Experience 558

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Reservations & Waitlist Data : Helps track guest visit frequency, dining preferences, and peak reservation times. Restaurants collect a ton of customer data.

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Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

JANUARY 23, 2025

Build a Customer Loyalty Program Were starting here because a loyalty program is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.

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2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

FEBRUARY 17, 2025

This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. Hoteliers and restaurant operators are increasingly demanding POS systems that seamlessly connect with CRM, loyalty programs, reservation systems, inventory management, and payroll.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Your email should always have a clear next step.

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Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

FEBRUARY 3, 2022

Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years. Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.

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Loyalty Program Online Ordering Cash Management Point of Sale 486

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. How Can Businesses Fulfill the Evolving Consumer Expectations?

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Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Modern Restaurant Management

OCTOBER 7, 2024

Free loyalty programs have been very successful in the fast-food arena – think Starbucks and McDonald’s – where customers earn points or stars or whatever toward free menu items. ” That’s what we’re seeing as the next loyalty step for restaurants. For $14.99

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Modern Restaurant Management

AUGUST 9, 2022

Loyalty : Making it easier for someone to pay, receive their meal, and address any concerns means a loyal, happy customer who is sure to order again. Loyal customers are the bread and butter of a restaurant’s livelihood and gathering the most information possible ensures you have their loyalty for life.

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Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 503

Indoor Media

OCTOBER 14, 2020

Financially, it only makes sense to focus on maintaining repeat customers, and one of the best ways to do that is with an auto repair loyalty program. Research shows that 79% of consumers look for deals in loyalty and reward programs before making a purchase. How to Start an Auto Repair Loyalty Program.

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Loyalty Program Email Marketing Social Media Customer Service 148

Modern Restaurant Management

MARCH 13, 2024

This can ultimately lead to lower customer satisfaction and loyalty. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

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Loyalty Program Customer Service Customer Experience Insurance 491

ChowNow

MARCH 14, 2025

A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back. Implement a reservation and waitlist system to balance walk-ins and reservations.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Modern Restaurant Management

MARCH 3, 2025

Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued. Data-driven loyalty programs track guest habits and allow for customized promotions, exclusive perks, and targeted messaging. For regulars, make a point to remember names, orders, and preferences.

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Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JULY 6, 2023

It's a crucial step to ensure that recipients receive messages that match their behavior and preferences and are designed to then modify or augment their known behavior to generate greater loyalty, increased revenue or more awareness. Surprisingly, 88 percent of U.S.

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Seating Innovation Marketing Loyalty Program 450

Modern Restaurant Management

AUGUST 28, 2024

To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures. How important is continual training?

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Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

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Marketing Loyalty Program Email Marketing Coupons 379

ChowNow

FEBRUARY 7, 2025

Drive repeat business through loyalty programs, email campaigns, and promotions. Email Marketing Ideal for building loyalty with repeat customers through special offers and updates. SMS Marketing Perfect for sending time-sensitive promotions, reservation reminders, and personalized offers directly to customers phones.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

DECEMBER 6, 2021

Renegotiate with your technology providers : Some of the larger restaurant software corporations may be popular, however, they could be charging you per reservation or promote their loyalty program to your very own customers, costing you money in the long run.

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Loyalty Program Insurance Website Management Customer Experience 493

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

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Marketing Loyalty Program Customer Service Catering 508

The Rail

NOVEMBER 22, 2024

Personalized interactions not only enhance the dining experience but also build lasting relationships and help customers to feel more valued, ultimately boosting loyalty in your restaurant. Be sure to build a reliable online reservation system to reduce waiting times and improve table management.

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Customer Service Loyalty Program Customer Experience Point of Sale 130

7 Shifts

DECEMBER 17, 2020

For full-service restaurants, many POS or reservation systems can also help collect data for you. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? A customer loyalty program is a surefire way to entice your guests to return, not churn. You have to earn it! And the stats back it up.

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Loyalty Program Social Media Email Marketing Customer Service 370

EATER

SEPTEMBER 26, 2024

So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after reservations in the city — I was excited for whatever treat the place had up their sleeve. The button, however, sets up the patron with an expectation.

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Loyalty Program Reservations Specials Customer Experience 318

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools.

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Mobile Ordering Cash Management Online Ordering Front of House 518

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level. The graph trend speaks for itself.

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Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

JUNE 24, 2021

Experts know how to engage customers and create communications that emphasize your restaurant’s unique offerings such as specialty and new menu items, loyalty programs, community involvement, and more. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

MAY 31, 2022

Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training. Data from reports can help restaurant managers understand off-peak times or no-show rates for reservations. Assess Employee Performance With Labor Reports.

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Point of Sale POS Download Customer Experience 491