Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Simplified Menus. Menu variety plays a substantial role in every dining experience. Health-Conscious Food Will Dominate Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

7 Shifts

OCTOBER 28, 2024

Total New Customers refers to how many new customers your restaurant gains during a specific period because of your marketing efforts. Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyalty program sign-ups. Another effective strategy is personalized marketing.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Harbor Touch

MARCH 18, 2025

Check references carefully and run quick trials. Give them a week of shadowing seasoned staff, clear checklists like Greet tables in 2 minutes or Check orders before they leave the pass, and a full menu rundownspecials included. Free meals after long shifts or a staff pick on the menu build camaraderie. Small perks go far too.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

NOVEMBER 19, 2019

Cloud Kitchen / Virtual Kitchen / Ghost Kitchen – they are all referred to by different names, but the concept is very evident in the names. Menu construction on the third party platforms is also an art. So the online menu should be curated and laid out properly, while also reflecting the in-store menu stored on the POS systems.

Delivery 364

Delivery Front of House Back of House Mobile Ordering 364

7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

SpotOn

OCTOBER 14, 2024

The POS system is a restaurant's command center. If you run a restaurant, you know this, so you're probably weighing the many options for POS systems carefully. There are the features, support, hardware, and software, upfront POS hardware costs, and monthly subscription fees. What does a POS system do?

POS 52

POS Loyalty Program Website Management Cash Management 52

7 Shifts

JUNE 4, 2021

Ideal menu price. To put it simply, your cost of goods sold is how much it costs you to produce a menu item. As you add together all of your menu items, you can determine the total cost of everything (to you) that you sell to your guests. Total revenue data, or all of your revenue from income statements or POS sales reports.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Goliath Consulting

JUNE 30, 2020

“Germs can exist on plastic surfaces for several days, and the newly educated customer base will be sensitive to the notion of being handed a menu that could easily be cycled a dozen or so times during this period,” says Malbec (6). Anti-Microbial POS Screens and other device surfaces may be another component of using digital menus (3).

Kitchen Safety 349

Kitchen Safety Food Safety Front of House Back of House 349

7 Shifts

DECEMBER 11, 2019

Changes can trickle down from a corporate level to individual restaurant owners without clear communication to or feedback from those owners, restricting franchisees’ abilities to voice concerns and providing limited time to make necessary adjustments to the menu, sales forecasts, and operations.

Franchising 435

Franchising Franchise Email Marketing Communication 435

7 Shifts

JULY 16, 2021

Create a Menu. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! This includes but is not limited to your equipment, permits, menu, and marketing. Expected menu prices. Create a Menu. Coffee Shop Concepts. Research the Market. Obtain Funding.

License 459

License Hiring Equipment Small Business 459

Embrace the Suck

APRIL 26, 2020

Cost of goods (COGS) sold refers to the cost required to create each of the food and beverage items you sell to guests. Another Note: Most modern POS systems have CRM built into their platforms today. If you’re not using your restaurant’s POS system to engage more with your guests, take a time out and go sit in the corner!

Cash Management 439

Cash Management Point of Sale Inventory Bar 439

7 Shifts

DECEMBER 17, 2020

Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has. Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

MAY 27, 2020

” Menu Anywhere. Zuppler launched Menu Anywhere On-Premise Contactless Ordering on the Zuppler “Menu Anywhere” Platform. Srinivasan continued, “Menu Anywhere On Premise is scalable, can be adapted to different vertical markets and can operate in many environments. TableSafe Integrates with Oracle.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Lavu

NOVEMBER 30, 2024

Proper cost tracking helps you set profitable menu prices, cut expenses, and manage inventory efficiently. How to track costs : Use tools like POS systems to record prices, calculate recipe costs, and update data regularly. Steps to calculate costs : Determine unit costs, account for waste, and break down menu item costs.

Seasonal Menu 78

Seasonal Menu Waste Inventory Cash Management 78

SpotOn

FEBRUARY 26, 2025

For weekly or more in-depth reporting, accounting software that integrates with your POS system is recommended.  Your P&L line items should be consistent with the ones on different platforms—POS, inventory management, and accounting software. Those sales line items should match the ones in your POS reporting.

Point of Sale 90

Point of Sale License Insurance POS 90

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book. Menus and operating hours can change often.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

AUGUST 19, 2020

It will be everyone’s (new and existing employees) guide for instructions, processes and all the answers to common questions, while being a great reference point to ensure staff feel engaged and supported. Detailed instructions on how to use the POS system. Anyone can create a test or questionnaire with Google Forms.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Goliath Consulting

SEPTEMBER 27, 2020

By embracing mobile training platforms, such as PlayerLync, and implementing training within the real-life workspace, the restaurant has access to a variety of integrated technology systems that notify staff of menu or recipe changes as they occur, contributing to employee success and efficiency. References. Up to Date Inventory.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Culinary Cues

MARCH 9, 2021

This is a place where the pressure of the clock still exists, where orders off the POS seem to stream just as relentlessly, and where impatient servers tap their shoes and stare just as mercilessly as they do on the hot line. This is the home of Garde Manger, or pantry, or simply – the cold kitchen.

Presentation 415

Presentation Fine Dining Seasonal Menu Design 415

7 Shifts

AUGUST 7, 2024

Why it matters Restaurant Food Cost Percentages Calculate Food Cost Percentage Food costs vs Prime costs Menu Changes and Seasonality Strategies to Reduce Your Food Costs Food Cost Management Tools FAQ What is food cost? This is commonly referred to as a percentage. It all depends on the kind of restaurant and what's on your menu.

Food 370

Food Seasonal Menu Inventory Pricing 370

7 Shifts

AUGUST 6, 2021

Staff scheduling, inventory management, menu analysis , guest satisfaction, profitability, and so much more rest on the shoulders of accurate restaurant forecasting. It's a disruptive experience for guests who need to take time to review the menu all over again and decide on a dish they might not enjoy as much. Get granular.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

7 Shifts

SEPTEMBER 19, 2019

You'll need to be tech-savvy with using POS hardware, scheduling tools , and other operational software. Engineer Your Menu for Profits Menu engineering refers to the actions you take to create a more profitable menu. Use this technique on your menu by offering recommendations next to a menu item.

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. If so, the server takes it and sends it to the kitchen ASAP by entering it into the POS.

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

JULY 23, 2022

We remember those days prepping an impossible amount of food for service, working a hot line with sweat rolling down our backs, flames looking for every opportunity to burn the hair off your arms, the relentless ticking of the POS printer, a board filled with dupes, and your mise en place getting dangerously low.

Employee Relations 405

Employee Relations Workshop Events Social Media 405

7 Shifts

OCTOBER 31, 2022

You'll have a document to reference during the planning or opening of your restaurant. Sample Menu. You don't, by any means, have to have a menu ready to go. A sample menu can go a long way in helping a potential investor imagine themselves eating at your restaurant. How will you reach your target audience?

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

NOVEMBER 12, 2020

Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system. Give out hard copies and make digital copies accessible on a cloud storage system so that staff can easily reference them. Learning general guidelines and procedures.

FOH 307

FOH Food Safety BOH Customer Service 307

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. . Review menu items and strip away the slow movers.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Goliath Consulting

FEBRUARY 9, 2020

Factoring in the new technology, menu development, staff training and additional costs that goes into the whole ordeal, it may be a good idea to first consider these four important aspects of food delivery first: Menu. Do you have a delivery menu? Investing in a POS system that includes delivery function is a must.

Front of House 186

Front of House Online Ordering Delivery POS 186

Modern Restaurant Management

DECEMBER 13, 2019

“In looking at what exists today in terms of fresh, fast menu options — particularly at breakfast — there’s still tremendous opportunity for growth,” said Jay Johns, President of IHOP. ‘Charlie is one of the most experienced POS people in the industry,” said Art Julian, CEO of NorthStar.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

SpotOn

JUNE 18, 2024

Not to mention, I've just been scribbling the order in chicken scratch on a notepad, which I'll then take another 4 minutes to plug into the restaurant POS system (if it's decipherable, that is). Walk your guests through the drink menu, understand their preferences, and then take a beat to fire those orders using the handheld.

POS 98

POS Customer Experience Customer Service Take-out 98

Culinary Cues

MAY 16, 2022

If you are a seasoned veteran of the kitchen, you have likely experienced this a few times and know exactly what I am referring to, but for others – here is an attempt to re-create the “feel” of being in the kitchen zone: Tom arrived a bit later than normal for his shift at Café Monique. Here we go! PLAN BETTER – TRAIN HARDER.

Café 377

Café Front of House Point of Sale Back of House 377

ChowNow

JULY 17, 2024

Head Chef: Manages kitchen staff, menu planning, and food preparation. Here’s a high-level example of what type of staffing information to include in your operations plan: Hiring: Post job openings on relevant platforms, conduct interviews, and check references. Check out this article for sample interview questions.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Deliverect

FEBRUARY 12, 2020

In addition to your restaurant’s concept, location and menu, there are a few technical aspects you need to think about, as well. One which certainly cannot be overlooked is the POS system. What is a POS system? A POS system , in full a "point-of-sale system", is the heart of a catering business.

POS 92

POS Point of Sale Restaurant Law Customer Experience 92

7 Shifts

MAY 1, 2024

On a similar note, when searching for a modern cloud-based POS system to keep track of your sales, look for one that can be integrated into other restaurant software. Some of the best POS systems you can try include Toast, TouchBistro, and Square. This includes things like your restaurant building and the land it stands on.

Cash Management 221

Cash Management Inventory Employee Relations Beverage 221

SpotOn

MARCH 18, 2024

On the other side of the dining spectrum, there are restaurants with menus that offer an entire meal at a set price, also known as the prix fixe menu. The prix fixe menu is ideal for guests seeking to indulge in a larger meal for a higher price. The prix fixe menu doesn't only need to serve French food.

Menu 98

Menu Dietary Restrictions Fine Dining Seasonal Menu 98

7 Shifts

SEPTEMBER 6, 2024

The cost of goods sold (COGS) is a restaurant metric that shows you the cost of all ingredients used to prepare a menu item, including the food, beverage costs, and other direct expenses. COGS can be expressed as a percentage of your sales, often referred to as the COGS ratio. What is cost of goods sold (COGS)?

2024 195

2024 Seasonal Menu Inventory Audits 195

7 Shifts

MARCH 16, 2022

For instance, you might offer a $250 bonus to an employee who refers a new hire, so long as both employees stay for three months after the new hire starts. Have a Custom Staff Menu to Spice it Up. These creations could be “staff-only” menu items, or better yet, you could turn it into a competition. It's a win-win-win.

Front of House 370

Front of House Back of House Communication Customer Service 370