Modern Restaurant Management

NOVEMBER 14, 2024

The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left.

Reservations 179

Reservations Online Ordering Loyalty Program Book 179

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. Make Your Menu the Main Course. This can include, mask wearing protocols, occupancy rules, socially distanced dining, Valentine’s day reservation instructions and more.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Culinary Cues

JULY 12, 2020

Reservations are sparse since the restaurant is limited to 50% occupancy, tables 6 feet apart, and wider common isles for people movement. The guests are arriving, paced by reservations only, and they walk through the front door with loads of trepidation. The service staff is even more on edge than the cooks.

Front of House 403

Front of House Back of House Dine-in Food Truck 403

Culinary Cues

APRIL 26, 2020

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Convenience is the name of the game.

Guest Recovery 309

Guest Recovery Kitchen Safety Customer Service Food Safety 309

Culinary Cues

DECEMBER 3, 2022

My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. A light day in terms of events, but the restaurant is capped on reservations. We will likely top 200 for dinner.

Back of House 336

Back of House Hotels Front of House Book 336

7 Shifts

AUGUST 12, 2020

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Complete a competitor analysis This will not only inform decisions such as pricing and menu ideas—but it can serve as inspiration too.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JANUARY 26, 2022

On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. Create a Prix Fixe Menu.

Social Media 225

Social Media Seasonal Menu Advertising Events 225

Modern Restaurant Management

JULY 12, 2022

Review and Revise Your Menu Offerings. Before Restaurant Week kicks off, craft a menu that is friendly to both your bottom line and your customers. This way, you can encourage guests to return when your menu isn’t discounted while also encouraging employee retention by showcasing your kitchen team’s talents and creativity.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Culinary Cues

MAY 16, 2022

But then, on occasion, there are those nights when you and your teammates are in a special place, a place that is hard to describe unless you have been there – you are in the zone. The reservation book was full for tonight – more than 200 recorded and no room for walk-ins.

Café 345

Café Front of House Point of Sale Back of House 345

Culinary Cues

MAY 19, 2022

Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. Orders came in for rack of lamb, halibut (very popular), loads of hot apps to keep Tom on his toes, and a very special order for an elderly man who asked if he could have poached eggs.

Seating 374

Seating Dine-in Seasonal Menu Leadership 374

7 Shifts

OCTOBER 9, 2019

Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews. GMB also provides a number of functional benefits, like enabling table reservations right from the listing. Which brings us to….

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 212

Management Management Customer Experience Reservations 212

7 Shifts

JUNE 4, 2021

Ideal menu price. To put it simply, your cost of goods sold is how much it costs you to produce a menu item. As you add together all of your menu items, you can determine the total cost of everything (to you) that you sell to your guests. It also plays a key factor in pricing your menu. Average customer headcount.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Culinary Cues

DECEMBER 11, 2023

The conversation evolved around local news and gossip, and alcoholic beverages were reserved for bars scattered throughout the community. A Blue-Plate Special was a hearty meal that always included meat, potatoes, a vegetable, bread and butter, and ample amounts of coffee. No one ever left the restaurant still hungry.

White Paper 319

White Paper Hospitality Fine Dining Reference 319

7 Shifts

AUGUST 26, 2024

That’s why you should leverage Google Ads to showcase your restaurant and menu. With the right strategies, you can easily attract diners searching for restaurants like yours in your local area and get more reservations and takeout orders. Let’s say someone opened the menu on your website but didn’t place an order.

Seasonal Menu 195

Seasonal Menu Customer Service Website Management Online Ordering 195

7 Shifts

JULY 24, 2020

That’s why our teams—who specifically work to improve restaurant operations, performance, and staff happiness—have curated a 7-course menu of the best books about understanding restaurant management. So pull up a chair and take a deep dive into some of the most insightful and actionable tips from the best in the business. Author: J.W.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

FEBRUARY 9, 2022

"Reservations are a mix of regulars and fresh faces as well. It is really giving Valentine’s Day a run for its money in terms of the number of reservations we see each year." Co-owner and Chef Russell Davis designed a sophisticated and fun lunchtime menu for the occasion.

Events 189

Events 2010 Social Media Reservations 189

Embrace the Suck

JUNE 18, 2021

And just in case you’re reading this thinking you’re special and those stats don’t apply to you, think again! The Bureau of Labor Statistics tracked restaurant survival and concluded that these statistics are pretty consistent… no special treatment in this industry! STAGE ONE: STRUGGLING. STAGE FOUR: DRIVING.

Leadership 354

Leadership Small Business Coaching Marketing 354

7 Shifts

AUGUST 18, 2021

Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. List all daily specials and offers. Are your customers dining in honor of a special occasion? The restaurant upsets its customers, and the customers are left disappointed! Offer add-ons.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

AUGUST 31, 2024

Measurable goals may not be part of the mission statement, but the mission should position the operation to do so. [] How are you different or special? Restaurants with a clear, “bought into” mission statement are successful. It was AVIS Rent-A-Car that stated: “We don’t want to be the biggest, just the best.”

Customer Service 325

Customer Service Social Media Customer Experience Reference 325

Modern Restaurant Management

MAY 17, 2022

Promote Online Ordering and Reservations. Online menus are one of the best ways to utilize technology within a restaurant. Using QR codes on tables, counters or even doors offers a touchless alternative to physical menus, minimizing the need for direct interaction with wait staff and encouraging speedy ordering.

Marketing 212

Marketing Mobile Ordering Online Ordering Customer Experience 212

7 Shifts

OCTOBER 31, 2022

you'll use, and what makes your new business special. Sample Menu. You don't, by any means, have to have a menu ready to go. A sample menu can go a long way in helping a potential investor imagine themselves eating at your restaurant. Check out these successful restaurant ideas. Mission Statement. Sales forecast.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 195

SEO Website Management Online Ordering Mobile Ordering 195

7 Shifts

DECEMBER 18, 2020

It makes them feel like they’re special, since they know the secrets. Film a few Instagram Stories in the kitchen, showcasing your specials of the day, and then encourage people to make a reservation for that evening. You could add it to your menu, incorporate it into the decor, or add it to the wall of your photo spot.

Social Media 397

Social Media Customer Service Take-out Seasonal Menu 397

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Create specialized catering menus tailored to different types of events to enhance this revenue stream further.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Modern Restaurant Management

JANUARY 21, 2020

Other things to consider when you first set up your page include: Call to action button – Adding a button to your Facebook page that directs users to your menu, reservation page, or online ordering system. Upload a menu – To make your menu even more accessible, think about adding it directly to your Facebook page.

Social Media 245

Social Media Marketing 2020 2019 245

Modern Restaurant Management

DECEMBER 6, 2021

We’ve come up with several tips that can help save your business money while improving it at the same time: Use technology to reduce labor costs : Through online management systems, waitlist kiosks, and QR codes that lead to your menu or website. Perhaps you could revisit your menu and retrain your servers to promote high-profit items.

Loyalty Program 197

Loyalty Program Insurance Website Management Customer Experience 197

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. PDF menus run contrary to this goal, so get rid of them as quickly as possible.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Culinary Cues

APRIL 18, 2023

Let your menu sing of the passion you have for the food, its history, and your connection to it. [] FIND YOUR NICHE: Trying to be all things to all people is a losing battle. Get to know them, treat them extra special, celebrate their reservation, go beyond friendly and be their friend.

Food Truck 319

Food Truck Back of House Education Training 319

7 Shifts

JULY 30, 2021

Whether you want to highlight your restaurant's guest experience, or get the word out about a new menu item, it's important to work with the influencers to create the most profitable content. Is my menu accessible and legible? Chances are you all have different expertise, specials, and concepts, that attract varying local foodies.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

SEPTEMBER 11, 2023

By analyzing customer preferences, dining habits, and feedback, AI chatbots can send personalized messages to engage customers with new menu items, exclusive offers, and meal recommendations. Within a single chat interface, consumers can go through the entire menu, choose food and beverage products, add them to their cart, and make payments.

Technology 215

Technology Seasonal Menu Online Ordering Customer Service 215

Modern Restaurant Management

MARCH 25, 2022

To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. The landing page for your QR code might be your menu, your location details, or get creative and showcase a video clip of your chef creating a new dish in the kitchen. Boost Social Media.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. Get holiday reservations? Body : include visuals, such as a photo of the special dish you offer, and don't forget to add a short text followed by actionable call-to-action button (CTA button).

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

JANUARY 18, 2023

Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask. These could, for example, help a waiter suggest a special Italian wine pairing to match a guest’s usual lasagna order. Personalization with Data. Doing More with Less.

2023 189

2023 Guest Recovery Email Marketing Back of House 189

Modern Restaurant Management

DECEMBER 9, 2024

Improve Seasonal Menu Offerings When it comes to the holidays, consumers love to tuck into festive favorites. It’s the perfect season for experimenting with new menu items that align with previous seasonal trends.

POS 167

POS Seasonal Menu Point of Sale Customer Experience 167

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking specific menu items.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood. People want service that is quick, easy, and hassle-free.

Loyalty Program 181

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 181