Modern Restaurant Management

OCTOBER 28, 2021

Your Response Menu. Today’s Pandemic Special. According to a local NBC affiliate, a group of tourists were filmed attacking a Carmine’s hostess after she allegedly informed the group COVID-19 vaccine cards were required for any indoor seating. The hostess was sent to the hospital with non-life-threatening injuries.

Communication 506

Communication Social Media Menu Loyalty Program 506

7 Shifts

OCTOBER 22, 2024

Photos of your menu items, ambiance, and even happy customers will give potential guests a glimpse of the dining experience you offer. Use it to share updates, special events, or new menu items. For example, you can promote your seasonal dishes or happy hour specials. It's an active marketing tool.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

OCTOBER 11, 2021

Additionally, POS insights can help restaurant owners identify their top-selling seasonal items based on customer data and adjust the menu accordingly. For example, while summer specials may lean heavily on refreshing spritzes, oyster specials and light salads, cold weather patio specials should emphasize warming cocktails and hearty soups.

Outdoor 493

Outdoor POS Front of House Seasonal Menu 493

EATER

MARCH 14, 2025

This year, Del Taco is offering three seafood specials through April 23, which Del Taco president Tom Rose calls the perfect combo for Lent season. Arbys has a limited time menu of crispy fish sandwiches. You also dont have to grow up with fried fish Fridays to enjoy the fast-food specials this time of year. Moka & Co.,

Seasonal Menu 298

Seasonal Menu Dietary Restrictions Catering Social Media 298

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. Managing a crowded lobby of customers waiting to be seated requires plenty of effort from your staff.

Seating 507

Seating Customer Experience Customer Service Take-out 507

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Others tend to emphasize their cheaper menu options. A quick look at your POS data will identify the top three selling items on your menu.

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025. Move over “swicy.” ” “Swalty” has entered the chat.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

EATER

MARCH 12, 2025

Two weeks later, Stieber was spending the $2,000 Little Bear had earned in profit on takeout boxes and disposable cutlery, trying to figure out if menu items like beet egg drop soup or catfish okonomiyaki would travel well. How many of those restaurants pivoted to takeout or created outdoor seating? That was February 26, 2020.

2025 283

2025 Back of House Front of House Kitchen Safety 283

Modern Restaurant Management

DECEMBER 22, 2021

When using biophilic design it is important to use natural tones for tables, bar fronts and seating to replicate tones found in nature. Work with the interior designer when creating your menu. Tying in the menu with the overall design will create an immersive experience that guests will remember. Design Development from COVID.

Design 531

Design 2022 Front of House Back of House 531

Modern Restaurant Management

MARCH 10, 2023

The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu. Why is design so crucial for creating the right look and atmosphere to complement a menu? Conceived as a destination, The Desmond is tucked away in a slightly hidden location and an elevator ride is required.

Design 487

Design Customer Experience Magazine Seating 487

ChowNow

JANUARY 23, 2025

1) Pop-Up Collaborations Partner with other local businesses, like a bakery, brewery, coffee shop, roastery, or food truck, for exclusive menu items or drinks. This can be as big or small as youd likefor example, you could connect with a local distillery and use their spirits for one cocktail or develop an entire menu around it.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

FEBRUARY 17, 2025

Depending on a guest’s allergies or dietary preferences, AI can suggest personal picks from a restaurant’s menu, for example. Restaurants are responding with creative menu innovations, offering smaller portions, bundled meal deals, and "value bites" menus to provide premium experiences at reasonable prices.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

JUNE 15, 2022

Think cost-efficient signage options like easy-care acrylic sign holders or DIY signage such as acrylic sheets with removable – hence changeable for specials – chalk markers. Or consider switching to higher seat backs to create more defined space between tables. Walk-up Windows. Room for Technology.

Casual 520

Casual Design Fast Casual Outdoor 520

Modern Restaurant Management

APRIL 2, 2024

For this, flexible seating arrangements are the key – from cozy booths to communal tables and counter seating, offering options that cater to individual preferences ensures that solo diners feel comfortable and valued. First impressions matter. Creating an inviting ambiance is critical for attracting (and retaining) solo diners.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

AUGUST 16, 2021

We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner. Lesson Learned.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

JUNE 27, 2022

Regardless of whether this is proper dinnertime etiquette, the truth is that most people can pull out their smartphone to read through your menu just as easily as perusing a physical menu. Here are five reasons why you should stick with QR code menus instead of pulling those plastic menus out of storage.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? Menu Features – We’ve seen many of our restaurant partners implement menu features with great success.

Seasonal Menu 493

Seasonal Menu Outdoor Customer Service Catering 493

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. To do this, restaurants will either need to use lower cost food items or raise menu prices. Another way to introduce price increases is to introduce new elements to the menu.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform on the topic of menu engineering. Need to make menu changes? The best results right now can be discovered through the alteration of menus based on what consumers need now, and on what sells best. Keep in mind to keep the menu simple.

Supplies 492

Supplies Seasonal Menu Back of House Delivery 492

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Menu and food choices Your restaurant’s menu and food choices can entice or put off customers. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

APRIL 27, 2022

To keep up with the rush, you may want to add extra seating outside or split apart tables when possible. To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of. Choose a Minimal Menu for the Day.

Management 531

Management Management Customer Experience Reservations 531

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Engineer your menu for sales and profits. The result?

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

JULY 14, 2020

If you’re already open : Update your website, social media, online listings and answering machine with your new hours and details such as seating capacity. Food photos have a special place in the heart of consumers on social media—and Instagram is the perfect place to share and connect over cuisine.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

7 Shifts

JULY 10, 2020

Stay tuned for a few special tips from Melissa Bensky, one of Toronto’s most prolific foodgrammers with her account, @tastethesix. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. 1 Set goals for the event ?? Plan your staffing ?????

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

MARCH 26, 2021

But if you’re in control of making changes such as updating your specials for the week, promotions for new customers, and meal deals for a unique holiday, you’ll save time. As the operator, you should be in the driver’s seat of your online ordering experience to make updates anytime and anywhere.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

ChowNow

FEBRUARY 21, 2025

From the app, customers can browse the menu, place orders, and learn about the restaurant more easily than third-party apps, giving operators a stronger connection with their guests and making them more likely to become repeat customers. With a dedicated app, restaurants can control pricing, menu updates, and promotions without restrictions.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JUNE 24, 2021

Can they view your menu online? Can they read about weekly specials or see photos of your most popular dishes? Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. If you recognize the farmer, the rancher, and the fisherman, then they might be so inclined to set aside those extra special ingredients for your kitchen. They can’t sell a product that they don’t know.

Front of House 474

Front of House Customer Experience Dine-in Training 474

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? As a restaurant manager, how do you prepare your team for special events or holiday rushes? How do you handle situations where an employee is underperforming?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

AUGUST 3, 2022

David Portalatin, NPD Food Industry Advisor and author of Eating Patterns in America, said there are three ways consumers are responding higher menu prices: they trade down to lower-priced items; cut back on the number of items ordered; or reduce restaurant visits altogether. Increase in specials and promos. ”

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450

Modern Restaurant Management

AUGUST 21, 2023

Prior to the challenging environment we currently find ourselves in, the significant availability of capital led to more of a “growth at all costs” mentality for businesses where profitability took a back seat. Are there organic social media posts about your hero menu item? Has your product developed a cult-like following?

Food 419

Food 2023 Social Media Customer Experience 419

Modern Restaurant Management

MAY 10, 2021

Entertainment is also an effective way to make any meal special – can you provide games for guests at their table? Provide various seating options, such as indoor vs. outdoor, larger and smaller tables, and ensure that all patrons are abiding by your business’ protocol as much as possible. Live music?

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Harbor Touch

MARCH 18, 2025

Give them a week of shadowing seasoned staff, clear checklists like Greet tables in 2 minutes or Check orders before they leave the pass, and a full menu rundownspecials included. Free meals after long shifts or a staff pick on the menu build camaraderie. If shrimp sits unused, swap it for wings or a seasonal special.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

AUGUST 10, 2021

Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. If patrons are dining in, they can simply include a table number when they place their order so that the food can be brought to where they are seated.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

ChowNow

FEBRUARY 28, 2025

Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

AUGUST 19, 2020

Creating and optimizing the menu based on US Foods’ exclusive food-costing tools, industry analysis and recipes designed by in-house chefs that focus on both profitability and diner trends. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. ” DoorDash Partners with NBA. .”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515