ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Today, customers rely on Google searches, online reviews, and social media to decide where to eat. A strong online presence means more visibility, more orders, and, ultimately, more revenue.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 10, 2021

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. The battle over data flow and user engagement began playing out once third-party listings portals and aggregators grew in popularity.

Airlines 495

Airlines Consumer Goods Point of Sale Hotels 495

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. Globally, consumers have moved much of their lives online. From May to August of this year, online shoppers spent 23 percent more when choosing local pickup or delivery, according to Shopify.

Social Media 540

Social Media Consumer Goods Online Ordering Leadership 540

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 476

Customer Service Customer Experience Online Ordering Hospitality 476

Modern Restaurant Management

JULY 22, 2021

First of all, with so many people still working from home and taking regular video calls instead of meetings, breakfast and lunch demand has significantly dropped. Diners finally realized how much they can actually save by not eating out. Online Ordering Will Continue to Thrive. Make the Most Out of Data.

Allergens 522

Allergens Online Ordering Fast Casual Food Safety 522

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 516

Kitchen Safety Loyalty Program Delivery Customer Service 516

Modern Restaurant Management

OCTOBER 28, 2020

From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Layout has always been an important part of any restaurant, but now it’s taking on new meaning. Design Your Floor Plan with Social Distancing in Mind.

Outdoor 532

Outdoor Food Safety Social Media Food Truck 532

ChowNow

JUNE 17, 2020

Since March of this year, countless restaurateurs have had to immediately close their dining rooms, lay off staff, quickly adopt online ordering, and overhaul their menus. If you use ChowNow for online ordering, it’s surprisingly simple to set up a process for contactless dining. Not a ChowNow client yet?

Online Ordering 221

Online Ordering Ordering Website Management Demo 221

Modern Restaurant Management

JULY 14, 2020

Thirty-six percent of American diners follow restaurants on social media, with 39 percent of them doing so to determine if they want to order food from their establishment. ” Update your Online Presence. ” Update your Online Presence. Take Advantage of #foodstagram.

Marketing 540

Marketing Social Media Influencer Online Ordering 540

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. After placing themselves on a virtual waitlist at their apartment, they drive over knowing the host will seat them upon arrival.

Food Safety 482

Food Safety Mobile Ordering Front of House Seating 482

Modern Restaurant Management

OCTOBER 1, 2024

Here are four “tough calls” that tech can turn into easy decisions: I’ll take both. ‘Stay out of the weeds’ or serve more patrons? “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

Bar 451

Bar Operations Back of House Front of House 451

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? When was the last time you placed an order in a restaurant app for curbside pick-up?

Loyalty Program 475

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 475

Modern Restaurant Management

FEBRUARY 5, 2021

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. This includes: Self check-in, table alert, and self-seating to expedite the entry process. Guests can contact Eureka!

Mobile Ordering 479

Mobile Ordering Online Ordering Airlines Customer Service 479

Modern Restaurant Management

JANUARY 25, 2021

Because of the COVID-19 pandemic, many restaurants have had to rethink their spaces in order to accommodate additional outdoor dining capacity. While online food and restaurant deliveries have gained momentum, many diners still want to experience in-restaurant dining. By taking seating outdoors, germs are more easily dispersed.

Outdoor 532

Outdoor Technology Customer Experience Dine-in 532

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Technology is essential to best serve our customers.

Hospitality 495

Hospitality Customer Experience Food Safety Online Ordering 495

ChowNow

MARCH 27, 2025

One way to offset costs and give you more breathing room for pricing is by encouraging guests to place orders through direct website ordering. Effective restaurant menu pricing strategy takes into account customer expectations and market positioning to ensure both profitability and customer satisfaction. Are you faster?

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices.

Technology 494

Technology Mobile Ordering Customer Service Food Order 494

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Restaurant groups that figure out how to find, compensate, motivate, and keep the very best people on staff will continue to disrupt the rest of their culinary competitors.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. While it may seem like restaurants can survive and return to normal with band-aid solutions like masks and distanced seating, this is not the case.

Technology 451

Technology Consumer Goods Customer Experience Seating 451

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server.

Dietary Restrictions 495

Dietary Restrictions Customer Experience Dine-in Technology 495

EATER

DECEMBER 17, 2021

Chipotle announced it’s opening a new “Digital Kitchen” restaurant this month in Cuyahoga Falls, Ohio (about 40 miles south of Cleveland) — which will exclusively accept online orders. Hungry customers should avoid knocking on that pickup window expecting to have their order taken. Image: Tabasco. Via Apple Maps Look Around.

Online Ordering 258

Online Ordering Ordering Customer Service Food Order 258

Modern Restaurant Management

APRIL 15, 2020

Unfortunately, we’ve since had to close all of our locations until further notice as we wait out this crisis. Wahlberg : For us at Wahlburgers, we were fortunate to have already had the foundation built for online ordering and takeout. Everyone is chipping in and getting the job done no matter what it takes.

Food Safety 517

Food Safety Social Media Loyalty Program Consumer Goods 517

7 Shifts

JULY 16, 2021

Take it one step further by diving into their lifestyle habits and spending patterns. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Do they have indoor seating or are they takeout-only? Seating capacity. Don't stop there! Traffic times.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 509

Technology Front of House Back of House Point of Sale 509

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

MAY 21, 2020

Take the Flights restaurant , for example: Partnering up with the Los Gatos Chamber of Commerce, Flights started ‘Feed the Need Bay Area’ to leverage accounting support and marketing talent so that they could support the Bay Area community. Take every initiative you can to disinfect and sanitize your restaurant.

Social Media 540

Social Media Food Safety Cash Management Customer Service 540

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 476

Management Management Seasonal Menu Customer Experience 476

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 417

Management Management Back of House Customer Service 417

Modern Restaurant Management

JULY 22, 2020

Let’s take a look. 1 – Distraught and Stressed-Out Employees. With so many restaurant workers out of a job for long stretches of time, the workers that are returning may be coming back with new stresses and burdens. Customers are returning to restaurants, but with all sorts of new perspectives on dining out.

Management 524

Management Management Customer Experience Kitchen Safety 524

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 495

2023 Loyalty Program Mobile Ordering Customer Experience 495

Modern Restaurant Management

AUGUST 17, 2020

The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able. But while limited dining options are available, people have shown an increased desire to help out independent restaurants. Mixed take-out bag. Can't touch this.

2020 495

2020 Mobile Ordering Loyalty Program Food Safety 495

Modern Restaurant Management

SEPTEMBER 30, 2022

With cloud-based tools that streamline your deskwork, you can get out of the office and run your restaurant from the floor. As managers, our foundation was built in the front-of-house as servers, bartenders, or hosts (even if we started out in kitchen.) Servers have handhelds so they can take orders and payments right at tables.

Technology 495

Technology Front of House Tip Distribution Back of House 495

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540

7 Shifts

OCTOBER 21, 2021

These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Cheap digital menu marketing that captures a share of online dining demand. Need to manage the impact on staff morale of working online orders without receiving tips.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

AUGUST 5, 2020

The product will be rolled out in phases, with an introductory product available in the North American market in the coming weeks. in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. ” Tyga Bites Launches. .

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Harbor Touch

MARCH 18, 2025

Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Our goal is simple: give you tools to streamline operations, cut costs, and grow your business without burning out. This isnt just theory from a manual. Staff Management 1.

Management 148

Management Management Seasonal Menu Cash Management 148