Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Is online ordering inefficient?

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role. How Can Restaurant Technologies Mitigate Some of the Challenges the Industry Faces?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Let’s review how restaurant technology can assist you with your daily operations.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

OCTOBER 16, 2024

For example, an app might offer 15% off your first order. When done on a large scale, this wastes the platform’s marketing budget and eventually leads them to cut down on promotions, slowing order volumes for restaurants. A big one is promotion abuse. Promotion abuse can take other forms as well.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. Enter digital tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MARCH 18, 2025

Now is the time for restaurant brands to ask: Are we merging human insight with technology to craft meaningful customer journeys? Two-thirds of Gen Z and Millennials admit to spending more time online than they’d like, driving a desire for balance between online and in-person connections.

2025 322

2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JUNE 17, 2021

Over the past year, a record number of restaurants have invested in technologies to create more efficient operations and facilitate online ordering and delivery. In response, many restaurants have turned to technology to help address the labor gap.

Technology 474

Technology Employee Relations Online Ordering Customer Service 474

Modern Restaurant Management

AUGUST 30, 2021

The simple reason is: technology. Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S.

Innovation 493

Innovation Technology Franchise Franchising 493

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

DECEMBER 29, 2020

In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. One way is to embrace the wonders of technology. Go All Out with Online Ordering. It covers all the steps in the ordering process, from selecting dishes to making payment.

2021 520

2021 Technology Online Ordering Email Marketing 520

Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

The Rail

MARCH 31, 2025

Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Why Technology in Restaurant Management Technology is key to managing multiple locations within a restaurant group be it your restaurants or management offices.

Technology 130

Technology Operations Management Management 130

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 486

Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

FEBRUARY 8, 2023

The answer lies in technology. There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Automated solutions like call-in waiting, online bookings, etc., How do we move forward from this?

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

SEPTEMBER 22, 2022

Internet of Things (IoT) technology. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

SEPTEMBER 30, 2022

Let Technology Do the Back-Office Work. Servers have handhelds so they can take orders and payments right at tables. Hosts utilize online reservations and waitlists to maximize table space. Even cooks can process orders faster with integrated kitchen display systems (KDS).

Technology 493

Technology Front of House Tip Distribution Back of House 493

Modern Restaurant Management

DECEMBER 23, 2024

Smart owners will seize on this opportunity and use reviews as a powerful tool to fill their dining rooms and online ordering queues. A recent survey from BrightLocal found that 84 percent of people trust online reviews as much as personal recommendations, and this trend shows no signs of slowing down.

2025 308

2025 SEO Social Media Front of House 308

Modern Restaurant Management

JANUARY 25, 2021

Because of the COVID-19 pandemic, many restaurants have had to rethink their spaces in order to accommodate additional outdoor dining capacity. While online food and restaurant deliveries have gained momentum, many diners still want to experience in-restaurant dining.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

MARCH 14, 2023

Firstly, many restaurants haven’t secured their payment processes enough to keep up with burgeoning “distanced” payments in the form of online ordering on a restaurant website, QR code menus or “card-not-present” transactions.

Technology 487

Technology Cash Management Employee Relations Website Management 487

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

JUNE 16, 2022

Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic. As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

FEBRUARY 22, 2021

According to The Enterprises Project , digital transformation can be defined as the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. Most customers would phone-in carryout orders. If online ordering was available, it was done through third party apps.

Online Ordering 568

Online Ordering Point of Sale POS SEO 568

Modern Restaurant Management

APRIL 2, 2021

Pho MPH will soon be opening a second location in Austin, thanks in part, to technology that enabled the restaurant to accomplish the pandemic pivot. Mai needed to move quickly and, after reviewing options for a few weeks, chose to work with Your Fare and Pronto to set up their own online ordering system. ”

Online Ordering 504

Online Ordering Website Management Social Media Customer Service 504

Modern Restaurant Management

DECEMBER 20, 2021

The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless. However, restaurants have discovered that not all online menus are made the same. Every restaurant should look into hosting its own online ordering.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

AUGUST 9, 2023

Forced to navigate restaurant closures and a surge in food delivery, QSRs swiftly implemented changes to their online ordering, delivery systems, and in-house experiences. They ask the question, “If I am able to do this online, why can’t I get the same experience when I walk into a restaurant?”

Technology 419

Technology Customer Experience Online Ordering Communication 419

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. The people that answer the phone for takeout orders are now your frontline for customers. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195