Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Start by looking at internal and operational processes before rolling AI into customer-facing interactions.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

MAY 29, 2024

"Restaurants thinking about implementing surge pricing need to balance the revenue upside with the potential brand backlash," says Savneet Singh, CEO of PAR Technology. "While Modern Restaurant Management (MRM) magazine asked Singh to elaborate on his views on where the pricing model is headed in the QSR landscape.

Pricing 482

Pricing Airlines Loyalty Program Education 482

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. Ben Johnston is the Chief Operating Officer of Kapitus. Ben Johnston is the Chief Operating Officer of Kapitus.

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Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.

Marketing 471

Marketing Email Marketing Loyalty Program Mobile Ordering 471

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending.

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Pricing Consumer Goods Customer Experience Food Order 497

Modern Restaurant Management

OCTOBER 9, 2023

The data also supports what RMS has been advising: pricing must be strategic. Insights from transactional POS data specific to locations and customer segments can help operators assess where item sensitivities are low or high, indicating which items might have further pricing opportunities and which don’t.

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Pricing 2023 2019 2022 482

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MARCH 11, 2025

While working hard to bring customers back into the restaurant is very important for success, it has become more important to figure out the third-party equation in terms of pricing, commissions and fees, and value – which is ultimately the difference between success and failure. Tables and chairs take a backseat to efficient space.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

OCTOBER 14, 2024

For restaurants, especially those operating on thin margins, these fees can influence pricing strategies, profitability, and even operational decisions. This includes higher prices and reduced cash flow. Interchange fees can significantly affect a restaurant's bottom line in various ways.

Cash Management 322

Cash Management 2023 Customer Service Influencer 322

Modern Restaurant Management

JANUARY 10, 2025

As the restaurant industry moves into 2025, design is taking center stage as a key driver of guest experience, operational efficiency and brand storytelling. Let’s explore how these trends can help restaurant operators thrive in the year ahead. Expect to see bars that blur the lines between form and function.

2025 419

2025 Design Innovation Social Media 419

Modern Restaurant Management

NOVEMBER 21, 2022

Additionally, menu prices at casual dining establishments rose by an average of 9 percent year over year from 2021. This inflation at the customer–facing end of the restaurant business has largely been fuelled by rapidly increasing operating costs – by as much as 11.7 percent compared to the same period in 2021.

Operations 492

Operations Cash Management Seasonal Menu Loyalty Program 492

Modern Restaurant Management

AUGUST 16, 2024

One of the more popular solutions to helping a business thrive is dual pricing credit card processing. What is Dual Pricing? Dual pricing is a payment model that allows businesses to implement two different prices for credit card transactions. A perfect example of dual pricing is a gas station.

Pricing 433

Pricing Cash Management Fine Dining Point of Sale 433

Modern Restaurant Management

NOVEMBER 7, 2022

Striking a balance between value and price. Is it possible to strike a balance between value and price to satisfy both parties? To answer that question, Revenue Management Solutions (RMS) examined two factors: the impact of price increases on QSR sales performance and consumers’ perception of value. Is it possible?

Pricing 508

Pricing Loyalty Program Point of Sale 2023 508

Modern Restaurant Management

JANUARY 2, 2025

Restaurant owners looking to purchase an existing license can face prices up to $1 million depending on demand. In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing.

License 472

License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JUNE 30, 2023

.” This was both a technology and operational fail due to lack of proper testing/QA and employee training. Own Your Changes In March 2023, restaurants’ food prices were 8.8 When adding in the rising cost to attract and retain labor, it’s understandable that restaurants might raise prices to stay afloat.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

7 Shifts

NOVEMBER 15, 2024

Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. For example, they may hold regular team meetings to go over new policies or operational updates. A manager who encourages empathy and teamwork between the two sides guarantees smoother operations.

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Leadership Management Management Operations 195

Culinary Cues

SEPTEMBER 30, 2024

Of course, running a restaurant is difficult, wholesale prices of ingredients have risen dramatically since the pandemic, labor costs are out of control, and landlords have no mercy when it comes to establishing lease arrangements. How, in this case with restaurants, do these operators find a way to financial success?

Pricing 369

Pricing Marketing Insurance Seasonal Menu 369

Modern Restaurant Management

OCTOBER 30, 2024

. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

JANUARY 8, 2025

At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable. What are common misconceptions restaurant operators have regarding the impact of cooking oil on sustainability? What is the connection between restaurant cooking oil and sustainability?

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

DECEMBER 27, 2024

In 2024, restaurant traffic slowed while price sensitivity grew. Moreover, three out of four respondents believe restaurant prices are higher and high prices are the primary reason for cutting back on restaurant spending. Sustained loyalty is the goal in this highly competitive, price-driven market. Continued trepidation.

2025 471

2025 2024 Point of Sale Customer Experience 471

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Value will be defined by experience, not just price Rising inflation has changed how customers perceive value; they want more than just a cheap meal.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Now, lets start with the first step every restaurant operator should take when launching a marketing campaignknowing their market inside and out. What price points are they comfortable with? Implement a rewards program.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. percent rise in prices means that sales growth may barely keep up with inflation. percent sales increase by 1.5

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Culinary Cues

MARCH 10, 2025

Every cook, at least every serious cook, seems to want to work in one of those exceptional fine dining or cutting-edge experimental operations that are depicted in shows like Chefs Table or The Bear. These opportunities are far more limited in that single unit operation even though their chef may be exceptional and the menu noteworthy.

Hotels 319

Hotels Fine Dining Seasonal Menu Healthcare 319

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. ” Perhaps unsurprisingly then, many restaurant operators cited a lack of qualified and committed applicants as a significant obstacle.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! There are many areas where we have seen food service operators benefit!

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

MARCH 10, 2025

However, 30 percent of high-income consumers are dining at TSRs more frequently than before, signaling room for premium offerings at the right price. Value Isn’t Just About Price—It’s About Experience Price sensitivity may be at an all-time high, but focusing solely on discounts risks missing the bigger picture.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

FEBRUARY 18, 2025

While most Dominic’s operators, including me, were focused on the day-to-day challenges of running and building successful restaurants, Vincent made millions of dollars operating just one location. He knew he was a great operator, but he also knew the importance of having an exit strategy.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

OCTOBER 17, 2024

It is consequentially more difficult for restaurant owners and operators to obtain comprehensive coverage at a fair price – let alone find policies with the specific coverages they need. Understanding Restaurant Safety Restaurants are fast-paced operations and any safety vulnerability can quickly derail business.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

FEBRUARY 17, 2025

We can expect to see a prolonged period of higher egg prices through the Easter and well into 2025, according to a repor t from CoBank. Commercial operators who have been impacted have moved swiftly to repopulate hens. The report found demand for eggs has skyrocketed , with per capita consumption growing 20 percent from 2016-2019. .”

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

MAY 13, 2024

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. But two non-negotiables have remained strong for diners: convenience and loyalty. With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. Heres how it works: Instead of pricing items individually, menus show a combined price that offers a slight discount compared to ordering each item separately.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349