Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Anyone who has access to email is a source of ransomware risk through phishing attacks. What Is Ransomware?

Operations 601

Operations Point of Sale POS Small Business 601

Modern Restaurant Management

DECEMBER 10, 2024

As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. In 2025, we’ll see increased consolidation as operators demand streamlined solutions and a single source of truth. Humans Will Replace AI in 2025 You read that correctly.

2025 443

2025 Loyalty Program 2024 Customer Service 443

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 1, 2024

When this happens in restaurants, it can harm the feeling of collaboration necessary to achieve peak operational efficiency. When different groups of employees within the restaurant do not communicate effectively, it creates conflict and sources of inefficiency.

Communication 492

Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

MARCH 28, 2025

” By openly communicating these standards and staying true to them, restaurants can build trust with a generation that demands integrity in food sourcing and preparation. Groucho’s adheres to our founder Harold “Groucho” Miller's philosophy that “quality is the most important ingredient in a sandwich.”

Social Media 461

Social Media Loyalty Program Sustainability Food Supply 461

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." We were a sourcing and hiring platform for restaurants.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

SEPTEMBER 8, 2022

Avoiding such a calamity will always be a top priority among restaurant managers, not only by optimizing sanitation and safe handling practices in-house, but also through rigorous sourcing and supply chain management. However, you can’t eliminate what you cannot identify, and you can’t remove what you cannot find.

Food Safety 474

Food Safety Operations Food Supply Food 474

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. This shift has created opportunities for niche brands to thrive by aligning with consumer values.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

JANUARY 21, 2025

By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety. What are some strategies to offer guests items they want, but have it be cost-effective for the operator?

Food Safety 398

Food Safety Food Pricing Communication 398

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 11, 2025

If restaurant operators are not attuned to this, they will find it very difficult to exist in the very near future. This shift ensures that operations run smoothly, and sales revenue is optimized. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. This allows restaurant operators to know, for instance, what’s selling faster than hot cakes or which dishes are performing poorly. Time to Get Your Head in the Cloud.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

FEBRUARY 2, 2024

Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically. At the core, these solutions include high-speed internet, ensuring all digital operations run smoothly and without interruption.

Operations 472

Operations Front of House Customer Service Customer Experience 472

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Now, lets start with the first step every restaurant operator should take when launching a marketing campaignknowing their market inside and out. Even if your food is incredible, youre not operating in a vacuum. Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

NOVEMBER 21, 2022

This inflation at the customer–facing end of the restaurant business has largely been fuelled by rapidly increasing operating costs – by as much as 11.7 These increased menu prices deter more diners, and then the operators are again forced to increase costs or decrease spending on quality products to survive.

Operations 492

Operations Cash Management Seasonal Menu Loyalty Program 492

Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! There are many areas where we have seen food service operators benefit!

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

The Rail

MARCH 31, 2025

It ensures process consistency and simplifies operations across multiple sites. Operations at Multiple Locations Technology makes managing numerous locations easier in many ways: Centralized Management Systems: Managers can manage multiple locations from one platform. Use these solutions for your daily operations if you want to win.

Technology 130

Technology Operations Management Management 130

Modern Restaurant Management

APRIL 8, 2025

“Restaurant operators should recognize that consumer behavior is increasingly split—some diners are cutting back due to rising costs, while others, especially higher-income and urban consumers, are still seeking premium experiences. . Fink points out that there is no one-size-fits-all approach when it comes to dining out.

2025 282

2025 Fast Casual Consumer Goods Seasonal Menu 282

Modern Restaurant Management

APRIL 9, 2025

Technology – and especially AI – is already reshaping how restaurants operate, and that impact is only going to grow. What are some ways you suggest operators utilize tech tools to be more efficient and profitable? Operators should focus on three key areas: automation, data analytics, and digital engagement.

Loyalty Program 221

Loyalty Program Franchise Franchising Fast Casual 221

Modern Restaurant Management

OCTOBER 16, 2024

Operational challenges also arise as fake orders overwhelm customer support and cause supply chain issues, such as overstocking or running out of popular items due to misleading demand patterns. This results in customers waiting longer for their delivery and negatively impacts legitimate drivers operating without this unfair advantage.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

EATER

OCTOBER 21, 2024

Changing temperatures and weather patterns mean ingredients that were once common are now harder to come by , and sourcing ingredients from sustainable farms can often be more expensive. Customers who are attracted to sustainable eating “come find us because of our sourcing,” he adds, but “there’s only so many places we can communicate that.”

Sustainability 329

Sustainability Sourcing Consumer Goods Seasonal Menu 329

Modern Restaurant Management

DECEMBER 31, 2024

In 2025, operators can offer elevated foodservice experiences at more affordable prices through emphasizing value in LTOs to drive sales. With 50 percent of operators launching at least one LTO in the last year, it is highly encouraged this continues in 2025. The focus on wellness extends to adaptogenic and vitamin-infused drinks.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Opening 10 more stores wasn’t financially feasible.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

APRIL 2, 2025

It requires long-term vision, operational overhauls, and, at times, investment. Reduce user-preference-driven variance in SKUs: By reducing low-demand or unneeded variations, businesses can simplify their operations while remaining responsive to customer needs. Resilience is about more than just sourcing strategies.

Supplies 221

Supplies Inventory Sourcing Operations 221

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

2025 251

2025 Online Ordering Franchising Franchise 251

EATER

APRIL 2, 2025

Lisa Becklund, FarmBar, Tulsa, OK Gabriel Kreuther, Gabriel Kreuther, New York, NY Josh Niernberg, Bin 707 Foodbar, Grand Junction, CO Cassie Piuma, Sarma, Somerville, MA Jungsik Yim, Jungsik, New York, NY Outstanding Restaurant A restaurant that demonstrates consistent excellence in food, atmosphere, hospitality, and operations.

2025 332

2025 Beverage Leadership Hospitality 332

Modern Restaurant Management

JANUARY 29, 2025

Diversifying Suppliers : Establishing relationships with multiple suppliers across different regions can reduce dependence on any single source, mitigating the impact of localized outbreaks. Supply Chain Strategies for Mitigation To combat the crisis, businesses and producers must adopt proactive supply chain strategies.

Supplies 373

Supplies Pricing Food Supply 2025 373

Culinary Cues

NOVEMBER 10, 2024

In those early days of European coffee houses, during the 17 th century, politics were the main source of conversation. These were often locations to where mail from across the pond would be delivered and serve as a source of information and discussion over a pint of ale. Today we are engulfed in information and misinformation.

Front of House 395

Front of House Back of House Sourcing Travel 395

Modern Restaurant Management

OCTOBER 25, 2024

You’re unlikely to eliminate all your sources of overuse immediately. It takes commitment alongside some investment in specific areas of operations. Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

MARCH 18, 2025

For restaurants, success lies in recognizing these evolving preferences and strategically adapting operations to meet them. Restaurants that successfully integrate sustainability into their convenience-driven offerings—such as using eco-friendly packaging or ethical sourcing—will resonate most with today’s diners.

2025 322

2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

MAY 8, 2023

Further to this point, restaurant operators have found that the large restaurant designs from before (and the associated higher occupancy costs) are no longer needed due to the sharp rise in off-premise. Studies show that consumers want to eat healthier and are more loyal to brands with strong sustainability practices and sourcing.

Fast Casual 413

Fast Casual Casual Operations Consumer Goods 413

Goliath Consulting

JANUARY 25, 2025

Chickpea flour, for example, packs 20 grams of protein per cup , making it a favorite for diners seeking plant-based protein sources. By focusing on nutrient-dense dishes, restaurants can reduce waste, optimize ingredient sourcing, and provide curated choices that align with current wellness trends.

Dietary Restrictions 221

Dietary Restrictions Food Email Marketing Customer Experience 221

7 Shifts

FEBRUARY 8, 2024

Run payroll in minutes, not hours Centralize onboarding, time clocking, compliance, and payroll, saving time and improving data accuracy with a single source of truth. However, Eat App's capabilities touch so much more than reservations: payments, email marketing , and streamlined operations all come with this app. Learn more 7.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

DECEMBER 2, 2024

Source Wisely The first step in preventing foodborne illnesses starts long before you begin preparing food—it's all about where you get your ingredients. Sourcing from reputable suppliers ensures that the food you're serving is safe. Let’s take a closer look at those strategies.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

OCTOBER 24, 2024

B Corp was one of a few certifications or collectives we investigated to find guidance and validation for the way we do business, particularly our long-standing sustainable sourcing mission. There are less than 200 food businesses with B Corp certification, and less than 50 are operating a service-oriented restaurant. Is It Worth It?

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Certification Fast Casual Front of House Government 221