ChowNow

JANUARY 23, 2025

The 5 Must-Have Restaurant Customer Retention Strategies for 2025 These are the absolute must-have retention strategies every restaurant operator should use if they want to grow their customer base this year. Test different strategies, like loyalty programs or special events, and monitor results to see what resonates with your customers.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JANUARY 21, 2025

By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety. Utilize suggestive selling techniques and promote these items through specials and online ordering platforms.

Food Safety 398

Food Safety Food Pricing Communication 398

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Now, lets start with the first step every restaurant operator should take when launching a marketing campaignknowing their market inside and out. Even if your food is incredible, youre not operating in a vacuum. Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 8, 2025

At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable. What are common misconceptions restaurant operators have regarding the impact of cooking oil on sustainability? What is the connection between restaurant cooking oil and sustainability?

Management 425

Management Management Recycling Sustainability 425

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! There are many areas where we have seen food service operators benefit!

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. "The takeaway for operators is that having off-premise ordering is essential if they want to attract a Gen Z audience.

Operations 475

Operations Loyalty Program Mobile Ordering Consumer Goods 475

Modern Restaurant Management

MARCH 25, 2025

After all, a high-performing GM has already mastered running a restaurant, hitting numbers, developing teams, and managing day-to-day operations, so giving them more locations should be a win. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations. Not necessarily.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Opening 10 more stores wasn’t financially feasible.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

The Rail

JANUARY 3, 2025

By incorporating this training into your calendar, you align your business with modern consumer values and cut down on operational waste. Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

FEBRUARY 24, 2025

Beyond the immediate lost revenue from empty reserved tables, these missed bookings disrupt carefully planned kitchen and staffing operations. These platforms enable businesses to track reservations, send reminders, and handle deposits with ease, optimising the booking process and enhancing operational efficiency.

Book 386

Book Reservations Communication Customer Experience 386

Lavu

MARCH 28, 2025

Managing special occasion promotions is easier than ever with the best POS system features and integrated online ordering. These advanced tools empower restaurants to create personalized offers, track customer data, and automate processes to enhance customer loyalty and streamline operations.

POS 78

POS Specials Loyalty Program Inventory 78

Modern Restaurant Management

AUGUST 1, 2024

What should restaurant operators understand about RFID? Restaurant operators should understand that RFID can help solve various challenges prevalent in the Quick Service Restaurant (QSR) industry, such as inventory mismanagement and food waste. What are the costs associated with implementing RFID into restaurants?

Operations 323

Operations Food Supply Waste Food Safety 323

Modern Restaurant Management

DECEMBER 6, 2024

By placing our brand in stores, we stay connected with customers beyond the restaurant, positioning Health Nut as a staple they can enjoy anytime, not just as a special treat. This move has helped us transition from a dining-out experience to becoming a regular part of our customers’ everyday lives.

Marketing 446

Marketing Social Media Loyalty Program Email Marketing 446

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. Example: Date Night Special 2 steaks, 1 appetizer, and a chocolate lava cake for $70. or Upselling feels awkward. or Try our new spicy mayoperfect for your go-to order!

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap.

Loyalty Program 252

Loyalty Program 2025 2024 Communication 252

Modern Restaurant Management

APRIL 8, 2025

“Restaurant operators should recognize that consumer behavior is increasingly split—some diners are cutting back due to rising costs, while others, especially higher-income and urban consumers, are still seeking premium experiences. .”Delivering

2025 283

2025 Fast Casual Consumer Goods Seasonal Menu 283

Modern Restaurant Management

FEBRUARY 12, 2025

Restaurant operators listen up: by 2025, Gen Z and Millennials will outnumber all other generations in the workforce by 18 million. Your job is to make sure your positions show up on their feed, just like that happy hour special. Think about your last round of hiring. What’s your hesitation in changing up your hiring strategy?

Hiring 332

Hiring Mobile Ordering Social Media 2025 332

Modern Restaurant Management

DECEMBER 3, 2024

The demand for earlier reservations provides restaurants the opportunity to get creative when it comes to driving traffic for second and third seating’s with memorable experiences, dynamic pricing, or late-night specials. What should operators take away from these results?

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

MARCH 31, 2025

As the restaurant industry continues to evolve in 2025, effective legal strategies are more important than ever for operators aiming to grow and scale their businesses properly. A strong structure built on a legal framework will guide your brand to grow thoughtfully, efficiently and without operational setbacks.

Franchising 221

Franchising Franchise Restaurant Law Cash Management 221

Modern Restaurant Management

MARCH 21, 2025

As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. The result? The challenge?

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

DECEMBER 9, 2024

Whether it was your signature menu items, seasonal specials, or a festive holiday cocktail that puts a new spin on a classic, tailoring your menu can grab the attention of those looking to try something new. It’s the perfect season for experimenting with new menu items that align with previous seasonal trends.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

DECEMBER 31, 2024

In 2025, operators can offer elevated foodservice experiences at more affordable prices through emphasizing value in LTOs to drive sales. Limited time offers (LTOs) Eating out has moved from a once a week or special occasion treat to the everyday norm as diners try to keep up with all the dishes at their convenience.

2025 451

2025 Beverage Fine Dining Guest Recovery 451

Modern Restaurant Management

OCTOBER 11, 2024

Independent Contractors Independent contractors operate their own businesses, control how and when they perform their tasks, and handle their own taxes. Specialized skill and initiative. Employees typically have a more structured work schedule, use employer-provided tools and work on tasks defined by the employer.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Goliath Consulting

FEBRUARY 19, 2025

The most effective fractional CFOs excel at: Strategic Financial Planning: Developing comprehensive financial roadmaps that align financial strategies with marketing, branding, and operational goals and growth objectives while identifying potential risks and opportunities.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. It improves operational efficiency.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Lavu

MARCH 28, 2025

Multilingual Menus improve Restaurant Operations by solving language barriers and enhancing operational efficiency. Streamlined Operations : Integration with POS systems speeds up processes and ensures consistency across locations. They also ensure your menu stays consistent and provide a reliable backup for all your content.

Operations 78

Operations Online Ordering Customer Service Customer Experience 78

Modern Restaurant Management

DECEMBER 27, 2024

Restaurants can appeal to the desire for convenience while offering “something special” that elevates their offerings. Nearly one-third of Gen Z and millennials have increased meal purchases from convenience stores, according to our Q4 survey. Hope in the hybrid (worker).

2025 473

2025 2024 Point of Sale Customer Experience 473

Modern Restaurant Management

FEBRUARY 17, 2025

Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Culinary Cues

FEBRUARY 18, 2025

The small decisions add up and establish the type of operation you choose to offer, the reputation you hope to gain. Ah, you say -but I am just a hamburger and fries operation how can this apply? It will stand out as truly special. Well, lets look at that burger and dissect it from the perspective of exceptional.

Fine Dining 232

Fine Dining Small Business Customer Experience Equipment 232

Modern Restaurant Management

MARCH 11, 2025

. – Noah Glass, Founder & CEO of Olo The pandemic was a transformative period for the restaurant industry, leading to significant changes in how both restaurants and consumers operate. That's why we instituted lower-priced lunch specials and made other adjustments. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 11, 2024

Here's some of Cortellesso's advice to other restaurant and bar operators on effective merch selections, brand alignment, staff engagement, collabs, promotion, and more. Special Events: Launch parties or exclusive release nights to create excitement and exclusivity around new drops.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. So, what are you waiting for?

Loyalty Program 559

Loyalty Program Online Ordering Point of Sale Customer Experience 559

Culinary Cues

FEBRUARY 5, 2025

Well, at least operators should be able to rely on alcoholic beverage sales to make up the difference but waitthere is a trend among the 21-35 demographic to live alcohol free and the movement is gaining traction. It is, after all, the experience that makes dining special and allows restaurants to play such an important role in communities.

Fine Dining 234

Fine Dining Food Supply Customer Service Recruiting 234

Modern Restaurant Management

DECEMBER 10, 2021

This information includes your location, hours of operation, menu, and reviews. Snow’s BBQ us still a Saturday-only operation, but the queues have grown considerably longer. Provide Free Meals on Special Occasions. This strategy helps in creating a special bond between the customer and the outlet.

Marketing 567

Marketing SEO Front of House Website Management 567

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. This leads to the abnormally high turnover rate most operators experience today.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221