Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. As food prices rise, restaurants should try to stay within their target ratio for food cost to gross food revenue in order to maintain target profits.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

ChowNow

FEBRUARY 21, 2025

While these platforms do bring in orders, they also come with the price of high commission fees, loss of customer data, and a weaker connection between you and your guests. Its up to you to educate them on the impact and show them why ordering direct makes a difference. can be an eye-opener for customers.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. Although mobile ordering isn’t the new kid on the block, it has certainly become the most popular because it’s one of the safest – and easiest – ways to order and pay for food. Up the Digital Ante with Customer Data.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. But growing online order volume isnt always easy. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

MARCH 27, 2025

These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

APRIL 11, 2025

If your restaurant uses delivery apps like Uber Eats, DoorDash, or Grubhub, you already know how overwhelming order volume can get when the rush hitsespecially when youre bouncing between tablets, updating menus in three places, and relying on staff to manually punch in each delivery order.

POS 195

POS Online Ordering Demo Point of Sale 195

ChowNow

APRIL 15, 2025

Financial restaurant KPIs give you visibility into your costs, pricing, and ultimately, your profitability. Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. A typical COGS for a restaurant is around 30%-40% , depending on your concept and pricing.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. Sixty-three percent of adults have worked in the restaurant industry at some point in their lives.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

7 Shifts

OCTOBER 28, 2024

One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue. It just goes to show how important drink pricing and cost management are to maximizing profits. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions. Which apps are performing best?

Delivery 195

Delivery Food Food Order Point of Sale 195

Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Let’s say the price of beef goes up. So, you could offset increased beef costs by having customers who order a chicken dish foot the bill.

Front of House 490

Front of House Point of Sale POS Online Ordering 490

EATER

NOVEMBER 1, 2024

The chain has seen declining sales , and foot traffic is down 10 percent over the last year. At this point though, it’s hard to think that Starbucks could ever rise to the prominence that it had in the early 2000s, when there was no symbol more status-y for a teenage girl than a Starbucks cup — and Starbucks really only has itself to blame.

Customer Experience 326

Customer Experience 2003 Point of Sale 2006 326

ChowNow

FEBRUARY 13, 2025

Identify your biggest pain points. Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? Are you aiming to speed up service, cut labor costs, or increase online sales? A higher-priced system that saves time and reduces errors might be more valuable than a cheaper, less effective alternative.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. Adapt to Growing Price Fatigue Since the pandemic, controlling food costs has been a major challenge for restaurant operators. Full-service menu prices climbed 4.5

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

JULY 9, 2024

Will the summer sun heat up sales? Positive net sales in May (+1.9 percent YOY) and throughout 2024 were primarily due to price increases, which have surged nearly 50 percent in some segments since the pre-pandemic era and were still up 3.0 May was a challenging month for restaurant companies. percent YOY in May.

Point of Sale 474

Point of Sale 2024 Consumer Goods Pricing 474

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 19, 2020

Normally a vibrant spot for working professionals, it is now vying for business in order to survive. For BevAlc buyers, price point as a function of quality, although always important, will become crucial over the coming months and years. The first important factor is margin.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

APRIL 24, 2023

Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity. If you say to somebody “would you like dessert with your order?” And you’re getting them for free!).

Catering 493

Catering Website Management Point of Sale Travel 493

ChowNow

MARCH 20, 2025

Keeping menus updated across various online ordering systems and third-party delivery apps can feel like a never-ending game of catch-up. Manually updating menus across multiple online ordering channels is tedious, time-consuming, and prone to mistakes. What is Menu Management Software?

Menu 195

Menu Management Management Online Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

FEBRUARY 27, 2023

Different restaurant models achieve a break-even or profitability point at varying times. Increase Restaurant Sales The best way to increase a restaurant’s cash flow is to increase sales. Careful forecasting can help improve order accuracy and reduce waste. Use creativity to market a restaurant on a limited budget.

Cash Management 474

Cash Management Point of Sale Inventory Email Marketing 474

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Set the Bar. Stay Connected.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

DECEMBER 20, 2021

Creating a contactless ordering experience for guests at your restaurant is important in order for your business to stay competitive and profitable. Creating a contactless ordering experience for guests at your restaurant is important in order for your business to stay competitive and profitable.

Mobile Ordering 568

Mobile Ordering Online Ordering Customer Experience Consumer Goods 568

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. How will the drive-thru change in the coming years? What does that mean?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

DECEMBER 21, 2021

While the restaurant industry has experienced major supply chain and labor issues throughout the pandemic, it is now reaching a tipping point. Inflation on both wages and commodities are putting major margin pressure on brands. To position themselves for sustainable growth, restaurants must respond quickly.

Supplies 491

Supplies Point of Sale Back of House Customer Experience 491

Modern Restaurant Management

DECEMBER 20, 2023

As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Here are some of their insights.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JUNE 10, 2021

The choices restaurants make today on how to invest in marketing and leverage various food sales channels will have profound impacts for years to come. An emerging metric of success in the restaurant analyst community will be surrounding “percent direct digital” sales.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

7 Shifts

JUNE 4, 2021

Break-even point. Sales per labor hour. Ideal menu price. Your CoGSs is an essential number to have when determining your menu prices, inventory and impacts your net profit margin. You can now determine what percentage this is off your overall sales to get a picture of your restaurant's financial health.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

DECEMBER 6, 2022

The Consumer Price Index for September shows an 8.5 But a recent Deliverect global survey of 7,000 consumers shows more people today are purchasing up to three takeout or delivery orders per week than they were before the recent increase in cost of living.  percent in the second quarter of 2022.  Today in the U.S.,

Back of House 473

Back of House Customer Experience Point of Sale Consumer Goods 473

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Sales teams and marketers are deploying sales and marketing technology to automate the customers' journey and accelerate conversions. Improving customer service.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

7 Shifts

AUGUST 2, 2024

This includes tolls with payroll management features, sales and expense tracking, budget forecasting, and report generation, to name a few. This number is essential because it helps you determine the price of your food and beverages. It involves tracking massive amounts of real data and industry benchmarks. Sounds complicated?

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449