Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. The day of the women’s singles finals on September 7th, tennis racket orders spiked 116 percent as consumers tapped into their inner athlete.

2025 451

2025 Beverage Fine Dining Guest Recovery 451

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Up the restaurant’s hygiene and cleanliness standards: fully sanitize tables, menus and chairs after each reservation.

Front of House 501

Front of House Back of House Restaurant Law Food Safety 501

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable.

Consumer Goods 540

Consumer Goods Food Safety Hiring Customer Service 540

Modern Restaurant Management

FEBRUARY 17, 2025

Hoteliers and restaurant operators are increasingly demanding POS systems that seamlessly connect with CRM, loyalty programs, reservation systems, inventory management, and payroll. They appreciate restaurants that use AI and data analytics to anticipate their needs, remember their preferences, and offer seamless ordering processes.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 509

Technology Front of House Back of House Point of Sale 509

Modern Restaurant Management

MAY 7, 2020

Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

Food Safety 482

Food Safety Mobile Ordering Front of House Seating 482

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. How should they be turning to AI?

Loyalty Program 475

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 475

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 473

Online Ordering Point of Sale Management Management 473

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 532

Management Management Customer Experience Reservations 532

Modern Restaurant Management

JUNE 11, 2020

” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. Make it feel natural.

Customer Experience 517

Customer Experience Dine-in Food Safety Kitchen Safety 517

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 476

Customer Service Customer Experience Online Ordering Hospitality 476

ChowNow

MARCH 7, 2025

With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Leave us a review on Google!

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Contactless ordering and payment available. Implement an Online Reservation System.

Design 522

Design Online Ordering Mobile Ordering Reservations 522

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. restaurant operators think the availability of seating on a sidewalk, parking lot, or street will become more common within their segment this year.

2022 520

2022 2030 Food Supply Recruiting 520

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 476

Management Management Seasonal Menu Customer Experience 476

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. While it may seem like restaurants can survive and return to normal with band-aid solutions like masks and distanced seating, this is not the case.

Technology 451

Technology Consumer Goods Customer Experience Seating 451

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JULY 22, 2021

Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. Online Ordering Will Continue to Thrive. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens 522

Allergens Online Ordering Fast Casual Food Safety 522

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 466

Customer Service Reservations Specials Training 466

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 510

Online Ordering Customer Service Fast Casual Recycling 510

7 Shifts

OCTOBER 1, 2024

Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service. Additionally, digital menus accessible via QR codes provide an interactive way for customers to explore menu options and customize their orders. “That saves me a lot of time.”

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

MAY 19, 2020

Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance?

Guest Recovery 476

Guest Recovery Kitchen Safety Food Safety Email Marketing 476

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc. This is a trend that is sure to remain even after the pandemic is finally behind us.

Marketing 510

Marketing Social Media Mobile Ordering Website Management 510

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture.

Loyalty Program 492

Loyalty Program Customer Service Customer Experience Insurance 492

Modern Restaurant Management

JUNE 5, 2020

With decreased traffic and high demand from consumers who have been under restrictive stay at home orders, it is the perfect time for local governments to get creative in assisting local businesses and revitalizing their communities.

Outdoor 422

Outdoor Seating Government Employee Relations 422

The Rail

NOVEMBER 22, 2024

While this becomes harder to maintain as businesses expand, there are plenty of things you might look to do, from remembering the names or orders of regular patrons, to providing unique recommendations depending on the diners’ preferences.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. and the surrounding region. . and the surrounding region.

Kitchen Safety 516

Kitchen Safety Loyalty Program Delivery Customer Service 516

Culinary Cues

MAY 19, 2022

This was “order/fire” time. Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. By 6:15 the crew had pushed through about 40 orders with relative ease. Ordering: 2 halibut, 3 salmon – medium, 1 filet – well (crap).

Seating 437

Seating Dine-in Seasonal Menu Leadership 437

7 Shifts

MARCH 18, 2021

In order to support the restaurant industry through uncharted waters, our team at 7shifts has worked together to derive important labor trends and insights from our network of restaurant pros. Breweries and Taprooms were close to pre-pandemic levels by the end of summer—dude to to-go cans and outdoor seating.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

SEPTEMBER 2, 2020

Create an outdoor service station and contactless menus, ordering and payments available. Set seating times. Handling this well means you inform guests ahead of time that in order to accommodate as many diners as reasonably possible (and given the situation), please limit your time to 90 minutes. Contactless payment.

Outdoor 510

Outdoor Fine Dining Dine-in FOH 510

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. When the order is placed the cooking is almost instantaneous. . When an order comes in it is immediately cooked, plated, and slid into the pass. The list goes on and on.

Back of House 520

Back of House Dine-in Restaurant Law Ordering 520

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. For instance, knowing a regular customer's favorite dish or seating preference can transform a routine meal into a customized experience.

Operations 474

Operations Front of House Customer Service Customer Experience 474

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352