Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. Checking In Without Intrusion Follow up with guests at the right momentssoon after food is served and again during the meal. Provide digital menus or physical copies that are clear and well-designed.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

JUNE 11, 2020

” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. Make it feel natural.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. A future forward restaurant model will be characterized by contactless delivery, curbside pick-up, and outdoor seating and will be more able to respond to heightened anxieties about business hygienic practices.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Modern Restaurant Management

JULY 11, 2023

Today, nearly 60 percent of adults expect to use their phones to access key restaurant features, including ordering food. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. When you implement QR code ordering at your restaurant, here’s how you and your customers benefit.

Customer Experience 316

Customer Experience Ordering Customer Service Online Ordering 316

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. His other advice: To avoid touching other people, implement a tablet ordering system.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JUNE 19, 2020

New design solutions we’re considering include temporary enclosures around existing seating groups, devising clever touchless delivery systems inside existing and new restaurants, rethinking the curbside pickup landscape for our mixed-use projects as a starting point. Changes to Corporate Dining Venues.

Front of House 386

Front of House Back of House Seating Design 386

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

OCTOBER 4, 2022

Not only do businesses rely on an automated Point of Sale to handle a customer’s transaction–both fulfillment and payment– it is often preceded by customers interacting with digital signage, interactive apps, self-serve kiosks, and more. We’re now used to self-serve at restaurants everywhere.

Point of Sale 505

Point of Sale Mobile Ordering Cash Management Customer Experience 505

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. Ellen Linardi.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

AUGUST 10, 2020

As customers engage with your product offerings and decide to order, single use printed menus or QR codes can be great ways to minimize the spread of germs. Touchless systems such as internal kiosk ordering stations and credit card machines installed with antimicrobial film can also put customers’ minds at ease.

Communication 493

Communication Kitchen Safety Food Safety Front of House 493

Culinary Cues

DECEMBER 8, 2022

Hours and hours of work went into planning menus, making sure that the best ingredients are ordered and in-house, scheduling staff, testing recipes and teaching others how to execute them, confirming that the right China plates are in place, and most importantly – the timing of every minute is thought thru. By 8:15 the dining room was full.

Front of House 449

Front of House Back of House Seating Food Truck 449

Modern Restaurant Management

OCTOBER 28, 2020

The floor plan of a seating area should not only make it easy for employees and patrons to observe social distancing guidelines, but the foot traffic flow should also make sense. Move tables away from high-traffic areas, such as bathrooms and service stations, in order to minimize contact. — to reduce touchpoints.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? Some fun ideas to play with can include pre-ordered meals for a movie night at home, An Evening in Rome that features a pasta dish, or baked hams for the holidays.

Seasonal Menu 493

Seasonal Menu Outdoor Customer Service Catering 493

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. This should include all tables available for seating customers.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. restaurant operators think the availability of seating on a sidewalk, parking lot, or street will become more common within their segment this year.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. While it may seem like restaurants can survive and return to normal with band-aid solutions like masks and distanced seating, this is not the case.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. Order-Only Automats: Pros and Cons. A real old-school vending machine.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

MAY 7, 2020

. “I’ve been telling friends that after three months of social-distancing,“ said Robert Passikoff, president of Brand Keys, “The first thing I want is to sit at a restaurant table and have someone serve me a turkey club and fries.” Bar seating will be removed and reconfigured to allow six feet between bar stools.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

JANUARY 6, 2022

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Experts say that the trend of ordering food for delivery is here to stay: 49.4

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

OCTOBER 1, 2024

‘Stay out of the weeds’ or serve more patrons? With KDS screens, staff can monitor orders from almost any location on the premises, which can enhance efficiency and help the bar or lounge serve more customers. A KDS can enable operators to serve more patrons effectively by keeping staff out of the weeds.

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

MARCH 31, 2021

The pandemic has required many facilities in the service industry to pare down the number of guests they can serve in public spaces simultaneously — but that doesn’t mean they must forfeit on establishing personal connections. The Human Touch.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

7 Shifts

JULY 16, 2021

Do they serve just coffee or small foods as well? Do they have indoor seating or are they takeout-only? These elements include the following: Number of guests you expect to serve in a day. Seating capacity. Coffee shop with seating: $80,000 to $300,000. But, don't limit your research to just that! Liquor License.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

SEPTEMBER 1, 2020

Most operators, by now, should have a technology system — and plan — in place for managing curbside pickup/takeout orders, and if you don’t, take some time to develop a plan. In many cases, operators have pared down their menus in order to cut back on costs while still serving their guest favorites.

Supplies 492

Supplies Seasonal Menu Back of House Delivery 492

Modern Restaurant Management

JANUARY 26, 2021

Here are five ways in which Buffalo Wings & Rings is adapting to meet the challenges of this extraordinary situation and better serve our customers. Lastly, the dispensers are easy to clean so we remove the top-most napkin and wipe them down after each seating for boosted hygiene. A Clean Slate. Keeping Calm and Carrying On.

Kitchen Safety 508

Kitchen Safety Food Safety Dine-in Delivery 508

Focus POS

AUGUST 19, 2020

Right now, restaurants are relying heavily on outdoor patio seating for a large part of their dine-in revenue. If you have the available space, patio seating is a great way to boost your sales and keep customers safe during the pandemic. However, it’s essential that restauranteurs get their outdoor seating right: .

Seating 174

Seating Outdoor Restaurant Law POS 174

Modern Restaurant Management

DECEMBER 17, 2020

Heading into the winter months, restaurants will be challenged even further as the revenue streams that have been keeping them afloat during the summer and fall such as outdoor dining and patio seating will see fewer customers with inclement weather and colder temperatures.

Back of House 539

Back of House Outdoor Healthcare Government 539

7 Shifts

OCTOBER 22, 2024

Your posts can serve as mini-ads for your restaurant, and they appear when customers search for your business. Keep the design simple, use high-quality images of your food, and include strong calls to action (like “Book a Table” or “Order Now”). It's an active marketing tool.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like California’s Squeeze-In , have adopted Yelp Kiosk for a self-serve waitlist feature for customers, allowing walk-in customers to add themselves to the digital waitlist, view live wait times and receive “table ready” notifications.” Redefining the Role of the Manager.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene. Employees should frequently clean and disinfect all high-touch surfaces such as: Tables and seating areas in dining rooms and lobbies.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

APRIL 22, 2022

However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices. Text to order is already popular as a replacement for downloading apps, especially as customers can save their repeat purchases.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. However, this is a time of year where your competitors will take some time off and you will reap the benefits by staying in front of the media and serving as a thought leader on trending topic ideas and other news content.

Social Media 539

Social Media Consumer Goods Online Ordering Leadership 539

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service. A well-designed menu is crucial for a smooth dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JULY 30, 2021

Understand the Customer Journey Across New Ordering Platforms. The explosive growth of existing third-party food delivery services like GrubHub, Uber Eats and DoorDash and the proliferation of new food delivery services has allowed consumers to easily order from their favorite establishments.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493