Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. People coming out of isolation in droves, looking to reestablish freedom of movement in their communities. ” An (ROI) Argument for Expanding Outdoor Seating.

Outdoor 554

Outdoor Seating Customer Service Small Business 554

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JUNE 11, 2020

And even with stricter guidelines in place, will customers actually risk dining out in public spaces? ” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. The answer lies in limiting capacity.

Customer Experience 517

Customer Experience Dine-in Food Safety Kitchen Safety 517

ChowNow

FEBRUARY 13, 2025

Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. Are labor costs too high? Do you lose money due to food waste? Too many missed reservations?

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

OCTOBER 28, 2020

From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Layout has always been an important part of any restaurant, but now it’s taking on new meaning. Design Your Floor Plan with Social Distancing in Mind.

Outdoor 532

Outdoor Food Safety Social Media Food Truck 532

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. His other advice: To avoid touching other people, implement a tablet ordering system.

Front of House 501

Front of House Back of House Restaurant Law Food Safety 501

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. As restaurant owners in Florida, patio seating can be seen as a less than desired component to our space specifically in the spring and summer months. With the current climate of the U.S.,

Design 540

Design 2021 Outdoor Brewery 540

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 516

Kitchen Safety Loyalty Program Delivery Customer Service 516

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. After placing themselves on a virtual waitlist at their apartment, they drive over knowing the host will seat them upon arrival.

Food Safety 482

Food Safety Mobile Ordering Front of House Seating 482

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JULY 22, 2021

First of all, with so many people still working from home and taking regular video calls instead of meetings, breakfast and lunch demand has significantly dropped. Diners finally realized how much they can actually save by not eating out. Online Ordering Will Continue to Thrive. Make the Most Out of Data.

Allergens 522

Allergens Online Ordering Fast Casual Food Safety 522

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular.

Consumer Goods 540

Consumer Goods Food Safety Hiring Customer Service 540

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 476

Customer Service Customer Experience Online Ordering Hospitality 476

Modern Restaurant Management

JANUARY 25, 2021

Because of the COVID-19 pandemic, many restaurants have had to rethink their spaces in order to accommodate additional outdoor dining capacity. This adds a little instant peace-of-mind that a strong wind isn’t going to take down a new outdoor dining structure. By taking seating outdoors, germs are more easily dispersed.

Outdoor 532

Outdoor Technology Customer Experience Dine-in 532

Modern Restaurant Management

JUNE 5, 2020

With decreased traffic and high demand from consumers who have been under restrictive stay at home orders, it is the perfect time for local governments to get creative in assisting local businesses and revitalizing their communities.

Outdoor 422

Outdoor Seating Government Employee Relations 422

Modern Restaurant Management

JUNE 10, 2021

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. The battle over data flow and user engagement began playing out once third-party listings portals and aggregators grew in popularity.

Airlines 495

Airlines Consumer Goods Point of Sale Hotels 495

ChowNow

MARCH 27, 2025

One way to offset costs and give you more breathing room for pricing is by encouraging guests to place orders through direct website ordering. Effective restaurant menu pricing strategy takes into account customer expectations and market positioning to ensure both profitability and customer satisfaction. Are you faster?

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

SEPTEMBER 1, 2020

Most operators, by now, should have a technology system — and plan — in place for managing curbside pickup/takeout orders, and if you don’t, take some time to develop a plan. In many cases, operators have pared down their menus in order to cut back on costs while still serving their guest favorites.

Supplies 493

Supplies Seasonal Menu Back of House Delivery 493

Modern Restaurant Management

APRIL 22, 2022

However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices. Text to order is already popular as a replacement for downloading apps, especially as customers can save their repeat purchases.

Technology 494

Technology Mobile Ordering Customer Service Food Order 494

7 Shifts

JULY 16, 2021

Take it one step further by diving into their lifestyle habits and spending patterns. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Do they have indoor seating or are they takeout-only? Seating capacity. Don't stop there! Traffic times.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

FEBRUARY 16, 2021

Consumers also reported “ordering in” more in general with 63 percent of Americans ordering food delivery at least once a week and 21 percent doing so three or more times, according to a 2020 LendingTree survey. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5

Food Safety 559

Food Safety Recycling Restaurant Law Front of House 559

Modern Restaurant Management

OCTOBER 1, 2024

Here are four “tough calls” that tech can turn into easy decisions: I’ll take both. ‘Stay out of the weeds’ or serve more patrons? “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

Bar 451

Bar Operations Back of House Front of House 451

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? Some fun ideas to play with can include pre-ordered meals for a movie night at home, An Evening in Rome that features a pasta dish, or baked hams for the holidays.

Seasonal Menu 495

Seasonal Menu Outdoor Customer Service Catering 495

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Many sidewalks slant out toward the street. Create an outdoor service station and contactless menus, ordering and payments available. Set seating times.

Outdoor 510

Outdoor Fine Dining Dine-in FOH 510

Modern Restaurant Management

JANUARY 26, 2021

Whether it’s offering dining in, takeout or delivery, businesses are committed to keeping their employees safe and helping a cautious public feel more confident about eating out again. We’ll Take Those Menus for You. At Buffalo Wings & Rings, the health and safety of our guests and staff is our number one priority.

Kitchen Safety 510

Kitchen Safety Food Safety Dine-in Delivery 510

ChowNow

MARCH 7, 2025

With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Leave us a review on Google!

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations. Service counter. Drink dispenser. All handles (including door, cooler, and kitchen appliances).

Kitchen Safety 532

Kitchen Safety Customer Service Customer Experience Dine-in 532

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. While it may seem like restaurants can survive and return to normal with band-aid solutions like masks and distanced seating, this is not the case.

Technology 451

Technology Consumer Goods Customer Experience Seating 451

Modern Restaurant Management

JULY 1, 2020

With restaurants reopening their patios and doors with limited menus and seats, now is the perfect time to make sure your menu is designed for margin, profitability and strong sales. When is the last time you costed out your recipes? To do this, ask yourself honestly: When is the last time you costed out your recipes?

Menu 495

Menu Food Supply Food Order Supplies 495

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server.

Dietary Restrictions 495

Dietary Restrictions Customer Experience Dine-in Technology 495

Modern Restaurant Management

FEBRUARY 5, 2021

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. This includes: Self check-in, table alert, and self-seating to expedite the entry process. Guests can contact Eureka!

Mobile Ordering 479

Mobile Ordering Online Ordering Airlines Customer Service 479

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 473

Online Ordering Point of Sale Management Management 473

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. PR efforts are an excellent way to take advantage of the increase in online sales. Establishing yourself as a recognized brand takes time. Be sure to offer valuable content that is trending.

Social Media 540

Social Media Consumer Goods Online Ordering Leadership 540

Modern Restaurant Management

JULY 21, 2020

However, it’s equally important to also take a long-term strategic approach to the Coronavirus. With reduced seating mandate, excellent take-out options can make all the difference to the continued success of the restaurant. As restaurants begin reopening, there are pressing and immediate concerns.

Kitchen Safety 467

Kitchen Safety Food Safety Front of House Technology 467

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Restaurant groups that figure out how to find, compensate, motivate, and keep the very best people on staff will continue to disrupt the rest of their culinary competitors.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? When was the last time you placed an order in a restaurant app for curbside pick-up?

Loyalty Program 475

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 475