Modern Restaurant Management

NOVEMBER 27, 2024

. "Charcuterie boards and other finger foods are important to have on your menu to capture orders from workplaces planning holiday happy hours rather than full meals. " Buffets and self-serve food are on the menu: 66 percent of organizers say they’re having buffets, instead of: Heavy appetizers – 34 percent Stations (e.g.

Seasonal Menu 493

Seasonal Menu Magazine Food Order Events 493

Modern Restaurant Management

OCTOBER 13, 2024

In quick-serve restaurants, there has also been a marked uptick in digital kiosk usage. Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

MARCH 26, 2025

. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.

Marketing 471

Marketing Email Marketing Loyalty Program Mobile Ordering 471

Modern Restaurant Management

DECEMBER 23, 2024

Self-serve kiosks, QR-code menus, and personalized ordering systems will continue to redefine how patrons interact with venues. Establishments that invest in creating experiences—rather than just serving meals or drinks—will set themselves apart in a crowded market.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home. This speeds up order processing and streamlines operations.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

DECEMBER 31, 2024

Transformative Techniques Bartenders are experimenting with the foundations of a cocktail by using techniques like sous vide for prep and serving, forced carbonation for effervescence and clarified citrus to augment beverages before they even reach the mixing stage. 53 cent order on one single banana. Yes, you read that right!

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

NOVEMBER 11, 2024

Tap a few buttons, and your order is sent to the kitchen, where robots are preparing dishes with precision, ensuring perfect consistency every time. Think about the touch-screen ordering systems at fast-food chains, or the self-serve kiosks at McDonald's. You take your seat at a table embedded with a touchscreen menu.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average price of wings increased 18 percent, likely due to demand and larger orders. Toast analyzed data from restaurants on Sunday, Feb.

2024 309

2024 Food Order Delivery Sports 309

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. Understanding who you serve can help you make strategic decisions that attract the right customers and keep them coming back. Family Status: Are you serving couples, solo diners, or parents with children?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

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2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

AUGUST 4, 2023

Including a link to your restaurant’s app or website and allowing viewers to reserve a table or even order delivery or takeout right away can help you get direct ROI from your video. Closing the gap between inspiring them to make a purchase and giving the tools to follow through with it helps you achieve more reliable conversions.

Serving 419

Serving Social Media Events Entertainment 419

The Restaurant Group

MARCH 23, 2025

Ever noticed how ordering your favorite meal has become as easy as pie? That’s the magic of online food ordering systems. They’ve not only spiced up our dining experiences but also served up a platter of benefits for restaurants. The benefits of online food ordering system go beyond convenience.

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

EATER

MARCH 11, 2025

So I isolated myself at home, using Instacart for the first time to order vegetables and Gatorade. We ordered by QR code as deliveristas filed through for their orders. The pop up a temporary location where a chef or vendor serves food became a mainstay of dining during the early days of the pandemic.

Food Supply 226

Food Supply Outdoor Food Order Food Safety 226

Modern Restaurant Management

MARCH 21, 2025

Every order placed at a kiosk generates valuable data, allowing restaurants to better understand customer preferences, forecast demand, and optimize menu offerings. Digital ordering systems free up staff to engage with guests rather than being tied to a register. The benefits expand beyond labor and into customer data and efficiency.

Technology 221

Technology Front of House Customer Service Back of House 221

EATER

NOVEMBER 15, 2024

. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. By 2021, it had expanded to serve the entire town.

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2024 Food 2023 2025 300

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. Enter digital tableside ordering. For fast-casual or QSR brands, digital tableside ordering is equally beneficial.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

EATER

MARCH 12, 2025

Theyd been serving hot dogs, fried chicken sandwiches, and other Southern-inflected bar foods for 15 years. Its served on branded Miller High Life trays, with hot dogs fanned out like a starburst. What began as an easy way to breathe new life into the haunt has become a popular order. in Portland, Maine is a strategic addition.

Social Media 300

Social Media Sports Bar Employee Relations 300

ChowNow

JANUARY 27, 2025

Among these heroes are restaurantscommunity cornerstones that not only serve as gathering spaces in normal times but also become lifelines during crises. Cafecita also used their social media platforms to encourage customers to donate to 10 different restaurants serving community meals. Cant make it out?

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

JANUARY 24, 2022

They’re demanding increased levels of immediacy, having grown accustomed to ordering and paying — even ordering ahead — with a few taps of a smartphone. Meanwhile, diners can scan a QR code to easily view and order from your menu, as well as alter and route items to the correct kitchen location in real time.

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

JULY 12, 2022

Offer Easy Online Ordering. Consumer behaviors are changing rapidly, but there’s one thing you can count on: online ordering. It’s important to note that not all online ordering platforms are created equal. Serve more guests than usual with tech options. And that’s not different during Restaurant Week.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

APRIL 9, 2024

While consumers might seek culinary experiences they can’t have at home, they have vastly different expectations for how they engage – whether via phone, app ordering, third-party take-out, or dining in, they want the same seamless interactions they’ve come to expect in all areas of their lives. ” It gets better.

2024 508

2024 Mobile Ordering Front of House Fast Casual 508

EATER

FEBRUARY 27, 2025

If you respond yes to the friendly cashier, youre asked to provide a code or other signifier, like your name, to help the worker identify your order. At this point, seemingly every major chain including Chick-fil-A, Taco Bell, Wendys, Chipotle, Burger King, Dunkin, Starbucks, and Subway wants you to order from its app.

Mobile Ordering 212

Mobile Ordering Loyalty Program Food Food Order 212

EATER

OCTOBER 21, 2024

One serving costs between $2 and almost $4, and the minimum order is four boxes with eight servings each. Each serving is packaged in a capsule that’s slightly larger than a Nespresso pod. Best instant coffee blends Coffee blends are made from an assortment of different coffees in order to have a particular taste profile.

Back of House 296

Back of House SEO Uniforms 2016 296

Modern Restaurant Management

OCTOBER 27, 2022

Enabling Flexible Ordering. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. These locations only accept orders through mobile ordering or digital kiosks. These flexible methods of ordering emphasize speed and convenience to serve guests quickly.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

MARCH 18, 2025

Technology plays a key role in this, as smartphones serve as an endless stream of information, entertainment and social connection. One example of this is Starbucks' mobile app, which allows customers to order and pay seamlessly from their phones, bypassing long lines and creating a more convenient, efficient experience.

2025 322

2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

SEPTEMBER 26, 2022

Technology has been a great help during these testing times and, in particular, more and more restaurateurs have been turning to conversational voice AI ordering systems to help them meet —and increase— their orders with the resources they have available. Maximize Sales and Take More Orders.

Customer Experience 539

Customer Experience Food Order Small Business Ordering 539

Culinary Cues

JANUARY 13, 2025

The chef may have developed the dish and given it that first charge of life, but that work of art on the plate was the collective effort of great purchasing, solid prep work during the day, and accomplished line cooks who are able to consistently prepare and present superb food while juggling multiple orders at once.

Coaching 382

Coaching Sports Presentation Seasonal Menu 382

Modern Restaurant Management

MARCH 28, 2022

What trends can be adopted to better serve guest preferences? The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. What changes that may have seemed temporary should be made permanent?

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. Order-Only Automats: Pros and Cons. A real old-school vending machine.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. Ellen Linardi.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

SEPTEMBER 28, 2023

From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. Online Ordering Systems and Delivery Apps It’s believed that the global online food delivery market is estimated to be $130.2 billion and is expected to grow to $223.7 billion by 2027.

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

MARCH 3, 2025

For regulars, make a point to remember names, orders, and preferences. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression. Analyzing order patterns helps with menu engineering, highlighting high-margin items and streamlining costs.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JANUARY 24, 2024

Reviews spotlight areas for improvement and ways to serve future customers better. Serve Up a Personalized Customer Experience The more you personalize your customer experience, the happier your customers. Up the personalization ante by providing QR code ordering. Another option for personalization?

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493