Modern Restaurant Management

OCTOBER 16, 2024

For example, an app might offer 15% off your first order. When done on a large scale, this wastes the platform’s marketing budget and eventually leads them to cut down on promotions, slowing order volumes for restaurants. A big one is promotion abuse. Promotion abuse can take other forms as well.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

MARCH 11, 2025

While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. The honeygrow model is built for contactless ordering and delivery.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 327

Sustainability Sourcing Consumer Goods Seasonal Menu 327

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

JANUARY 21, 2025

Utilize suggestive selling techniques and promote these items through specials and online ordering platforms. What are the best ways to ensure food safety when sourcing eggs? Menu Engineering Feature Stable Ingredients : Highlight dishes with ingredients less susceptible to price swings.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

DECEMBER 23, 2024

Self-serve kiosks, QR-code menus, and personalized ordering systems will continue to redefine how patrons interact with venues. In 2025, expect to see more restaurants and bars adopting eco-friendly practices, such as reducing food waste, sourcing locally, and using energy-efficient equipment.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

APRIL 8, 2025

Operators should explore local sourcing, seasonal ingredients, or alternative recipes that reduce reliance on high-cost imports—think savory breakfast bowls instead of traditional egg dishes, or globally inspired flavors using domestic produce.” ” The survey found that consumers are feeling optimistic about the future. .”

2025 282

2025 Fast Casual Consumer Goods Seasonal Menu 282

EATER

MARCH 27, 2025

The goal was to not only to trace current dining expectations and desires fueled by both current economic uncertainties and also the inundation of sources for restaurant recommendations and reviews but also how younger diners might be shaping the industry in the future. The majority of diners do agree on one thing: checking prices.

Social Media 271

Social Media Fine Dining Online Ordering Dine-in 271

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

DECEMBER 31, 2024

The day of the women’s singles finals on September 7th, tennis racket orders spiked 116 percent as consumers tapped into their inner athlete. It drove a noticeable spike in orders for cucumbers (177 percent), rice vinegar (180 percent), and sesame seeds (100 percent) on August 8th, following the recipe’s breakout moment.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 5, 2025

Signs that it’s time to scale include: Struggling to keep up with orders, leading to delayed fulfillment or product shortages. Increased interest from wholesale buyers or retailers requesting larger orders. Recognizing When It’s Time to Scale Many food businesses reach a point where demand exceeds production capacity.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

MAY 13, 2024

To stay in the know, 46 percent of today’s diners want the ability to view their loyalty point balance, 48 percent want to place a delivery request and 56 percent want to track their order from their mobile device. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

EATER

NOVEMBER 15, 2024

. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How does Wonder work? Wonder hasn’t always worked this way, however.

Food 297

Food 2024 2023 2025 297

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

EATER

MARCH 27, 2025

According to the FDA , on any food label, the ingredients are listed in descending order of predominance by weight, with the ingredients used in the greatest amount first, followed by those in smaller amounts. The change in order suggests that they have had a change in the net weight between those different products.

Consumer Goods 353

Consumer Goods Food Supply 2019 Food Order 353

Modern Restaurant Management

MARCH 18, 2025

One example of this is Starbucks' mobile app, which allows customers to order and pay seamlessly from their phones, bypassing long lines and creating a more convenient, efficient experience. This "Amazon effect" has set high standards for fast, frictionless purchasing experiences.

2025 322

2025 Sustainability Social Media Customer Experience 322

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

OCTOBER 23, 2024

An all-inclusive waffle program model will also alleviate order and supply chain complexities for the operator, in addition to diverse product use. Forty percent have stated they are more likely to order waffles over any other breakfast menu item, according to the 2024 Technomic Breakfast study. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

DECEMBER 23, 2024

Smart owners will seize on this opportunity and use reviews as a powerful tool to fill their dining rooms and online ordering queues. First, overwhelmed by ads and overly polished social media content, customers now see reviews as a reliable and authentic source of truth.

2025 308

2025 SEO Social Media Front of House 308

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. If you dont have a website, that means over three-quarters of the people near your restaurantyour potential customerswill never come in or place an order because they have no way to find you when theyre looking for a place to eat.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. Special deals : Restaurants learn so much from a customer’s order.

Loyalty Program 503

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 503

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MARCH 28, 2024

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous.

Information 552

Information Allergens Food Supply Food 552

EATER

OCTOBER 15, 2024

Food waste from all sources is responsible for eight percent of global greenhouse gas emissions, and the U.S. But restaurants have other, less visible sources of waste that also contribute to climate change. She doesn’t have time to source alternatives, she said. Induction ovens are safer to use because there is no open flame.

Compost 290

Compost Food Equipment Waste 290

Modern Restaurant Management

MARCH 21, 2023

With the increased volume, assets like self-order kiosks and app-based delivery allow workers to focus their time and energy on fulfilling orders instead of interacting with certain customers or performing tedious tasks.

Technology 474

Technology Consumer Goods Supplies Waste 474

7 Shifts

NOVEMBER 25, 2024

Customers on average will order more menu items, resulting in a larger bill for the restaurant and a larger tip for the employee. With the slim margins, there is tremendous pressure to pour through each of your supplier’s catalogues in an attempt to alter your menu items to make sure you don’t order when prices are high.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

SEPTEMBER 24, 2021

Monitor Order Sources. It’s crucial that you know where every online order is originating from. This will allow you to know when adjustments need to be made, whether to your own ordering site or your third-party listings. Maintain a Similar Customer Experience. Use Your Own Drivers Whenever Possible.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

DECEMBER 30, 2021

Despite labor shortages, QR codes and digital ordering and payment relieve some of the burden by ensuring teams don’t have to be everywhere at once. Order Throttling. Order throttling allows restaurant chains to set a limit on the maximum dollar-amount of orders they can effectively fulfill within an allotted time frame.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

MAY 3, 2022

Data collected from receipts and other publicly available sources in a January report shows a clear takeaway for quick service restaurants (QSRs): percentage-based discounts are winning the food delivery space. With larger orders, “percent-off” offers can have a greater benefit for the customer.

Delivery 508

Delivery Loyalty Program Food Customer Service 508

Modern Restaurant Management

DECEMBER 5, 2022

Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency. Contactless payments have become the industry standard and the future of ordering and payment solutions for restaurants of all sizes.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

DECEMBER 28, 2021

Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. can reveal useful trends.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

MARCH 7, 2025

With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Leave us a review on Google!

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

ChowNow

MARCH 20, 2025

A single missteplike a delayed order or a system glitchcan throw off an entire shift. Whether theyre grabbing takeout, dining in, or ordering delivery, diners dont have patience for long waits or clunky systems. The easier it is for customers to place orders and receive their food, the smoother operations run. The result?

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

DECEMBER 8, 2022

Forecasting weekly ordering now becomes critical as you don’t want to run out of a well-performing holiday stout, or on the flipside, carry over a Christmas beer into 2023. Have a single source of truth for what’s in your cooler. Manage and Optimize Your Increased Holiday Inventory. Design Your Holiday Customer Experience.

Bar 471

Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

FEBRUARY 29, 2024

Today’s tech tools automate repetitive and time-consuming tasks, including order processing, inventory management, product reorders, and online customer service inquiries. When restaurants use tech tools to enhance food traceability and transparency across the supply chain, it helps ensure better quality from source to shelf.

Food Safety 489

Food Safety Kitchen Safety Audits Food Supply 489

Modern Restaurant Management

AUGUST 25, 2020

Additional care should be taken to ensure that the sources of outside air have proper clearances from other building exhaust sources such as grease or toilet exhaust. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531