Culinary Cues

APRIL 16, 2022

The flavor, aroma, texture, or presentation made you sit back in your chair, close your eyes, and wonder how anything could be this good. Remember how beautiful those well designed and executed plate presentations gave you pause, stopped your conversations, and insisted that you snap a picture for posterity.

Hotels 435

Hotels Presentation Reservations Social Media 435

Modern Restaurant Management

MARCH 13, 2020

"The desire for convenience has always been present, coupled with an equally strong desire for delicious food. Up the restaurant’s hygiene and cleanliness standards: fully sanitize tables, menus and chairs after each reservation. Utmost care and attention is required today."

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

SEPTEMBER 21, 2020

After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. A sudden crisis has a way of sucking us into the present moment. Restaurants wanted a one-stop shop to support their business.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . This is one way to promote perks and encourage future reservations. . Provide special rates, free upgrades, and other perks that help you clinch those reservations. Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

NOVEMBER 15, 2021

Many of these processes will remain even after the pandemic, presenting opportunities to deploy automation technologies to simplify front of house processes. Optimize Food Safety Protocols. Automation technologies can improve back of house operations as well.

Training 489

Training Front of House Food Safety Back of House 489

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. Presentation. ” doesn’t need to be reserved for dine-in only. Autonomous drone?

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. Discreetly branded disposable masks could also be worn by employees and presented to on-premise patrons who forget theirs.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Embracing automation while fostering a skilled and satisfied workforce presents a forward-looking approach to navigating the labor shortage.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. From improving reservations and service to prioritizing cleanliness and accessibility, you can create a truly exceptional dining experience for all your guests.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JULY 28, 2022

Online Table Reservation Systems. If you don’t offer delivery or pick-up, you can still collect customer data online through table reservation systems. That might be an indicator that it presents well, but no one actually likes it. Many ask for the name and email or phone number of the customer. POS System.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. then it has lost its ability to be special – to be necessary.

Travel 512

Travel Back of House Customer Service Small Business 512

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Culinary Cues

JUNE 29, 2024

The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. Present the menu but offer them the opportunity for a customized menu selection from the chef. Is it possible to set the stage for these reactions?

Dine-in 339

Dine-in Customer Experience Back of House Customer Service 339

The Rail

APRIL 6, 2025

Using surprising complementary components like house-made palate cleansers between meals, amuse-bouche sampling, or little farewell presents will help to build enduring good memories. Creating a user-friendly, mobile-optimized reservation system helps to lower friction points that could otherwise deter return business.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 30, 2020

From selling groceries, to prepping cook at home meal kits, to cocktails to-go, the hospitality industry has stepped up to the challenges presented by responding with creativity and resourcefulness. When do reservations spike? The pivoting we’ve seen across the industry throughout 2020 has been, in one word, impressive.

2021 563

2021 Marketing Food Safety Back of House 563

ChowNow

MARCH 14, 2025

Use checklists and quality control measures to maintain consistency in food presentation and service. Implement a reservation and waitlist system to balance walk-ins and reservations. Many restaurants rely on tools that handle online ordering, reservation management, scheduling, and even real-time inventory tracking.

Operations 195

Operations Management Management Front of House 195

ChowNow

JUNE 5, 2024

Follow Up Via Email or Text: For restaurants that collect customer emails through reservations or online ordering platforms, sending a follow-up email post-visit can be an effective way to request reviews. This presents a golden opportunity to showcase your restaurant’s personality and professionalism.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

Culinary Cues

AUGUST 31, 2024

In a restaurant, it is evident in the atmosphere of the operation, how well everything is maintained, the presentation of food on the plate, the aromas and flavors of the dining experience, the commitment of staff members, and the reputation of the operation in the community.

Customer Service 396

Customer Service Social Media Customer Experience Reference 396

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. The wonderfully diverse makeup of the restaurant workforce (49 percent of employees are minorities) presents unparalleled opportunities centered around food, especially with regard to menu development and team bonding.

Hospitality 472

Hospitality Front of House Leadership FOH 472

Modern Restaurant Management

DECEMBER 17, 2024

On the challenges sustainability presented in 2024, and how to balance sustainable sourcing and practices with cost concerns in the new year: Several key challenges arise when it comes to sourcing sustainable ingredients.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. Tom and everyone else knew that more than half of those reservations would be crammed into the 7:00 hour; so, there would be no room for mistakes and no patience for a lack of adequate mise en place.

Café 418

Café Front of House Point of Sale Back of House 418

EATER

JULY 1, 2024

Back in the present day, just after the Bear’s opening night, she’s intensely focused on the details of actually making the restaurant run, like hiring new staff and managing reservations. She sees him off to his new life as a chef in New York and offers him a little bit of cash to get started.

Management 278

Management Management White Paper Cash Management 278

Modern Restaurant Management

JULY 23, 2024

With expert systems AI present in the WFM platform, managers can automatically generate schedules that balance employees' needs and incorporate complex compliance parameters. Restaurants are already becoming more technologically forward, from interactive QR code menus to tap-to-order kiosks to reservation apps like OpenTable.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Culinary Cues

MARCH 15, 2021

When there are 100 reservations on the books – you don’t have the luxury of spending three hours to turn six-dozen potatoes. One thing that I hear constantly from chefs who are asked about their opinions of culinary school graduates is that young cooks do not understand “sense of urgency”. No matter what – you need to be ready!

Education 584

Education Food Supply Training Communication 584

Modern Restaurant Management

APRIL 1, 2020

The current situation with the COVID-19 pandemic is presenting challenges to all aspects of businesses, including your marketing and promotional plans. ” The current situation we are facing with the coronavirus presents marketing and promotional challenges now and in the near future.

Reservations 362

Reservations Restaurant Law Presentation Consumer Goods 362

Culinary Cues

APRIL 7, 2022

A new technique, a new way to measure, a different type of presentation, a different challenge in operations, a higher cost, product unavailability, more competition to keep us on our toes – it is never ending. Just when we think that we might be good at our jobs – something new stares us down.

Training 436

Training Social Media Presentation Café 436

Modern Restaurant Management

MARCH 20, 2024

Whether founders need funding for geographical expansion, marketing or operational enhancements, presenting a compelling case to potential investors is required. Scaling and Attracting Investors To effectively scale a multi-unit restaurant business in 2024, courting investors is often necessary.

2024 450

2024 Cash Management Food Sustainability 450

Modern Restaurant Management

SEPTEMBER 2, 2020

Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. This information should be communicated when the guest makes their reservation. Make it easy for your staff to service tables and consider the flow of area traffic in your dining area.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Culinary Cues

SEPTEMBER 29, 2022

It might begin like this: [] Is your website fresh, attractive, exciting, and informative. [] Is the website easy to navigate. [] Can guests make reservations online. [] If there are pictures of the restaurant and your food, are they professionally done and do they reflect the experience you are trying to create. [] If guests call for a reservation, (..)

Website Management 437

Website Management Reservations Seating Take-out 437

Modern Restaurant Management

SEPTEMBER 26, 2024

As one would expect, food presentation and description took Disney-esque theatrical form. Firstly, he started by mapping out their journey to understand the critical moments when going to a fine dining restaurant––the moments of truth.

Fine Dining 409

Fine Dining Customer Experience Customer Service Hospitality 409

Culinary Cues

AUGUST 7, 2021

If we see the challenge as something that has an answer if we take the time to really push our problem-solving skills, then a solution will eventually present itself. Menu item profit margins are typically low, making it difficult for restaurants to find the reserves to pay better wages – why? Why is this the case?

Social Media 474

Social Media Cash Management Blog Equipment 474

SpotOn

NOVEMBER 21, 2024

Make the reservation process easier While some people stay home for the holidays, others look for special experiences or want to go out for dinner in larger groups. When you have a reservation and waitlist platform , you can manage your unique experiences, reservations, and your waitlist all from just one place.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Modern Restaurant Management

FEBRUARY 2, 2024

With their ability to connect various facets of restaurant operations and provide real-time data and insights, networking solutions present a powerful tool for overcoming these challenges and setting a new standard for efficiency and customer service in the industry.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

JANUARY 6, 2020

Restaurants are presenting healthier and more sustainable menu items, incorporating CBD and are turning to eCommerce channels to expand their brand presence. Most popular holiday for reservations: Mother’s Day. Holiday with most last-minute reservations: Valentine’s Day. Top reasons for gift card giving: 1.

Mobile Ordering 348

Mobile Ordering Online Ordering 2019 Reservations 348

Culinary Cues

MAY 12, 2022

It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. These are the restaurants where dining is much, much more than just consuming food.

Pricing 423

Pricing Consumer Goods Training Small Business 423