Modern Restaurant Management

MARCH 28, 2022

What trends can be adopted to better serve guest preferences? Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

MARCH 11, 2025

Providing benefits like career development and on-the-job training is critical, especially as we continue our mission of serving thoughtful food that supports healthier, more sustainable living. With rising costs and increased competition, simply serving great food isn’t enough—you need to create a brand that resonates.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

Hiring 520

Hiring Front of House Recruiting Back of House 520

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. This cuts wait times and diners can get their food that much quicker.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Culinary Cues

FEBRUARY 5, 2025

Chefs and restaurateurs invested in recruiting students at regional culinary colleges for internship and permanent positions after graduation, but those schools are struggling to find students to enroll whats going on? These are the places where everybody knows your name and relishes the opportunity to serve you and make your day.

Fine Dining 241

Fine Dining Food Supply Customer Service Recruiting 241

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students. .

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

AUGUST 15, 2024

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. For example, a worker who usually serves 15 guests an hour could attend five more after training. The restaurant industry has the highest employee turnover rates, with an average of 6.1

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Seventy-five percent of operators said they plan to devote more resources to recruiting and retaining employees.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

MAY 31, 2024

Artificial Intelligence (AI) has transformed the recruitment process, offering a new level of efficiency and automation. The former outlines the technical responsibilities and qualifications required, while the latter serves as the restaurant's invitation to potential candidates.

Hiring 309

Hiring Recruiting Innovation Technology 309

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. With artificial intelligence surfacing just-in-time learning resources exactly when they need it, team members can quickly learn how to solve a specific problem and return to serving the guest.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. From an HR standpoint, what are key reasons for high turnover at Quick Serve Restaurants (QSRs)?

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

DECEMBER 30, 2022

Front-of-house staff can be hard to recruit, are less tenured, and have high turnover. Between supply chain issues, staffing challenges and increasing operation costs, restaurants have had to re-examine roles and responsibilities for employees and lean into technology to increase operational efficiency. Automating the Front of House.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

FEBRUARY 13, 2023

After graduating from the University of Washington and starting a career in headhunting in Los Angeles, we decided to act on our entrepreneurial spirit and start our own recruiting firm. Uncompromising quality is key, as are the methods of our suppliers when catching the fish we serve. Where are you investing your capital?

Recruiting 449

Recruiting Compost Sustainability Consumer Goods 449

Modern Restaurant Management

DECEMBER 14, 2021

In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Ghost kitchens—restaurants that exclusively serve meals via takeout and delivery—became an alternative business model for restaurants that had to shut down dine-in options during the pandemic.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

FEBRUARY 3, 2022

The report also identified five emerging trends that can serve as a roadmap for operators in the year ahead. The Recruitment and Retention Dilemma : The pandemic significantly exacerbated the existing labor shortage and restaurateurs are still grappling with how to navigate a smaller labor pool.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. With the right technology tools in place, their expectations can be met.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Many restaurant groups have improved their employee assistance programs in response. No surprises.

2024 294

2024 Insurance Recruiting Restaurant Law 294

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Infrastructure investments position your restaurant to maintain operations consistently while serving additional consumers. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. The use of technology is needed to serve diners better, give them peace of mind, and let them enjoy their meals. Staff Management. Kitchen Operations.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

FEBRUARY 15, 2022

For example, it is not uncommon for cashiers to also serve as expediters, manage drive-through guests, and fulfill drink and food orders. Often cashier team members at fast-casual or QSR restaurants are expected to manage multiple jobs and side tasks to keep the entire restaurant running smoothly.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Leveraging a CRM report helps managers or owners learn more about the people they serve. Overview: Reporting in the Restaurant Industry.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

SEPTEMBER 30, 2024

On the other hand, by using AI solutions for data-heavy or repeatable tasks, staff are freed up to better serve the needs of patrons. This will also help recruit and retain workers while simultaneously overcoming a labor gap, a challenge the industry has had trouble with amid a fluctuating economic environment.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

JULY 30, 2021

To ensure that restaurateurs are envisioning their target consumer accurately, they can recruit their own restaurant patrons to participate in their qualitative research by offering a generous incentive.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Can I get you your regular sundae served up your way?” Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

NOVEMBER 6, 2023

With highly accurate demand forecasts, restaurants can create optimized labor plans, budgets, and schedules, freeing up managers to spend more time training employees — and serving customers. #2: By current trends , EWA is the modern standard for hourly workers and is therefore critical to any seasonal recruitment strategy.

Management 504

Management Management Hiring Customer Experience 504

Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. Having worked a serving shift, I know firsthand that interpersonal skills are non-negotiable in carrying out good customer service, just as being scrappy is key to succeeding in the kitchen. There’s an art to interviewing hourly workers.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

SEPTEMBER 12, 2024

While there’s no single recipe for recruitment and retention success, many restaurateurs are leveraging a proven approach: loyalty programs. Every daily glance at the product – located in a prominent spot in the home – serves as a subtle reminder of your establishment.

Loyalty Program 447

Loyalty Program Merchandise Customer Service Customer Experience 447

Modern Restaurant Management

JULY 6, 2021

When I Work serves tens of thousands of restaurants; here are some of our best tips on how putting employees’ needs first in your scheduling strategy can help retain and attract employees during this crucial hiring time and beyond. While it might be tough to recruit and retain quality employees right now, it is not impossible.

Restaurant Law 450

Restaurant Law Small Business Mobile Ordering Recruiting 450

Modern Restaurant Management

DECEMBER 14, 2021

As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. It has affected restaurant operators on both ends as they are challenged with retaining and recruiting staff and serving customers with limited resources.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

The Rail

MARCH 14, 2025

But its so much more than appearing authentic; hiring internationally allows you to fully respect the culture's cuisine and can, in turn, provide some helpful insights on dishes, how to serve and delivering a true representation of their culture. This is completely dependent on the type of restaurant you have.

Restaurant Law 130

Restaurant Law Hiring Customer Experience License 130

EATER

MARCH 3, 2022

Founded in 1980, Herbalife employed the classic MLM model by signing up “independent distributors” who have two responsibilities: to sell the company’s protein powders and nutritional supplements, and to recruit others to become Herbalife distributors. I didn’t like that guilt trip.”.

Recruiting 313

Recruiting Small Business Social Media Consumer Goods 313

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Get them to read through your reviews on Google, yelp!,

Training 370

Training Kitchen Safety Customer Service Food Safety 370

EATER

JULY 24, 2020

Much like receiving a James Beard award, serving dinner at the Beard House can raise a chef’s profile and help them publicize their business. Any event, the letter states, must serve the needs of the culinary community, and shouldn’t just be packaged as a “party with a purpose.”.

Leadership 363

Leadership Hiring Events Audits 363

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment. ” A&W Doubling Up.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

7 Shifts

NOVEMBER 14, 2024

A kitchen staff member who understands the timing needed for each dish can better coordinate with the serving staff so that food is delivered promptly and at the correct temperature. 7shifts has developed its own hiring and training course for restaurants to help you with the entire recruitment and onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

EATER

JUNE 21, 2024

I created a dish featuring raw blowfish sashimi served with a sauce made from its liver,” he says. “To Tati Frison Chef Uilian Goya using a suribachi and surikogi. For much of that time, the restaurant has remained faithful to traditional Japanese cuisine. However, chef Nobu Ozaki has recently added a few Brazilian twists.

Food Supply 307

Food Supply Recruiting Customer Experience Government 307

Typsy

MAY 18, 2021

Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations. When recruiting, it is important to find people who have some instincts about how to serve guests.

Training 156

Training Hospitality Recruiting Demo 156