Modern Restaurant Management

NOVEMBER 22, 2022

Despite a slowed holiday hiring season, there is still a demand to hire restaurant employees to keep up with the inevitable influx of folks who eat out more frequently around the holidays—in fact, 17 percent of restaurant leaders are still looking to hire workers. Mistake #1: Neglecting a season-specific hiring strategy. How to avoid.

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. Empowering Employees with the Right Tools and Training. When learning meets the learner where they are, the concept of continuous learning and development really takes effect.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Black Box Intelligence

MARCH 7, 2025

Recruiting and Retaining Restaurant Staff for Growth Insights from Kura Sushis Strategy Hiring and keeping great employees is a major challenge for restaurants today. With so many job options out there, how do you find the right people? Here are the biggest takeaways from their recruiting and retaining staff process.

Recruiting 83

Recruiting Social Media Hiring 2025 83

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. People were in between jobs or suddenly out of work.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Culinary Cues

FEBRUARY 5, 2025

Every restaurant and restaurateur are struggling to figure it out how am I going to make this work? Chefs and restaurateurs invested in recruiting students at regional culinary colleges for internship and permanent positions after graduation, but those schools are struggling to find students to enroll whats going on?

Fine Dining 234

Fine Dining Food Supply Customer Service Recruiting 234

Modern Restaurant Management

APRIL 15, 2021

Now, as we come out of COVID-19 and begin opening our locations, we cannot find staff to fill any open positions. I am not wasting time on trying to figure out why. Don’t Be Choosy … Train! I called all of the applicants, offered interviews and got 5 out of 11 to show up. Start Thinking Local.

Social Media 531

Social Media Training Recruiting 2019 531

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. Make a point to appreciate and take great care of your current staff.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

DECEMBER 18, 2019

To thrive in this labor climate, it is essential that food service employers explore innovative ways to stand out among competitors to recruit and retain sharp, dedicated talent. Timing is a major factor for hourly employees and can often make the difference between taking care of daily costs or falling behind.

Recruiting 308

Recruiting 2018 Beverage Cash Management 308

Modern Restaurant Management

MARCH 28, 2022

Restaurateurs seem to be coming out of a survival mode mindset and beginning to evaluate what’s next. The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchising 520

Franchising Franchise Employee Relations Restaurant Law 520

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. The world changed, and so did restaurants. per hour difference.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. It's astounding! Are they alive?

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Mobile order and pay takes care of a lot of the admin side of a shift. From taking orders at tables, processing payments or taking telephone orders for takeaway. Reduce Admin Tasks. Reduce Wait Times.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 504

Management Management Hiring Customer Experience 504

Modern Restaurant Management

FEBRUARY 1, 2023

When deciding where to recruit restaurant workers online, many job platforms promise to plaster your jobs across the Web for a fixed price. Programmatic job advertising takes a profile-driven data approach. As inflation takes hold of the economy, many workers are moving salary and job security to the top of their priority list.

Hiring 474

Hiring 2023 Advertising Recruiting 474

Goliath Consulting

FEBRUARY 16, 2021

This signifies a drop in younger recruits that compose a larger part of the restaurant workforce, not to mention how workers may be leaving the restaurant industry for good in search of more stable, reliable jobs (5). A text-driven scheduling system is also a powerful tool that increases interview turn-out. Easy Scheduling.

Recruiting 195

Recruiting Hiring Communication Mobile Ordering 195

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 492

Hotels Point of Sale Cash Management Training 492

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. With the right technology tools in place, their expectations can be met.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. We share stories, celebrate our successes, and dole out positive vibes with our “Fist Bump” program. We are excited to see where it takes us.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

OCTOBER 30, 2019

While it’s your responsibility to ensure that GMs are equipped to lead effectively, it’s also important to offer training opportunities and take the necessary time to set every employee up for success. An executive at a large QSR operator comments, “If you orient and train your staff for growth, people will stay.”

Management 333

Management Management Training Hiring 333

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Third-party delivery : Restaurants can generate cash flow but not profit; they’ll have to figure out how to make money using these services.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

DECEMBER 27, 2023

Those restaurant organizations that closely monitor and manage such existing and emerging risks will be best positioned to ride out the turbulence. Beyond recruiting, many employers are responding to the tight labor market by sharpening their focus on the kind of employee experience they’re providing. Here’s an overview.

2024 294

2024 Insurance Recruiting Restaurant Law 294

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. If so, the server takes it and sends it to the kitchen ASAP by entering it into the POS. Operations Management.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

FEBRUARY 18, 2020

However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. Think of a waitmare as a game of Diner Dash gone horribly wrong.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

DECEMBER 31, 2024

Restaurant leaders expect waves in the year ahead, with 32 percent pinning recruitment and retention as their top challenge, 27 percent most concerned about rising food costs, and 21 percent flagging sales volume as the main hurdle. If there was a protein popularity contest, chicken would take home the crown! percent), Jewelry (4.0

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Embrace the Suck

MARCH 22, 2019

You’re going to need to have an open mind and a commitment to taking action to see these ideas through. This is good news for the restaurant that is willing to make recruiting a priority. While others sit back and accept the labor market as being a challenge, innovative restaurants see this as a time to stand out.

Recruiting 255

Recruiting Social Media Back of House Hiring 255

EATER

JULY 24, 2020

Among the demands laid out in the letter is a call for an increase of Queer people and BIPOC, both on the Foundation’s board and in senior leadership positions. The James Beard Foundation is one of the country’s most established food-focused organizations.

Leadership 363

Leadership Hiring Events Audits 363

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. The first challenge for seasonal venues is stacking the bench when there just doesn’t seem to be enough people out there to hire. When the clock is running out and you’re low on options, there are a few resources that can help you achieve just that.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Culinary Cues

AUGUST 28, 2023

After absorbing all the negative press and glamorized abusive behavior it’s no wonder restaurants are having a tough time recruiting employees. The highest quality work requires attention to detail, multitasking, and well-defined skills; this takes time, commitment, and effort. It’s all so overdone and not true of the majority.

Entertainment 414

Entertainment Back of House Consumer Goods Recruiting 414

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. Health, Allergen, and Food Safety Training and Certifications. For example, at Branch Line in Watertown, Massachusetts, employees not only partake in relevant industry classes - they take turns hosting them. Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. out of 4 starts. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

Training 284

Training Sports Fine Dining 2017 284

Modern Restaurant Management

AUGUST 12, 2022

Paid trainings, opportunities for advancement and new equipment are all ways to help employees feel valued. Scheduling can be a headache for both employer and employees to figure out, but rethinking how you schedule can make this regular business process much less painful for everyone. Invest in your employees. Recognition.

Restaurant Law 493

Restaurant Law Small Business Hiring Communication 493