Modern Restaurant Management

FEBRUARY 18, 2025

While rewarding at times, it often feels like a never stopping freight train of challenges that only you can overcome. Refer back to Rule #11, "Control Your Controllable Costs." A "claw back" is what we refer to as either non-recurring expenses or owner benefit expenses like paying for your family’s cell bill.

Social Media 432

Social Media Book Back of House Take-out 432

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 307

Training Café Kitchen Safety Back of House 307

Culinary Cues

DECEMBER 16, 2024

When an organization models, expects, supports, trains to, and evaluates performance with excellence in mind then it quickly moves from some obscure goal that may or may not be realized, to a way that everyone exists. If we allow any weakness to define us, then we will surely lose. This is the missing ingredient in so many guest experiences.

Employee Relations 329

Employee Relations Presentation Small Business Recruiting 329

Modern Restaurant Management

JANUARY 20, 2025

It’s like training a pilot to fly but not teaching them how to fuel the plane or maintain it. Start by asking your distributor sales representative for a usage report covering the past twelve months, often referred to as a “Descending Dollar Usage Report.” They can get off the ground, but staying airborne?

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

OCTOBER 20, 2020

Given how different this year’s winter dining experience will be, restaurants will need to train staff to execute a turnkey dining experience in yet another “new normal.” With the right combination of technology and training, you can set your staff up for success in the next phase of COVID-19 dining.

Outdoor 480

Outdoor Dine-in Training Government 480

7 Shifts

FEBRUARY 16, 2024

Contribute by percentage of tips ✔ Enter tips manually ✔ Distribute tips based on hours worked Download the free Tip Pooling Calculator Template Restaurant Employee Training Manual Template Having a single source of truth means you're giving all employees the same information that they can go back and reference.

Tip Distribution 397

Tip Distribution Download Reference Training 397

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. So it’s this historical reference to the building and what was happening there.” They’re meeting with a team of coaches to finesse their routines. They’re spending their days practicing the same moves over and over. It’s also the first name-protected cheese in Northern Europe.

Training 350

Training 2010 Consumer Goods 2013 350

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. A team member gets an incentive if the person they referred gets hired. Ideally, the same manager would do the interview, onboarding, orientation, and first day of training with that team member.

Hiring 195

Hiring Training Management Management 195

Modern Restaurant Management

APRIL 22, 2024

Restaurants often offer deals like “first burger on us” or “refer a friend and you both get $25.” How can they incorporate fraud prevention into their training processes? Having these fraud scenarios in mind will naturally change the way restaurants introduce new offerings and how they train their teams.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

EATER

JUNE 25, 2020

In Illinois, a Cook County judge issued a preliminary injunction ordering multiple McDonald’s locations in Chicago — including a franchisee, as well as a wholly-owned subsidiary operating corporate stores — to improve safety protocols for mask wearing, social distancing, and training, the Chicago Tribune reports.

Training 246

Training Employee Relations Supplies Food Safety 246

Modern Restaurant Management

JULY 29, 2020

You won’t need to reference external sources if your own standards go above and beyond the requirements. Once the staff is sufficiently trained in local and brand standards and are consistently beating their sanitization “high scores”, you can consider boosting customer confidence with front-of-house dashboards.

Front of House 539

Front of House Management Management Franchising 539

Culinary Cues

OCTOBER 24, 2020

This menu is developed using analytical data that is drawn from surveys and historical reference to other restaurants within a community or region. PLAN BETTER – TRAIN HARDER. That being said – here are a few examples of “menu thinking” that can be considered: [] A COLLECTION OF ITEMS THAT SELL. Harvest America Ventures, LLC.

Menu 400

Menu Seasonal Menu Front of House Café 400

Modern Restaurant Management

DECEMBER 9, 2022

Refer back to the list you made when planning and stick to the list you know you need. Not Thinking About Training. Ask if your potential vendors offer training and what that looks like and prepare internally for how you’ll roll that out to the end users. Neglecting Integrations.

Technology 473

Technology Training Take-out 2022 473

Modern Restaurant Management

APRIL 15, 2024

Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers. Training your staff to promote your surveys effectively involves several steps: 1. Customers can take part in the survey and engage their loyalty program at the same time.

Management 490

Management Management Loyalty Program Social Media 490

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Consistent Training and Optimal Scheduling. When it comes to running a successful business, operators understand how training plays a crucial role. References.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

Recycling 383

Recycling Waste Training Workshop 383

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training.

Point of Sale 491

Point of Sale POS Download Customer Experience 491

Modern Restaurant Management

SEPTEMBER 10, 2024

By developing comprehensive training programs and policies, restaurants can reduce the likelihood of incidents and ensure compliance with state laws. This refers to risk management strategies that deviate from traditional insurance models, offering customized solutions to businesses with unique or complex risk profiles.

Serving 417

Serving Insurance Restaurant Law Customer Service 417

EATER

FEBRUARY 18, 2025

Zinara Rathnayake Wade, deep-fried urad dal patties sold on a train. Hotel: Not only places to bed down, hotels can refer to casual eateries for affordable, filling food. Zinara Rathnayake Orange-husked king coconuts on the streets of Colombo. Fox Jaffna A full spread at Fox Jaffna.

Hotels 282

Hotels Seasonal Menu Back of House Small Business 282

Harbor Touch

MARCH 18, 2025

Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Check references carefully and run quick trials. Training locks in that potential. The National Restaurant Association found well-trained staff stay 30% longer. Training builds a stronger team. Staff Management 1.

Management 148

Management Management Seasonal Menu Cash Management 148

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Is this decision in line with our mission?”

Customer Service 338

Customer Service Social Media Customer Experience Reference 338

Modern Restaurant Management

JUNE 2, 2022

The term table stakes originates from poker and refers to the minimum requirement to be considered a player. They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

FEBRUARY 8, 2024

Ask for references. Make sure anyone you want to hire has well-trained staff and more importantly experienced supervisors on the job site for every job. Cleaners who are experts will be happy to brag about their successes. They should be willing to share. The same applies to any company you hire to clean your restaurant.

Specials 492

Specials Operations Hiring Front of House 492

Modern Restaurant Management

MAY 13, 2020

To be certain about the capacity you need, always refer to the mixer manufacturer’s recommendation. As with any food preparation equipment, proper mixer training is important. Always read the operators manual for instructions on correct operation and, when available, watch the manufacturer’s training videos.

Equipment 531

Equipment Training Reference Operations 531

Goliath Consulting

JULY 28, 2020

Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4). This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. References: (1) [link]. (2) 2) [link]. (3)

Leadership 348

Leadership Employee Relations Front of House Communication 348

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

AUGUST 21, 2024

Staff training When new employees get trained during the onboarding process , they do it by shadowing and practicing with a more experienced member of the team. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book. Concepts can be further reinforced through online learning.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

FEBRUARY 27, 2024

Sometimes online profiles are referred to as the “digital storefront” for a business, and it is health to think of profiles in this way. Additionally, training staff to understand the importance of accurate online data and enabling them with the right tools can help avoid the pitfalls of ghosting customers.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. www.meyersassociates.com.

Beverage 497

Beverage Events Food Order Website Management 497

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JUNE 30, 2020

Step one to learning this system was more lean training. The lean team referred to these decisions as “calling the play. Plus, managers needed to know how to write a play so that they could teach it all—theory and practice—to new leaders in training. Our stores could be radically different from one another.

Management 453

Management Management Cash Management Beverage 453

7 Shifts

OCTOBER 22, 2021

You can reference average party size, takeout vs. on-premise orders, the popular menu items, and other key metrics to to forecast restaurant sales. Here are a few tips for sourcing, hiring, and training enough employees to get you through the holidays — and then some. How do sales change during the holidays? Holiday Referral Sprints.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

JULY 22, 2020

A well-trained staff can help you reassure customers that you know what you’re doing while poorly prepared staff can set off alarm bells for diners who depend on a gluten-free diet to stay healthy. A binder of handwritten notes, taken during a training session, can provide an invaluable reference for line cooks and other kitchen staff.

Serving 427

Serving Food Truck Front of House Loyalty Program 427

Modern Restaurant Management

MAY 19, 2020

Include any specific information in your online reservation confirmations – if guests may have to wait outside before being seated, let them know; and train staff how to respond to advance phone calls, questions or complaints. Train your staff to communicate effectively and to smile with their eyes. (It’s

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. We refer to these employees as “51 percenters.” Texting is a valid format for team training. Why texting?

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

FEBRUARY 28, 2023

It’s the onboarding experience itself that fosters trust and connection to the workplace: Well-trained new employees feel more confident in the workplace, they feel that management invests in them and wants them to succeed, and as a result they feel more connected to the workplace.

Management 493

Management Management Food Safety Communication 493