7 Shifts

OCTOBER 23, 2020

Squarespace's limitations for restaurants Squarespace has very few integrations for online ordering and reservations, so if you're not using ChowNow or OpenTable, Squarespace may not be the best restaurant website builder for you. Some customers may find Squarespace's customer support options frustrating.

Website Management 370

Website Management Online Ordering Hiring SEO 370

Modern Restaurant Management

NOVEMBER 14, 2024

The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. menu, hours, etc.), or place an order (for take out).

Reservations 179

Reservations Online Ordering Loyalty Program Book 179

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. then it has lost its ability to be special – to be necessary.

Travel 451

Travel Back of House Customer Service Small Business 451

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Culinary Cues

APRIL 16, 2022

Whether it is a constantly evolving menu or a robust “features” component, part of reaching and maintaining success is to offer a bit of excitement and surprise each time a guest makes a reservation. The real experience of dining begins when a potential guest makes a decision to call for a reservation.

Hotels 384

Hotels Presentation Reservations Social Media 384

7 Shifts

OCTOBER 14, 2021

The holiday season for restaurants is full of events: business dinners, big reservations, special menus, and more. Private parties, big reservations, and special menus all add to the tipping puzzle. So rather than wondering where your team member is, they can let the team know that their bus is late. Events in the 7shifts calendar.

Tip Distribution 370

Tip Distribution Hiring Communication Events 370

EATER

JUNE 21, 2024

What you need to know about the state of the reservations systems today Tock is changing hands yet again: The reservations system founded by restaurateur Nick Kokonas in 2014 has been acquired by American Express for $400 million, the financial services company announced today.

Reservations 113

Reservations 2014 2024 2004 113

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. Tom and everyone else knew that more than half of those reservations would be crammed into the 7:00 hour; so, there would be no room for mistakes and no patience for a lack of adequate mise en place.

Café 358

Café Front of House Point of Sale Back of House 358

Culinary Cues

SEPTEMBER 29, 2022

It might begin like this: [] Is your website fresh, attractive, exciting, and informative. [] Is the website easy to navigate. [] Can guests make reservations online. [] If there are pictures of the restaurant and your food, are they professionally done and do they reflect the experience you are trying to create. [] If guests call for a reservation, (..)

Website Management 388

Website Management Reservations Seating Take-out 388

7 Shifts

MARCH 11, 2020

month ) and a reservation management tool ($200+/month). Opening a restaurant becomes even more challenging when unexpected expenses drain your reserves or force you to take out loans. Have one month of wages on reserve for wiggle room. Don’t forget to budget for training, installation, and support costs. Check out these U.S.

License 354

License Cash Management Inventory Food Supply 354

Culinary Cues

JUNE 29, 2024

One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation.

Dine-in 304

Dine-in Customer Experience Back of House Customer Service 304

7 Shifts

JULY 24, 2020

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. ?? Without Reservations is an inspiring read that really shows there is no limit to the success you can have in this industry. Published: 2012 ?? Author: J.W. Bill" Marriott Jr. ?? Topics: Team building; leadership; hospitality. ?? Goodreads: 4.08

Book 370

Book Management Management Restaurant Law 370

7 Shifts

AUGUST 20, 2024

Implementing online reservations, optimizing your dining area’s layout, and training staff about efficient practices are some strategies you should apply in your restaurant. To address this, they implemented SevenRooms’ online reservation system, which allowed them to notify guests of available tables via text or email.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Culinary Cues

MARCH 26, 2022

Rates of pay, overtime rules, payroll procedures, hostile work environments, equality in employment, and any form of discrimination will lead to real unpleasant and expensive outcomes. [] FAILING TO MANAGE THE DOOR AND RESERVATIONS. The kitchen is slow tonight”. Tensions are high.” Service is off.” Everyone is in the weeds.”

Cash Management 379

Cash Management Social Media Restaurant Law Communication 379

Culinary Cues

JULY 12, 2020

Reservations are sparse since the restaurant is limited to 50% occupancy, tables 6 feet apart, and wider common isles for people movement. The guests are arriving, paced by reservations only, and they walk through the front door with loads of trepidation. The service staff is even more on edge than the cooks.

Front of House 417

Front of House Back of House Dine-in Food Truck 417

Modern Restaurant Management

MAY 17, 2022

Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process. In addition to placing their food order within the app, allowing patrons to reserve their table within your app frees them from calling the restaurant.

Marketing 212

Marketing Mobile Ordering Online Ordering Customer Experience 212

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. An audience management tool that gives a regular their preferred table whenever they make a reservation.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Culinary Cues

AUGUST 7, 2021

Menu item profit margins are typically low, making it difficult for restaurants to find the reserves to pay better wages – why? . – Quality of life for career restaurant employees is not that desirable. Why is this the case? Restaurant waste nips away at profitability – why?

Social Media 474

Social Media Cash Management Blog Equipment 474

Culinary Cues

APRIL 26, 2020

If your concept remains “sit down” and you are not connected with an on-line reservation system, then you will miss out on a customer base that is accustomed to 24/7 relationships with providers. MAKE SURE THAT YOUR PLANNING INCLUDES AND EVEN FOCUSES ON BUILDING WOW INTO THE MIX. [] USER FRIENDLY IS THE PRICE OF ENTRY.

Guest Recovery 319

Guest Recovery Kitchen Safety Customer Service Food Safety 319

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 189

Reservations Fine Dining Pricing 2024 189

7 Shifts

AUGUST 20, 2020

Benefits: Guest engagement platforms are also reservations tools, so they’re well equipped to help you accept and manage bookings from dine-in guests. Through the information that you gain from reservations, you can create guest profiles and save guest preferences, like dietary restrictions or favorite dishes.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Culinary Cues

DECEMBER 3, 2022

My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. A light day in terms of events, but the restaurant is capped on reservations. We will likely top 200 for dinner.

Back of House 349

Back of House Hotels Front of House Book 349

Culinary Cues

APRIL 15, 2020

Where dining out just fifty years ago was considered a luxury that was reserved for special occasions, it is now an absolute necessity. [] RESTAURANTS ARE ESSENTIAL TO OUR ECONOMY. million workers. and beyond will not survive the impact of mandated closure. In the meantime they turn to the U.S.

Travel 380

Travel Small Business Point of Sale Back of House 380

Modern Restaurant Management

FEBRUARY 4, 2022

In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location. But, also need to make it easy for guests to request reservations online and review their menus. However current trends in the restaurant industry are less daunting than past fads.

2022 218

2022 Customer Service Online Ordering Website Management 218

Culinary Cues

OCTOBER 19, 2020

How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 447

Restaurant Law Communication Café Take-out 447

Culinary Cues

AUGUST 14, 2020

[] Those committed employees suddenly become disposable pawns. [] Communication becomes jaded and sporadic with more unknown that known. [] Employees are judged against job descriptions rather than what they actually contribute without seeking recognition. [] Success is reserved for those in positions (..)

Small Business 385

Small Business Leadership Customer Service Communication 385

7 Shifts

MAY 3, 2021

Events can be anything from holidays to “Bottomless Brunch” to a big reservation. Events In addition to the weather forecasts, 7shifts allows you to create custom events if every Wednesday is “Wing Night” on the patio with 50 cent wings, you can add that to everyone’s calendar so it doesn’t get forgotten.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. Then there is the breakfast cook – although some cooks use this position as a stepping stone to the evening line – many are comfortable choosing this as their position of choice.

Back of House 519

Back of House Dine-in Restaurant Law Ordering 519

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 212

Management Management Customer Experience Reservations 212

7 Shifts

AUGUST 18, 2021

Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Host pre-shift meetings to share resources and experiences, and ensure your team is in constant communication to report on things that worked or did not work.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

DECEMBER 18, 2023

Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online. Your team can also adjust reservations directly. Leading reservation-tracking apps include OpenTable, Tock, and Resy.

Management 195

Management Management Email Marketing Point of Sale 195

Modern Restaurant Management

MARCH 8, 2022

I had a birthday party reserved for tonight for my 12-year-old son – they called me today, CANCELING MY RESERVATION. Canceling a reservation so abruptly is rare, and I would be interested to learn more about your experience so we can make sure it doesn’t happen again. Plus, it’s raining!

Customer Experience 225

Customer Experience Customer Service Small Business Reservations 225

Modern Restaurant Management

JANUARY 12, 2023

A diner who wants to order directly through a restaurant’s website one day, may pivot to making a reservation the next. Just as omnichannel delivery ordering is now the industry norm, restaurants will use this same tactic with reservations to create a better guest experience and develop stronger loyalty with customers.

2023 197

2023 Online Ordering Social Media Website Management 197

Culinary Cues

JANUARY 20, 2024

Try more items that respond to braising, work with roasts, try fish beyond the nine species most caught, reserve those under eight to a pound Diver’s scallops for very special times of the year and work with monkfish, or swordfish.

Fine Dining 402

Fine Dining Food Truck Back of House Pricing 402

Modern Restaurant Management

MARCH 21, 2024

As we head into 2024, all eyes are on the Federal Reserve as interest rates hold the key to employment and the consumer spending fueling the small business economy. In all, we expect 2024 to be a better year for business than 2023 as the Federal Reserve executes the soft landing it has been seeking since this tightening cycle began.

2024 180

2024 2023 Small Business Food Truck 180

Modern Restaurant Management

FEBRUARY 12, 2024

hours, offerings, website link, ordering link, reservations and reviews). Reservations and Online Orders If the restaurant uses third- party services for online reservations and online ordering, inquire about the details of the services so you understand how much you’ll be paying, how they work, and how to access the accounts.

Social Media 181

Social Media SEO Online Ordering Website Management 181