Modern Restaurant Management

DECEMBER 19, 2024

These AI-driven systems can help restaurants cut costs and reduce human error by automating simple tasks such as reservation scheduling, taking orders and collecting payments. One of the most persistent trends in payments technology has been the incorporation of AI-driven solutions and systems, including POS systems.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

FEBRUARY 13, 2025

There's growing interest in premium dining experiences, with prepaid reservations above $200 now representing 10.1 Increase in average prepaid value: The average prepaid reservation has increased 36 percent to $102 so far this year, up from $75 in 2024.²This percent in 2024. Prepaid bookings now represent 38.6

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

DECEMBER 9, 2024

Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023. By utilizing the data available from your POS system, you can figure out what dishes were most popular during holiday seasons and use this to chef up a storm.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Relying on reservation technology can help organize the process. Innovation is needed in several areas, including: Staff management. Kitchen operations. Dining room procedures.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 14, 2025

For instance, a restaurant can integrate reservation systems, table management, post-sale analytics and payments into a single platform. In retail, online and physical environments are merging into a seamless, omnichannel experience, where a customer may browse items online, reserve them, and complete the purchase in-store.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

MAY 17, 2022

Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process. In addition to placing their food order within the app, allowing patrons to reserve their table within your app frees them from calling the restaurant.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530

ChowNow

FEBRUARY 13, 2025

The ways a website can drive more orders and reservations while cutting costs. Customers cant access an up-to-date menu, current hours, schedule a reservation, or place an online order. Beyond takeout and delivery, a website also makes it easier for guests to reserve a table without having to call.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. AI-Powered Chatbots & Reservations : Automated assistants handle reservations, answer customer questions, and offer waitlist updates, reducing the workload on staff. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate. Reservation platforms are used often to book tables, but we have seen an increase in people calling and wanting to speak with a person at the restaurant to make reservations.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading Additionally, a quarter of people are planning corporate events at restaurants.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. For example, a Christmas Sweater Party email informs guests of the event while also encouraging them to make a reservation.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

FEBRUARY 4, 2022

In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location. But, also need to make it easy for guests to request reservations online and review their menus. However current trends in the restaurant industry are less daunting than past fads.

2022 547

2022 Customer Service Online Ordering Website Management 547

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Let’s come back to Henry. Communicate with other technology in your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

FEBRUARY 7, 2025

Find the Time : Feedback shouldn’t be reserved for official check-ins or performance evaluations. Model the Behavior : Leaders need to actively seek feedback, be open to evaluation themselves, and provide constructive input to their teams. This requires actively choosing to be vulnerable. Share it when it’s relevant and timely.

Communication 282

Communication Reservations Management Management 282

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 531

Management Management Customer Experience Reservations 531

ChowNow

MARCH 7, 2025

Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Also, make sure your GBP includes: A link to your website A menu link Service options: dine-in, takeout, delivery, curbside pickup, reservations, etc. And heres the thingyour competitors are already optimizing for local search.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 474

Reservations Fine Dining Pricing 2024 474

Modern Restaurant Management

MARCH 8, 2022

I had a birthday party reserved for tonight for my 12-year-old son – they called me today, CANCELING MY RESERVATION. Canceling a reservation so abruptly is rare, and I would be interested to learn more about your experience so we can make sure it doesn’t happen again. Plus, it’s raining!

Customer Experience 563

Customer Experience Customer Service Small Business Reservations 563

Modern Restaurant Management

FEBRUARY 9, 2022

"Reservations are a mix of regulars and fresh faces as well. It is really giving Valentine’s Day a run for its money in terms of the number of reservations we see each year." “That is an example of a unique event that sees reservations fill up almost instantly.”

Events 474

Events 2010 Social Media Reservations 474

Modern Restaurant Management

JANUARY 12, 2023

A diner who wants to order directly through a restaurant’s website one day, may pivot to making a reservation the next. Just as omnichannel delivery ordering is now the industry norm, restaurants will use this same tactic with reservations to create a better guest experience and develop stronger loyalty with customers.

2023 493

2023 Online Ordering Social Media Website Management 493

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

FEBRUARY 3, 2022

Reservations : Most operators are taking a hybrid approach to reservations. While 61 percent of restaurants now use a reservation platform, the majority of reservations (62 percent) are still being made by phone or through walk-ins – a figure that’s actually up five percent from 2019.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

JANUARY 18, 2023

In the back of the house, AI can automatically anticipate inventory shortages and suggest quantities for restocking that are consistent with predicted reservations. An AI model might suggest ordering in more racks of lamb for a large party in the next week, for example, taking the burden of keeping track of inventory off kitchen staff.

2023 474

2023 Guest Recovery Email Marketing Customer Service 474

Modern Restaurant Management

MARCH 25, 2022

Book Reservations, Join Waiting List. As new technology advances and customers are able to book reservations and join your waiting list online, make their life easier by providing them with a QR code to point them in the right direction. Having the offer on their phone will make redemption a breeze.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

MARCH 21, 2024

As we head into 2024, all eyes are on the Federal Reserve as interest rates hold the key to employment and the consumer spending fueling the small business economy. In all, we expect 2024 to be a better year for business than 2023 as the Federal Reserve executes the soft landing it has been seeking since this tightening cycle began.

2024 450

2024 Small Business 2023 Food Truck 450

Modern Restaurant Management

FEBRUARY 12, 2024

hours, offerings, website link, ordering link, reservations and reviews). Reservations and Online Orders If the restaurant uses third- party services for online reservations and online ordering, inquire about the details of the services so you understand how much you’ll be paying, how they work, and how to access the accounts.

Social Media 454

Social Media SEO Online Ordering Website Management 454

Goliath Consulting

DECEMBER 12, 2024

Strengthen Cybersecurity Holiday promotions often drive an increase in credit card transactions and online reservations, putting data security in the spotlight. These best practices can help you maintain a safe and enjoyable environment during this busy season.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

JANUARY 13, 2022

Be conscious of this when taking reservations. To improve your restaurant operations, consider if you can afford: A unified communications system for managing reservations. Remember that diners may want to socialize at the table once their meals are finished. That may keep the table occupied for longer than you thought.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

APRIL 9, 2024

. "Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Experience 481

Customer Experience Customer Service Technology Inventory 481

ChowNow

MARCH 14, 2025

Implement a reservation and waitlist system to balance walk-ins and reservations. Many restaurants rely on tools that handle online ordering, reservation management, scheduling, and even real-time inventory tracking. Optimize restaurant layout to ensure smooth traffic flow between kitchen, tables, and POS systems.

Operations 195

Operations Management Management Front of House 195

7 Shifts

DECEMBER 18, 2023

Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online. Your team can also adjust reservations directly. Leading reservation-tracking apps include OpenTable, Tock, and Resy.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Use technology, reservation platforms, and customer reviews to ensure that everyone is in constant communication and that problems are resolved quickly. People want service that is quick, easy, and hassle-free.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453