Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. People coming out of isolation in droves, looking to reestablish freedom of movement in their communities. ” An (ROI) Argument for Expanding Outdoor Seating.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How do you balance seating arrangements to maintain fairness and efficiency? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. Instead of panicking about the unexpected roadblock, he calmly embraced having to take a detour because he knew his final destination hadn’t changed. They knew Yelp could do more than just help them seat diners.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

JUNE 11, 2020

And even with stricter guidelines in place, will customers actually risk dining out in public spaces? For the most part, people don’t make the choice to dine-out because of money or practicality. Eating alone on a couch in front of the television reminds all of us how much we’d like to be out with friends.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. Sit-down restaurant jobs are coming back slowly as consumers are excited to enjoy a meal out.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

EATER

APRIL 3, 2023

Given the rise of these platforms in New York , I doubt I’m alone in feeling a bit reservationed out. I also opened Google Maps and clicked around on restaurants, take-out counters, and food trucks in different neighborhoods. I feel like the sense of spontaneity is missing from my dining lately.

Reservations 363

Reservations Food Truck Social Media Travel 363

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. We will also see a rise in use of virtual waitlist and reservation platforms across restaurants. Going Contactless.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 531

Management Management Customer Experience Reservations 531

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 474

Management Management Seasonal Menu Customer Experience 474

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Advertise! ??

Events 351

Events Social Media Kitchen Safety Seating 351

ChowNow

MARCH 7, 2025

Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Fortunately, you can take steps to improve your ranking and that first critical step is filling out your Google Business Profile. Follow these steps: Stay calm and professional: Dont take it personally or argue.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JULY 22, 2021

First of all, with so many people still working from home and taking regular video calls instead of meetings, breakfast and lunch demand has significantly dropped. Diners finally realized how much they can actually save by not eating out. Make the Most Out of Data. Online Ordering Will Continue to Thrive.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 5, 2020

Allowing restaurants to utilize outdoor parking space is a way for municipalities to offer additional relief to local restaurants and help consumers feel safe and more comfortable when dining out. Therefore, maximizing the ability to utilize outdoor space to increase seating capacity will be critical for restaurants during this period.

Outdoor 420

Outdoor Seating Government Employee Relations 420

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

MAY 21, 2020

Take the Flights restaurant , for example: Partnering up with the Los Gatos Chamber of Commerce, Flights started ‘Feed the Need Bay Area’ to leverage accounting support and marketing talent so that they could support the Bay Area community. Take every initiative you can to disinfect and sanitize your restaurant.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? The report, which surveyed 127 restaurant executives across the U.S.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. While it may seem like restaurants can survive and return to normal with band-aid solutions like masks and distanced seating, this is not the case.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Many sidewalks slant out toward the street. Allow employees to take water breaks. Set seating times. and BOH (including cooks, chefs, etc.).

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out. The Opportunities.

Retail 443

Retail Casual Back of House Consumer Goods 443

EATER

NOVEMBER 27, 2024

While it embodies resilience and survival, born out of government rations during forced relocations, not all Native people view it as a cherished tradition. Fry bread was born out of hardship,” she explains, “but we want to move forward by reclaiming the foods that truly sustained us.” I call it my healthy, unfried bread.

Innovation 318

Innovation Food Truck Seasonal Menu 2004 318

Modern Restaurant Management

JUNE 16, 2022

All that time restaurants were stubborn to budge, it turns out that embracing change with technology potentially revived the industry. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Booking an in-person reservation was a much more immersive experience.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

SEPTEMBER 30, 2022

With cloud-based tools that streamline your deskwork, you can get out of the office and run your restaurant from the floor. As managers, our foundation was built in the front-of-house as servers, bartenders, or hosts (even if we started out in kitchen.) Servers have handhelds so they can take orders and payments right at tables.

Technology 493

Technology Front of House Tip Distribution Back of House 493

Culinary Cues

SEPTEMBER 29, 2022

In a field where mediocrity reins strong it is quite easy to stand out as better – but is this where you want to be? The first characteristic of those who want to be great and those who are great is that they want to be there, and they will do what it takes to arrive at that outcome. If you are in it, then be in it to win.

Website Management 448

Website Management Reservations Seating Take-out 448

Culinary Cues

APRIL 1, 2024

Outside people went about their day, never giving mind to the effort, dichotomy of characters, hustle, stress, and complexity of what takes place in the “back of the house” at a twelve hundred room hotel. As I tied on my apron and pulled out my knife kit ready to dive in, the executive chef called me into his office.

Back of House 420

Back of House Kitchen Safety Hotels Front of House 420

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Culinary Cues

MAY 19, 2022

Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. Jake called out: “Ordering, three filets mid-rare, 2 strips rare, a sole Veronique, three etouffee, two feature apps.” This was “order/fire” time. It was a seamless process.

Seating 448

Seating Dine-in Seasonal Menu Leadership 448

EATER

OCTOBER 15, 2020

While there were still several weeks left before autumn, there was a creeping cold in the upper Midwest over the holiday weekend, a reminder to everyone that, before you know it, it’ll be time to pull out parkas and trade noisy window air-conditioning units for hissing furnaces. And he wonders how this will play out as the season changes. “I

Outdoor 364

Outdoor Seating Small Business Customer Service 364

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. call from the restaurant stating that the breakfast cook called out or didn’t show. The more steps that a cook takes the greater the opportunity for mistakes.

Back of House 522

Back of House Dine-in Restaurant Law Ordering 522

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246