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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

Beyond our innovative viewing technology and diverse sports programming, we've found that guests primarily seek meaningful shared experiences. Our most successful innovations aren't just the 360-degree screens or comprehensive sports coverage, but the environments we've created where diverse fans connect authentically.

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The Head-Empty Pleasure of the No-Reservations Vacation

EATER

The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar that earned a spot on Eater’s Best New Restaurants list last year.

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COVID-19 Is an Opportunity to Differentiate Your Restaurant Brand

Modern Restaurant Management

As in sports, being proactive is often the best way to defend yourself against an unforgiving opponent like COVID-19. Should people call ahead for a reservation or “wait list” to avoid overcrowding? The brand implications are significant. The Best Defense is a Good Offense. It’s time to ditch the tape on the floor.)

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Restaurant Dress Codes Frequently Target Black Customers. It’s Past Time for Them to Go.

EATER

Umi’s website says it has a “strictly enforced” dress code, which bars “ball caps, sneakers, athletic wear and sports jerseys,” but the couple says not only had Johnson worn those exact shoes to Umi before, but a woman at the bar, who was white, was also wearing sneakers. It escalated from there. Dudes with short-sleeved polos.”

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Redefining ‘Dine and Dash’ and Review Hub

Modern Restaurant Management

Mittleman, who has been with the Company for 25 years, most recently served as President, Sports & Entertainment. Alison Birdwell, a sports and hospitality industry veteran, has been promoted to President, Sports & Entertainment. Carl Mittleman. Examples of participating restaurants include:?

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The Ultimate Guide To Restaurant Marketing: Strategies for Restaurant Operators In 2025

ChowNow

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

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IN PURSUIT OF THE CARROT

Culinary Cues

No one – I repeat – NO ONE – will ever be excited about a business (sporting team or restaurant) with lackluster goals, or none at all. There are many parallels between sports and what we do in restaurants. The most exciting and attractive businesses begin with BIG, BODACIOUS GOALS of WINNING!

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