The Rail

APRIL 10, 2025

According to a study from Delierect , 43% of restaurant diners say they are willing to pay more for sustainable dishes, and 68% believe restaurants should take active steps to reduce food waste. They expect restaurants to prove their claims and back up buzzwords like "local" and "sustainable" with verifiable facts.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. Streamlined Menus with More Plant-Based Options and Sustainable Packaging. There will continue to be ample opportunities for growth in 2022 and beyond."

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

AUGUST 12, 2020

Adopting the right technology can help restauranteurs drive traffic, boost revenue and sustainably resume operations. Modifying and updating operations can help restauranteurs weather the current crisis and more effectively sustain operations. Setting up Proper Technology. Starting with Loyal Customers. ”

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

MARCH 20, 2024

Focusing on Sustainable and Repeatable Unit Economics Investors want to see the path towards expansion beyond a single unit and it is vital that a restaurant operator prove repeatable and consistent unit economics in not only the original location, but also across any new locations and in new markets.

2024 450

2024 Cash Management Food Sustainability 450

The Rail

APRIL 14, 2025

Investing in a qualified staff guarantees that expansion is supported by knowledgeable, competent workers who help to assure long-term sustainability. Businesses with substantial financial reserves stay flexible and responsive rather than postponing expansion plans because of short-term revenue gaps.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Are you all about sustainable sourcing? Have a smooth service with reservation management tools. We now live in a digital-first world.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

FEBRUARY 4, 2022

In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location. But, also need to make it easy for guests to request reservations online and review their menus. However current trends in the restaurant industry are less daunting than past fads.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

DECEMBER 28, 2023

Despite the industry being at its most stable since 2019, customers being more educated and engaged around the issues impacting the food system, and massive strides made in creating sustainable and equitable conditions for staff, rising costs are greatly impacting both operations and the public’s dining out frequency.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

MARCH 12, 2021

From ordering food to reserving a table, they want to do things digitally. Digital service : Despite the convenience ordering online and reservation apps provide, diners still like human interaction with their transactions. It’s a sustainability issue, but it also impacts the business’s profit margin.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

MARCH 16, 2021

We’re continually learning about new and innovative ways to help our clients be more sustainable—whether that be choosing eco-friendly materials and fixtures or finding new products that use recycled or compostable packaging. Think paper straws versus plastic. The focus is to cut down the impact we have on the environment.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

MAY 7, 2020

Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

DECEMBER 27, 2023

Where Automation Can Help For instance, automated reservation systems and AI-driven customer analytics are enabling restaurants to provide more personalized service, while robotic kitchen assistants are undertaking repetitive cooking tasks, freeing staff to focus on the creative and interpersonal aspects that elevate the dining experience.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

MARCH 14, 2024

This ability to personalize wine lists to the individual tastes of attendees, a feature once reserved for high-end, exclusive gatherings, is now accessible on a larger scale. By leveraging predictive analytics, AI provides planners with deep insights into guest preferences, optimizes inventory management, and significantly cuts waste.

Events 472

Events Innovation Customer Experience Technology 472

The Rail

APRIL 6, 2025

Creating a user-friendly, mobile-optimized reservation system helps to lower friction points that could otherwise deter return business. Using evidence-based retention techniques helps businesses create a devoted clientele that offers consistent income and sustained development even in trying economic times.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

DECEMBER 15, 2021

Thankfully, technology is pushing the industry forward, and improving everything from reservations to ordering to dishwashing. Connected warewashing dispensers that leverage the Internet of Things (IoT) support cleanliness, food safety compliance, sustainability and the bottom line. Washing Away Profits.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

NOVEMBER 10, 2021

As you can imagine, reservation requests skyrocketed, and Pepe knew he needed more staff to meet the increased demand. He decided to keep things small and sustainable, focusing not on the sales, success or profitability of his restaurant, but the quality of service for its guests. A second location?

Dine-in 450

Dine-in Cash Management 2013 Customer Service 450

Modern Restaurant Management

MAY 24, 2024

At the core, customer retention focuses on improving the restaurant's ability to build long-term relationships and sustainability in the industry. You can use feedback forms, check your monthly sales report, analyze the reservations made, and even work on the order history. Promotion : Active promotion is important as well.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Architectural Considerations in HVAC.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Perfect Daily Grind

SEPTEMBER 15, 2022

If the coffee industry is to tackle this problem, it needs to address the increasing need for long-term sustainable coffee sourcing. So what exactly is long-term sustainable sourcing and how can it be achieved? What is long-term sustainable sourcing? Why is long-term sourcing important?

Sourcing 145

Sourcing Sustainability Certification Pricing 145

Modern Restaurant Management

SEPTEMBER 30, 2022

Others are plastic and can sustain a drop. Hosts utilize online reservations and waitlists to maximize table space. Handling these responsibilities and spending time on the floor can feel like an impossible circus act. You're juggling 10 to 15 balls at a time. Some are glass and will shatter on impact.

Technology 493

Technology Front of House Tip Distribution Back of House 493

Modern Restaurant Management

SEPTEMBER 24, 2024

. “If I had to put it into words, I guess I’d say that the company’s interest is sustainable profitability. Like, it would be profitable to be open on Christmas because we’d have killer sales, but I wouldn’t describe it as sustainably profitable. All rights reserved.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

JANUARY 5, 2022

To grow and sustain business, every restaurant needs to be able to quickly adapt to a changing world. There are a number of digital solutions operators can implement to bring customers in from the web, such as online reservations, which 54 percent of guests say is the most important technology feature for them.

Technology 418

Technology Online Ordering Front of House Back of House 418

ChowNow

FEBRUARY 7, 2025

This will make your budget strategic and sustainable, allowing you to make smart, informed decisions. SMS Marketing Perfect for sending time-sensitive promotions, reservation reminders, and personalized offers directly to customers phones. A flexible budget allows you to adapt to changes without overspending.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

EATER

JANUARY 8, 2024

Instead, customers can “reserve a feast” for up to 12 people from critically lauded restaurants around the country. I think more and more chefs are shifting into [private work], because working in a restaurant is — I don’t think it’s sustainable long-term,” Herrera says. Why can’t you enjoy these experiences at home?”

Catering 313

Catering Customer Service Point of Sale Social Media 313

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Consumers are also becoming more conscientious about sustainability, which is primed to disrupt the restaurant business.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 6, 2020

Restaurants are presenting healthier and more sustainable menu items, incorporating CBD and are turning to eCommerce channels to expand their brand presence. Most popular holiday for reservations: Mother’s Day. Holiday with most last-minute reservations: Valentine’s Day. Top reasons for gift card giving: 1.

Mobile Ordering 348

Mobile Ordering Online Ordering 2019 Reservations 348

EATER

SEPTEMBER 23, 2024

Chefs can be part of the next chapter of this story, not only by telling the history of a food but also by helping build a sustainable market for its future. The money is returned to the Jurana peoples to help restore the agroforestry systems that have long sustained them. literally just be cooked and put on a plate,” Honn says. “We

Seasonal Menu 313

Seasonal Menu Food Supply Sourcing Agriculture 313

Modern Restaurant Management

OCTOBER 5, 2022

It’s not a sustainable strategy long-term, either — you’d eventually have to make your whole menu free to keep customers coming back. They might get bumped to the front when they make a reservation or have priority parking when they pick up their meal.

Loyalty Program 485

Loyalty Program Customer Experience Online Ordering Food Order 485

EATER

DECEMBER 11, 2023

And because producers tend to reserve the magnum treatment for the wines they consider worth celebrating, it’s usually a safe bet that the big bottles contain something special. An entry-level Champagne Charles Heidsieck’s Brut Reserve. So the wine is just always in the best shape.” Wild western bubbles Iron Horse’s Stargazing Cuvee.

2004 291

2004 Back of House Reservations Vineyard 291

The Rail

JANUARY 28, 2025

Investing in Growth to Stay Competitive Strategic investments in technology and guest engagement build long-term restaurant sustainability. Smart investments in ordering systems and guest retention tools pay off through better operations and increased repeat business.

Cash Management 130

Cash Management Loyalty Program Inventory Waste 130

Modern Restaurant Management

JULY 24, 2020

Companies depend on the strength of their balance sheet and reserves and in a situation as severe as the pandemic, it may have made more business sense for them to hold on to the PPP funds received. Restaurant owners need to plan for business and financial sustainability.

Employee Relations 537

Employee Relations Food Supply Government Small Business 537

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. At some of the places that we go, we might end up spending $200 or $300 on dinner, or reservations might not be available for months. We go to restaurants with conservas, which we thought was fun, but its significantly more financially sustainable to experiment at home.

Back of House 183

Back of House Take-out Specials Reservations 183

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2025 2024 221

EATER

SEPTEMBER 11, 2024

Margins are tighter than ever as restaurants try to balance higher costs of rent and ingredients, reservation site fees and insurance premiums , and paying fair wages, all while trying to keep prices at a level customers will actually pay. It’s important for us not just to be the expensive spot. We want to be approachable.

Pricing 363

Pricing Back of House Food Order Food Supply 363

Modern Restaurant Management

SEPTEMBER 30, 2020

A final piece of advice for restaurants is to invest in a user-friendly reservation system. This further highlights the need for restaurants to pay close attention to details in the end-to-end dining experience: from the reservation, to the meal, to the service. ” Holiday Traffic.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474