EATER

APRIL 3, 2023

Given the rise of these platforms in New York , I doubt I’m alone in feeling a bit reservationed out. I also opened Google Maps and clicked around on restaurants, take-out counters, and food trucks in different neighborhoods. I feel like the sense of spontaneity is missing from my dining lately.

Reservations 363

Reservations Food Truck Social Media Travel 363

Modern Restaurant Management

FEBRUARY 7, 2025

’ And just like that, I was out of a job and they were down a line cook. Find the Time : Feedback shouldn’t be reserved for official check-ins or performance evaluations. Be Patient: It takes time to build trust, get buy-in and truly understand the significance of what you’re building.

Communication 283

Communication Reservations Take-out Management 283

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Send out exclusive deals like 15% off your next online order, happy hour discounts, or limited-time promotions on popular menu items.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. The problem is that it takes tons of work. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 554

Marketing Email Marketing Website Management Social Media 554

Modern Restaurant Management

APRIL 9, 2025

AI tools that automate clock-ins and clock-outs, remind employees of their meal breaks, and accurately track overtime will keep managers from making timekeeping errors that could result in labor violations – or worse, accidental wage theft. Timekeeping is crucial in remaining compliant.

Restaurant Law 252

Restaurant Law Employee Relations Food Safety Training 252

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Simplified Menus.

2022 548

2022 Customer Service Online Ordering Website Management 548

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

MAY 17, 2022

Nine out of 10 people who own a smartphone use it for information regarding their location, which allows vendors to access relevant and timely data in a nonintrusive way. Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process.

Marketing 531

Marketing Mobile Ordering Online Ordering Customer Experience 531

ChowNow

MARCH 28, 2025

These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. Understanding How AI Works in Restaurants Lets get one thing out of the way: AI for restaurants doesnt mean robots taking over your kitchen or replacing your staff with machines.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JANUARY 21, 2020

If you don’t have a social media strategy for your restaurant , you’re missing out on potential revenue. A well-thought-out social media marketing strategy can earn you additional customers and increase your overall income. Don’t make patrons work to find out more information. But how do you get started?

Social Media 613

Social Media Marketing 2020 2019 613

Modern Restaurant Management

SEPTEMBER 21, 2020

Instead of panicking about the unexpected roadblock, he calmly embraced having to take a detour because he knew his final destination hadn’t changed. So we set out to design the services and bundles that would meet these needs. Instead of seeing the crisis as an obstacle, Erik saw it as an opportunity to innovate.

Front of House 490

Front of House 2009 Reservations Website Management 490

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 7, 2025

Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Fortunately, you can take steps to improve your ranking and that first critical step is filling out your Google Business Profile. Follow these steps: Stay calm and professional: Dont take it personally or argue.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

FEBRUARY 3, 2022

Many operators also noted that the cost of implementing new health and safety measures – such as providing PPE for staff and upgrading their HVAC systems – was another major expense that wiped out any revenue gains in 2021. Reservations : Most operators are taking a hybrid approach to reservations.

Loyalty Program 488

Loyalty Program Online Ordering Cash Management Point of Sale 488

Modern Restaurant Management

JANUARY 12, 2023

Thankfully, even if consumers dine out less, their desire to maximize each occasion will help buoy restaurants through this time. One of the biggest shifts in 2022 was how guests sought out restaurants through new and unexpected channels, like TikTok. How will persisting labor shortages shape the industry in 2023?

2023 495

2023 Online Ordering Social Media Website Management 495

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

Customer Service 466

Customer Service Reservations Specials Training 466

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First

Front of House 501

Front of House Back of House Restaurant Law Food Safety 501

Modern Restaurant Management

APRIL 13, 2020

Many cities and states have implemented lockdown rules, and there are new sets of policies and procedures to follow, from reduced capacity to take away only. Take a look at what you have, and what you can provide. Get the word out on social media, and give your community a new experience with your food. Complete Your To-Do List.

Social Media 510

Social Media Take-out Training POS 510

Social Hospitality: Restaurants

MARCH 27, 2020

Let’s focus on steps you can take to market your hotel or restaurant during the coronavirus crisis. There’s still an audience out there that will eventually re-engage with your brand; the key is to connect with them. This is one way to promote perks and encourage future reservations. . Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 532

Management Management Customer Experience Reservations 532

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant.

Technology 509

Technology Front of House Back of House Point of Sale 509

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

MARCH 8, 2022

Some reviews point out small, one-off incidents and others touch on systematic problems. Sometimes a negative review comes completely out of left-field. We would like to take direct action to address the issue as soon as possible and your feedback would be much appreciated. What if You Disagree with the Review?

Customer Experience 564

Customer Experience Customer Service Small Business Reservations 564

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. Sit-down restaurant jobs are coming back slowly as consumers are excited to enjoy a meal out.

Consumer Goods 540

Consumer Goods Food Safety Hiring Customer Service 540

EATER

AUGUST 23, 2023

I had to definitely lean into Eater LA to try to figure out where I was getting food. Going out to eat in New York versus Los Angeles is a splurge, whereas I feel like you can go out to eat in LA every night and it’s not going to break the budget for the month, even at beautiful, really incredible restaurants. It depends.

Reservations 245

Reservations Back of House Definition Social Media 245

Modern Restaurant Management

DECEMBER 17, 2024

For instance, at GoTo Foods, we’re taking a “four-wall” strategic approach, where our brands offer personalized messages and tailored experiences for customers within physical locations, creating a cohesive, omnichannel connection that extends beyond digital touchpoints.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 490

SEO Website Management Online Ordering Mobile Ordering 490

ChowNow

APRIL 11, 2025

The last time you tried a new restaurant, what steps did you take before you walked through their doors? Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. Lets take a closer look at how positive online restaurant reviews help your restaurant win.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

JULY 13, 2020

Still taking payments the old fashion way? Worse, paper menus don’t give you the ability to change things on the fly when food items run out. Once reserved for the Fortune 500, the democratization of AI makes it possible for businesses of all sizes to take advantage of its benefits. Thinking about delivery?

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

Modern Restaurant Management

JANUARY 18, 2023

In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out. In the back of the house, AI can automatically anticipate inventory shortages and suggest quantities for restocking that are consistent with predicted reservations. Personalization with Data.

2023 476

2023 Guest Recovery Customer Service Email Marketing 476

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Be conscious of this when taking reservations. To improve your restaurant operations, consider if you can afford: A unified communications system for managing reservations.

Front of House 546

Front of House Kitchen Safety Customer Service Point of Sale 546

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 475

Reservations Fine Dining Pricing 2024 475

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Employees should be encouraged to take an extra minute or two to make guests feel at ease and not rushed. Safety and Normalcy.

Customer Service 476

Customer Service Customer Experience Online Ordering Hospitality 476

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 21, 2020

Take the Flights restaurant , for example: Partnering up with the Los Gatos Chamber of Commerce, Flights started ‘Feed the Need Bay Area’ to leverage accounting support and marketing talent so that they could support the Bay Area community. Take every initiative you can to disinfect and sanitize your restaurant.

Social Media 540

Social Media Food Safety Cash Management Customer Service 540

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 476

Management Management Seasonal Menu Customer Experience 476