Culinary Cues

JULY 12, 2020

Sure, the restaurant has been offering take-out options for the past six weeks, but it’s not the same experience for the cook. They are pointed to their table and reminded to wear their mask until fully seated, told that the menu is on line (no more physical menus here), and that the server will take their order shortly.

Front of House 407

Front of House Back of House Dine-in Food Order 407

Culinary Cues

MAY 19, 2022

Jake called out: “Ordering, three filets mid-rare, 2 strips rare, a sole Veronique, three etouffee, two feature apps.” When he wiped the last rim, the server was there to take the order quickly to the guests at table 18. Fortunately, the chef had placed prime rib on the menu with Yorkshire popovers. It was a seamless process.

Seating 378

Seating Dine-in Seasonal Menu Leadership 378

7 Shifts

APRIL 7, 2021

A short tour of the restaurant usually follows, leading to the introduction of key staff members, and then an overview of the menu along with an outline of the weekly scheduling process. Take this opportunity to prioritize the uniqueness of each position and how they benefit the restaurant as a whole.

Training 370

Training Food Safety Customer Experience Insurance 370

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. Your plan should be comprehensive, well thought out, achievable, and consistent. Before you get any ideas for a cheesy radio spot, take a step back and look at the bigger picture.

Seating 221

Seating Email Marketing Marketing SEO 221

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. Going out to a restaurant for lunch or dinner must be more than filling the void in our stomachs. An environment of excitement, intrigue, service, hospitality, and memorable experiences is required.

Customer Experience 366

Customer Experience Customer Service Food Safety Hospitality 366

Culinary Cues

DECEMBER 1, 2019

In preparation for the holiday gift giving season it was somehow decided that it was appropriate to recognize those private businesses within your community by stopping in to say hello, thank them for all that they do, and spend a little money. Every year, this weekend is the official time to celebrate small businesses.

Small Business 414

Small Business Customer Experience Customer Service Seasonal Menu 414

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. .” Photos of your menu items, ambiance, and even happy customers will give potential guests a glimpse of the dining experience you offer.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

FEBRUARY 8, 2024

The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other. Manager Log Book Synced with 7shifts employee management software, the Manager Log Book is the perfect place to take shift notes on the go and centralize them in one place.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. In recent years landlords have leveraged their lease power to eventually drive restaurants out of business.

Customer Experience 391

Customer Experience Cash Management Customer Service Front of House 391

7 Shifts

FEBRUARY 8, 2024

The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other. Manager Log Book Synced with 7shifts employee management software, the Manager Log Book is the perfect place to take shift notes on the go and centralize them in one place.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

OCTOBER 11, 2021

According to the National Restaurant Association's 2021 State of the Restaurant Industry report , 70 percent of consumers reported they would likely take a table outside if the conditions were right. Here are some of the ways restaurant owners can leverage a holistic and data-driven POS system to optimize their outdoor dining operations.

Outdoor 197

Outdoor POS Front of House Seasonal Menu 197

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. For example, at a casual family restaurant, the service model might look like this: The host greets the party and seats them.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? So, what are some additional ways restaurant operators can swing with the seasons and make additional revenue? One key to making this a success is marketing.

Seasonal Menu 198

Seasonal Menu Outdoor Customer Service Catering 198

Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. The qualities of the space must complement the menu options to deliver an unforgettable experience. Taking this concept one step further, there is also the “Hall Concept."

Design 216

Design 2021 Outdoor Brewery 216

7 Shifts

SEPTEMBER 19, 2019

Problem 2: Compliance Issues Scheduling to balance overtime, time off, and availability is hard enough—but when you throw labor laws into the mix, many managers can fail to comply due to not fully understanding the laws or simply not having the time to figure them out. Let's not forget that you also have to cope with a loss in productivity.

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

NOVEMBER 5, 2019

Google My Business is a free tool you can use to manage your Google Search and Google Maps presence without taking potential customers to a website or a listing account. It allows you to provide a menu link that helps customers immediately connect with your restaurant and make a faster decision. What is a Google My Business Account?

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform on the topic of menu engineering. Most operators, by now, should have a technology system — and plan — in place for managing curbside pickup/takeout orders, and if you don’t, take some time to develop a plan.

Supplies 197

Supplies Seasonal Menu Back of House Magazine 197

Modern Restaurant Management

NOVEMBER 11, 2024

Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu. Need a drink? Your drink is poured and waiting within seconds. They weren't alone.

Front of House 180

Front of House Food Order Seating Customer Experience 180

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First Please discourage or suggest limits this right now.

Front of House 200

Front of House Back of House Restaurant Law Food Safety 200

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Others tend to emphasize their cheaper menu options. A quick look at your POS data will identify the top three selling items on your menu.

Marketing 227

Marketing SEO Front of House Website Management 227

Modern Restaurant Management

AUGUST 18, 2023

Each table has its own wench, which allows them to be raised and lowered to any desired height –– seated, cocktail, or all the way up to the ceiling –– using a network of cables and an electric power source. Brian, the executive chef, changes Ronin’s menu daily to reflect the best of the week’s harvest.

Back of House 167

Back of House Seating Seasonal Menu Design 167

Modern Restaurant Management

DECEMBER 13, 2021

These challenges are impacting menu availability, raising the prices of menu items, leading to short staffs, increasing wait times for diners, and changing operating hours and offerings. As we head into the holiday season, we expect consumers to return to in-restaurant dining with enthusiasm.

Management 190

Management Management Seasonal Menu Customer Experience 190

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. To do this, restaurants will either need to use lower cost food items or raise menu prices. Another way to introduce price increases is to introduce new elements to the menu.

Pricing 197

Pricing Food Supply Seasonal Menu Menu 197

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

MAY 11, 2020

" That transition should see a gradual reopening of society with restaurants expected to return early while music festivals and ballparks may take longer. Dedicated Take-out Area for Staging. The pandemic has encouraged many restaurants who had not considered take-out to start offering it.

Fine Dining 188

Fine Dining Online Ordering Dine-in Take-out 188

Modern Restaurant Management

FEBRUARY 15, 2021

Future restaurateurs are the young charges in school who struggle sitting still in their seats, standing patiently in line, and focusing on the task at hand. Future restaurateurs stare out the classroom window dreaming about what life will be like when they are released from their academic prison.

Management 179

Management Management Point of Sale Seasonal Menu 179

Modern Restaurant Management

MARCH 24, 2022

Let’s take a look: 1 – Capacity Calculations. First, Chloe sits down and works out her baseline capacity. That is, the average amount she should be able to take each day. But she needs more than confidence to take to the lenders. Then she will have to take the particulars of each month into account.

Point of Sale 180

Point of Sale Seasonal Menu Education Small Business 180

Modern Restaurant Management

OCTOBER 1, 2024

Here are four “tough calls” that tech can turn into easy decisions: I’ll take both. ‘Stay out of the weeds’ or serve more patrons? “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

Bar 180

Bar Operations Back of House Front of House 180

Modern Restaurant Management

JANUARY 30, 2024

Research New Offerings Rigorously Before Adding The question of whether, when and how aggressively to add new menu items, expand hours/days, launch catering options or open another location has substantial implications for restaurateurs. Expand thoughtfully at a manageable pace that allows teams and culture to season properly.

Leadership 204

Leadership Small Business Hospitality Customer Experience 204

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. With a thorough and well thought out training plan. Even seasoned restaurant professionals can use a refresher! Have this start as job-shadowing, and then have the employee start taking the lead.

Communication 179

Communication Training Dietary Restrictions Customer Service 179

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Think about adding thematic decor, comfortable seating, and even outdoor entertainment to craft an unforgettable dining experience.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Modern Restaurant Management

JULY 1, 2021

Restaurant bookings in May were up 48 percent compared to May 2019, and revenues are increasing as on-premise dining picks up heading into a busy summer season. By leveraging advanced tech solutions, operators can take advantage of this crucial shift in demand and make the most out of this dining resurgence.

Dietary Restrictions 178

Dietary Restrictions Email Marketing Customer Experience Mobile Ordering 178

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025. That’s where the NEXT Flavor Report comes in.

2025 180

2025 Beverage Fine Dining Guest Recovery 180

7 Shifts

JUNE 16, 2024

Select the best marketing channels for your business: Find out where your target audience spends most of their time (on Facebook, Twitter, TikTok, YouTube, or Instagram?) Some uses for a poster include promoting a new item on your menu, hosting an event, or offering a "buy one, take one" promotion. a boycott).

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

MAY 24, 2023

Art featured throughout the facility pays homage to the University and the fresh ingredients used daily in the 1856 kitchen – four kaleidoscope art pieces for each season of the year. The client was an integral part of the design process from the very early stages until the final close out.

Design 167

Design Fine Dining Front of House Seasonal Menu 167

7 Shifts

AUGUST 16, 2024

Managers also handle budgeting, track income and expenses to maintain profitability, and work closely with the kitchen staff to ensure menu items are prepared according to the restaurant's standards. At the same time, taking the time to have individual check-ins with staff members can address personal concerns and provide tailored feedback.

Management 195

Management Management 2024 Leadership 195