7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. You can also implement a waitlist system during peak hours to help manage overflow and make sure that guests are seated as quickly as possible. A well-designed menu is crucial for a smooth dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 401

Menu Seasonal Menu Front of House Reference 401

7 Shifts

NOVEMBER 1, 2022

Maybe it's how you cook or serve the food, like at Benihana. Google then collects all the info on nearby restaurants and their websites, serving up the most relevant search based on this person's location. Strong statements don't just list goals but define how to achieve them. Work on your Unique Selling Proposition (USP).

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby.

Back of House 329

Back of House Kitchen Safety Hotels Front of House 329

Culinary Cues

DECEMBER 26, 2020

Serving alcohol has always been the primary profit driver in full-service restaurants and when Prohibition took that option off the table then restaurants were hard put to find a path to profitability. Of course their answer of serving alcohol illegally is not the best approach, but the fact remains that restaurants found a way – they had to.

Fine Dining 482

Fine Dining 2008 Kitchen Safety Customer Experience 482

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.”

Front of House 474

Front of House Customer Experience Dine-in Training 474

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Expand or Remodel Expanding your restaurant's outside seating area with a deck, patio or tent, could bring you real financial benefits. Get a pulse on your local customer base.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

AUGUST 2, 2024

Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table. Here's how to compute this metric: Table Turnover Rate = Parties Served ÷ Number of Tables Suppose you discover that your table turnover rate is low.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

JUNE 4, 2021

Knowing how many seatings you're getting out of the tables you have gives you insights into everything from your operating hours, staff, and efficiency in the kitchen. For table turnover rate, you need the following information: Number of parties served in a given period. Table Turnover Rate = Parties Served ÷ Number of Tables.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Culinary Cues

AUGUST 4, 2022

This is a false sense of relief unless restaurant’s view this as a new chance to shine, a chance to be exceptional at what they do whether it is serving pizza or seven-course meals. When I read an article the other day about BMW charging a subscription fee for heated seats in their cars, I thought: “Where are we going with this?”

Front of House 340

Front of House Back of House Coaching Uniforms 340

7 Shifts

APRIL 29, 2021

Any establishment that serves food or beverages to guests is eligible. Outdoor seating construction. Note for businesses who opened in 2020: the Applicant's original business model should have contemplated at least 33.00% of gross receipts in onsite sales to the public.). Who is eligible to receive grants? This includes: Restaurants.

Restaurant Law 370

Restaurant Law Document Brewery Point of Sale 370

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. Managing a crowded lobby of customers waiting to be seated requires plenty of effort from your staff.

Seating 203

Seating Customer Experience Customer Service Take-out 203

Culinary Cues

JANUARY 23, 2023

Mostly methodical once an understanding of the playing field is in hand, it is always inspiring when a coach/leader throws in a curve ball, a trick play, or an unexpected new menu item or style of service – something that makes the competition scratch their heads, and fans jump out of their seats.

Coaching 387

Coaching Sports Point of Sale Take-out 387

Culinary Cues

DECEMBER 1, 2019

I think about the individuals who work there and who do so for far too little money, but do it because they love to cook or serve, have a strong connection with the chef and owner, or simply because this is a perfect opportunity to learn. Spend more time serving existing customers and getting new ones.

Small Business 424

Small Business Customer Experience Customer Service Seasonal Menu 424

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Recommended Reading: BLOG NAME.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

JUNE 16, 2022

How long franchisees will have a seat on the board. Some criteria to base the selection of which franchisees earn a seat on the council include: Years of experience with the franchise. Other franchisees, who may be granted a one-time admission to a meeting to see if they're a good fit for a seat on the board. Rotating Members.

Franchise 370

Franchise Franchising Communication Front of House 370

7 Shifts

OCTOBER 15, 2020

The restaurants who received the funding agreed to pay all employees non-tipped minimum wage, plus their tips as the restaurant returns to regular operations, and agreed to serve at least 500 free meals to New Yorkers affected by COVID-19. Even now, restaurants in New York remain at 25% seating 8 months after the crisis first began.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Culinary Cues

MAY 23, 2021

Those who do the work are now in the driver’s seat and many of those harped about changes may actually come to fruition as a result. Finally, it is such a great time to engage or re-engage in an industry that has seen new ways of creating product, marketing it, producing it, selling and serving it and building a brand as a result.

Guest Recovery 447

Guest Recovery Front of House Employee Relations Food Truck 447

7 Shifts

FEBRUARY 15, 2022

Cummings is a lifer in the industry—a chef-restaurateur turned podcast host for Best Served Creative , where he interviews industry leaders and helps advocate for a better restaurant work environment. As part of his research for the book, co-author Carl Orsbourn took the driver's seat—of a DoorDash vehicle. Another way to do it?

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

NOVEMBER 24, 2024

How do you balance seating arrangements to maintain fairness and efficiency? What steps do you take to handle special seating requests, such as accessibility needs? What strategies do you use to communicate with servers effectively to manage seating flow? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

7 Shifts

DECEMBER 18, 2019

With a $15 in 15 deal, you promise guests that items ordered off the $15 lunch menu will be prepared, plated, and served within 15 minutes of ordering. Create group meal kits Catering is a great way to expand your reach, especially if you’re a small restaurant with limited seating.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 206

Customer Experience Dine-in Food Safety Kitchen Safety 206

Culinary Cues

FEBRUARY 18, 2020

Even the difference between restaurants that serve three meals per day vs. one that focuses entirely on dinner will be an entirely different ballgame. Some restaurants can operate efficiently with a staff of 10 or less, while others might require more than 50. An operation with one restaurant outlet is far different than one with several.

Beverage 498

Beverage Events Food Order Website Management 498

7 Shifts

FEBRUARY 8, 2024

7shifts is a major player in the restaurant industry, serving more than 30,000 restaurants and 1 million restaurant pros and offering the most important restaurant management tools all in a single platform. OpenTable seats around 1.6 Apple | Android 4. It's arguably the go-to platform for diners looking to make a reservation.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

AUGUST 5, 2021

A future forward restaurant model will be characterized by contactless delivery, curbside pick-up, and outdoor seating and will be more able to respond to heightened anxieties about business hygienic practices. If you currently lack outdoor seating, you may want to consider renovations or look for a new location that can accommodate.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Culinary Cues

MARCH 22, 2020

As owners/operators, managers, and chefs – if we have served the role of leader well then our employees will think of us as part of that family. We will do whatever we can to protect our own health and wellbeing, and that of those who have earned the family label. As giving as people may be, until this group is safe, nothing else matters.

Operations 370

Operations Guest Recovery Government Communication 370

Modern Restaurant Management

DECEMBER 22, 2021

In the race to become one of the more popular restaurants in your area it takes more than serving good food and pouring outstanding cocktails. When using biophilic design it is important to use natural tones for tables, bar fronts and seating to replicate tones found in nature. Work with the interior designer when creating your menu.

Design 212

Design 2022 Front of House Back of House 212

Modern Restaurant Management

MAY 7, 2020

. “I’ve been telling friends that after three months of social-distancing,“ said Robert Passikoff, president of Brand Keys, “The first thing I want is to sit at a restaurant table and have someone serve me a turkey club and fries.” Bar seating will be removed and reconfigured to allow six feet between bar stools.

Food Safety 204

Food Safety Front of House Back of House Seating 204

7 Shifts

FEBRUARY 8, 2024

7shifts is a major player in the restaurant industry, serving more than 30,000 restaurants and 1 million restaurant pros and offering the most important restaurant management tools all in a single platform. OpenTable seats around 1.6 Apple | Android 4. It's arguably the go-to platform for diners looking to make a reservation.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Culinary Cues

JUNE 16, 2023

Every position is important – an understanding that would serve him well throughout his career. You learn more every day, from every situation, from every team, and from each chef with whom you serve. As a result of his first experience in the diner, occasionally, Shawn would jump in to help the dishwasher.

Kitchen Safety 341

Kitchen Safety Back of House Hotels Food Safety 341

Modern Restaurant Management

APRIL 15, 2021

As part of their service, they offer Pickup and Delivery solutions; Reservation, Waiting, and Seating Management; Data and Guest Profiles; Guest Engagement, and Marketing. A new episode of The Main Course , our podcast series with MarketScale, is served up every Tuesday and Thursday.

Customer Service 180

Customer Service Customer Experience Seating Reservations 180

7 Shifts

DECEMBER 16, 2020

The Snug is a bar-forward restaurant in San Francisco serving modern California comfort food, cocktails & craft beer offered in chic, comfortable quarters. We’re investing a lot in our outdoor seating because our whole unique selling point has always been our vibe and our cocktails and the design of the place.

Back of House 284

Back of House FOH Front of House Point of Sale 284

Modern Restaurant Management

JULY 7, 2020

Together we can ensure that as our industry continues to grow, it will do so for the benefit of everyone in the communities we serve,” said Postmates Co-Founder and CEO Bastian Lehmann. Wachtell, Lipton, Rosen & Katz served as legal counsel to Uber. Seated at Home. Seated expanded its offerings with Seated at Home.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192