7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

7 Shifts

JANUARY 11, 2021

We’ve also included some links to our partners who are offering special discounts and trials to evolve your restaurant with the best tech in the industry. Winterize Your Patio Seating ?? Our traffic-heavy streets are now home to ad-hoc patio seating. We like to think of it as a roadmap to success in 2021 and beyond.

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. If you recognize the farmer, the rancher, and the fisherman, then they might be so inclined to set aside those extra special ingredients for your kitchen.

Front of House 474

Front of House Customer Experience Dine-in Training 474

Culinary Cues

FEBRUARY 3, 2020

There is, in human nature, a desire to make a difference, to do something meaningful, or as Steve Jobs once said: “To make a dent in the universe.” Not everyone struggles with this need, but for those who are born with this deep-seated knowing desire – they understand that it is always present. BE SOMETHING SPECIAL, BE A CHEF.

Seating 572

Seating Uniforms Take-out Communication 572

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I asked her what made her food so special? Hospitality is what makes the experience of dining special, and it is most definitely what brings people back.

Hospitality 385

Hospitality Customer Experience Customer Service Small Business 385

7 Shifts

JULY 22, 2022

It’s also important to note that using outdoor space and adding more seating to your restaurant can increase your revenue by 30%. Special Events. During the summer, with new staff, special events, food and drink specials, vacation requests, and more, keeping the staff informed is a must! Staffing for summer.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby. Couldn’t you assign this to one of our other cooks?

Back of House 327

Back of House Kitchen Safety Hotels Front of House 327

Culinary Cues

MAY 19, 2022

Orders came in for rack of lamb, halibut (very popular), loads of hot apps to keep Tom on his toes, and a very special order for an elderly man who asked if he could have poached eggs. As 8:30 came around the second seating was starting to clear out and the late- date night – deuces were beginning to arrive.

Seating 385

Seating Dine-in Seasonal Menu Leadership 385

Culinary Cues

FEBRUARY 18, 2020

Always a specialized space for members, the club setting maintained a market space for food that was based on tradition, classic preparations, and to a large degree a “food cost free zone”. Each property is unique – thus the job of chef is also unique. Today’s club food and beverage department must be financially viable.

Beverage 496

Beverage Events Food Order Website Management 496

Culinary Cues

DECEMBER 1, 2019

The funny thing is that these small businesses – in this case – restaurants – cannot survive on that once-a-year recognition, or even the occasional special event. Don’t they understand how much more special the experience will be in this little bistro with two people in the kitchen, a bartender and two servers?

Small Business 421

Small Business Customer Experience Customer Service Seasonal Menu 421

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. Are there high-top, bar-style tables, regular seating, or a mix of both? But, don't limit your research to just that!

License 459

License Hiring Equipment Small Business 459

Culinary Cues

MAY 13, 2023

Oftentimes these properties boast a few a ’la carte restaurants, room service, special property events, banquets, weddings, buffets, and three meals a day in at least one of their outlets. As an example – garde manger really only exists in these types of properties where cold food can rule the day with banquets and special events.

Hotels 437

Hotels Point of Sale Cash Management Training 437

7 Shifts

NOVEMBER 24, 2024

How do you balance seating arrangements to maintain fairness and efficiency? What steps do you take to handle special seating requests, such as accessibility needs? What strategies do you use to communicate with servers effectively to manage seating flow? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. List all daily specials and offers. Are your customers dining in honor of a special occasion? But today, the customer experience begins long before guests are seated. Offer add-ons.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

SEPTEMBER 30, 2024

Yes, we are happy to sponsor your little league baseball team, now how, in turn, can you help to fill the seats in our restaurant?” The promise of something special adds unique value to a meal that elevates the experience beyond the transaction of product for price. What’s in it for the restaurant” is a much smarter approach.

Pricing 341

Pricing Marketing Insurance Seasonal Menu 341

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. Managing a crowded lobby of customers waiting to be seated requires plenty of effort from your staff.

Seating 203

Seating Customer Experience Customer Service Take-out 203

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 447

Restaurant Law Communication Café Take-out 447

Culinary Cues

NOVEMBER 6, 2022

Whenever I take the time to pause and reflect on my time working in restaurants and participating in restaurant experiences, I tend to categorize them as wow experiences, surprising experiences, and special experiences. So, what is this higher calling? Try a slice of prosciutto, it will melt in your mouth.”

Food Truck 403

Food Truck Customer Service Customer Experience Food Supply 403

Modern Restaurant Management

OCTOBER 11, 2021

Owners can also review sales trends from previous years to determine which items attracted the most attention per season and then create an exclusive menu with specials that specifically attracts customers to the outdoor seating area. Customized and Tailored Promotions.

Outdoor 197

Outdoor POS Front of House Seasonal Menu 197

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. The average dining room guest for breakfast is likely to spend no more than 30 minutes from the time they are seated.

Back of House 519

Back of House Dine-in Restaurant Law Ordering 519

Modern Restaurant Management

JUNE 10, 2020

” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. ” An (ROI) Argument for Expanding Outdoor Seating. Creating or expanding outdoor seating is nowhere near as expensive as a building expansion. Inside Out.

Outdoor 221

Outdoor Seating Customer Service Small Business 221

Culinary Cues

DECEMBER 26, 2020

It is this commitment to making people feel welcome, special, and thought well of is the key to a return to success. As long as cooks and chefs view the work of the kitchen as a job with a paycheck then the brilliance of culinary artistry will take a back seat to free agency. It has always been about hospitality and will always be so.

Fine Dining 480

Fine Dining 2008 Kitchen Safety Customer Experience 480

Social Hospitality

JUNE 22, 2020

If you run a special offer for a major event or national holiday, advertise it on Instagram well in advance. . A great example is the Coppa Club chain in London that periodically offers outdoor seating in igloos and pods. Although it may take you an hour or two to put this all together, the effort will be worth it.

Marketing 440

Marketing Social Media Advertising Influencer 440

7 Shifts

OCTOBER 22, 2024

Use it to share updates, special events, or new menu items. For example, you can promote your seasonal dishes or happy hour specials. When done right, it helps keep your restaurant at the top of customers' minds, encourages repeat visits, and promotes special events or menu items. It's an active marketing tool.

Book 195

Book Marketing Email Marketing Social Media 195

Culinary Cues

MARCH 22, 2020

Feeling part of something special, something that is larger than the individual, something that people can wrap their arms around and invest their time in is critical to peace of mind and a desire to stay engaged. When belongingness exists then hope of recovery and future wellbeing feels certain.

Operations 368

Operations Guest Recovery Government Communication 368

7 Shifts

AUGUST 18, 2024

How much seating will you have? Make sure there is enough seating for everyone who's coming, including staff. Run Promotions: Happy Hour and Special Events Consider introducing happy hour where you offer drinks and meals for discounted prices. What furniture will you use? How will everything be laid out?

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

APRIL 2, 2024

For this, flexible seating arrangements are the key – from cozy booths to communal tables and counter seating, offering options that cater to individual preferences ensures that solo diners feel comfortable and valued. First impressions matter. Creating an inviting ambiance is critical for attracting (and retaining) solo diners.

Loyalty Program 164

Loyalty Program Catering Seating Email Marketing 164

Modern Restaurant Management

AUGUST 16, 2021

We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner. Lesson Learned.

Front of House 208

Front of House Cash Management Back of House Hiring 208

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 189

Customer Service Customer Experience Online Ordering Hospitality 189

Modern Restaurant Management

MARCH 27, 2020

He cautioned that when restaurants can reopen for dine-in service, they will have to face the bittersweet reality of less seating capacity and less sales–he estimates as much as 30 percent–due to social distancing practices and guest apprehension. "They

Front of House 175

Front of House Social Media Back of House Seating 175

Modern Restaurant Management

DECEMBER 22, 2021

When using biophilic design it is important to use natural tones for tables, bar fronts and seating to replicate tones found in nature. For darker toned restaurants, like steakhouses that have robust and darker themes, consider creating special drinks with smoke and maple influences. Design Development from COVID.

Design 212

Design 2022 Front of House Back of House 212

Modern Restaurant Management

JUNE 28, 2021

We walked into a restaurant and there was a sign at the host stand: “Please wait to be seated.” We were seated right away, but the server did not get to the table for almost 15 minutes. I was at a restaurant last night and the service went like this: Server: “Here are our special cocktails for tonight.”

Customer Service 186

Customer Service Reservations Specials Training 186

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 206

Customer Experience Dine-in Food Safety Kitchen Safety 206

Culinary Cues

JULY 12, 2020

They are pointed to their table and reminded to wear their mask until fully seated, told that the menu is on line (no more physical menus here), and that the server will take their order shortly. They won’t be greeted with a smile today, at least not one that they can see from behind a mask.

Front of House 414

Front of House Back of House Dine-in Food Truck 414

Modern Restaurant Management

DECEMBER 10, 2021

While you are waiting to be seated, the hostess fans out a deck of cards containing four jokers. Provide Free Meals on Special Occasions. Nothing creates loyal customers like remembering their special days and offering them free meals on those days. Then prepare to wow them with a special offer. Start a Food Challenge.

Marketing 226

Marketing SEO Front of House Website Management 226

Modern Restaurant Management

MARCH 17, 2021

After displaying the restaurant name and logo, there’s more work to do to incorporate smaller restaurant signs around the business to promote specials, new menus, hours, etc. Window Decals and Clings : Window decals and clings are a smaller option to post around the restaurant to advertise things such as hours and specials.

Outdoor 197

Outdoor Point of Sale Design Customer Experience 197

Modern Restaurant Management

MARCH 10, 2023

The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu. We believe in the importance of offering a holistic experience where menu, service, and environment complement each other seamlessly to deliver a special experience and create excitement and loyalty towards the venue.

Design 194

Design Customer Experience Magazine Seating 194