Modern Restaurant Management

JUNE 10, 2021

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. PR efforts are an excellent way to take advantage of the increase in online sales. With holiday travel put on hold for many, people have more time to look online and brand has become even more important.

Social Media 539

Social Media Consumer Goods Online Ordering Leadership 539

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Sit down restaurants need to take a seat and pay attention. Foot Traffic Analysis.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

JULY 18, 2023

It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” ” Take a minute now and think of five things that you believe bring your customers back time and again. I always go to the ones with the best service.

Customer Service 419

Customer Service Seating Consumer Goods Customer Experience 419

EATER

JANUARY 8, 2024

Their tips range from the mundane — make sure you have enough food, don’t run out of booze — to the absolutely absurd. The book takes particular interest in setting the appropriate vibe for your party, especially when it comes to the table. As such, you should seat your “very silent” friends between those who never shut up.

Entertainment 337

Entertainment Travel Book Back of House 337

ChowNow

MARCH 7, 2025

Fortunately, you can take steps to improve your ranking and that first critical step is filling out your Google Business Profile. Nothing frustrates customers more than arriving at a restaurant only to find out its closed. Follow these steps: Stay calm and professional: Dont take it personally or argue.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

APRIL 22, 2022

It will most likely take off in fast-food restaurants and drive-throughs. However, it could also be useful in other settings, taking pressure off waiters and providing a more intuitive option to self-ordering on an app as customers could pay without further contact.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

MARCH 11, 2025

On a positive note, people developed a deeper appreciation for social connection and the experience of dining out, making for more guests joining us in our restaurants. Wages have risen roughly 13 percent since early 2023, leveling out at $13.62 Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

APRIL 13, 2021

From the brightly lit stage at the Gaylord Opryland Resort and Convention Center in Nashville, I looked out at 500 franchisees seated in rounds. It was the opening session of their annual convention and the crowd had traveled from all over North America, hungry for new ideas that might grow or save their business.

Franchise 450

Franchise Franchising Employee Relations Coaching 450

7 Shifts

MARCH 16, 2020

The COVID-19 situation has developed rapidly over the last week, with the number of cases in the US skyrocketing, and many states taking drastic measures to slow the spread of the virus. Enforce short quarantine periods for any staff returning from travel. Post about any new procedures your restaurant is taking.

Management 369

Management Management Employee Relations Kitchen Safety 369

EATER

JUNE 4, 2024

Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence. French restaurants close more often than American ones, so making a reservation is also a good way to find out if they’re open before you cross town. Lots of travelers go wrong here by not planning accordingly.

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. We may complain about the guest who is taking loads of pictures of their food and posting them on Instagram, but deep inside we get a bit of a rush when it happens.

Front of House 475

Front of House Customer Experience Dine-in Training 475

Modern Restaurant Management

AUGUST 3, 2020

Hot takeout summer: While 63 percent of respondents have canceled vacation travel due to COVID, 71 percent are still planning to take some vacation this summer. In thinking about travel, 75 percent of respondents say food is important in determining summer travel plans. Frose is out, with only 2.1

2020 487

2020 Franchise Franchising Food Order 487

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

JULY 7, 2020

“We created the ServSafe Dining Commitment for operators to reassure customers that they are taking defined steps to keep diners and the restaurant’s employees safe,” said Sherman Brown, executive vice president, Training and Certification for the National Restaurant Association. Seated at Home.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. join a waitlist before they arrive so they can be seated immediately).

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

MAY 5, 2021

In CGA’s latest COVID-19 Impact study, it was found that 62 percent of American consumers had been out to Bars/Restaurants since their local market re-opened. “Brands that take advantage of this sentiment will connect more deeply with consumers and maximize their brand visibility. Based on responses from 1,000 U.S.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 20, 2021

2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past. 62 percent of consumers have gone out to the On Premise for food since venues reopened, and 16 percent for a drink led occasion. ” The Return to On Premise.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

EATER

JULY 8, 2020

While there is no form of travel that’s perfectly safe right now, there are certainly more responsible options than others for scratching the itch. So, with safety top of mind, here are some alternative parks to consider for your 2020 summer escape, and, of course, the best places to eat — to go, dine-in, or dine-out — nearby.

Front of House 313

Front of House Travel Dine-in Seating 313

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? With all of this precaution in place, it’s a valid question to ask why would anyone want to bother to dine out under these circumstances? Do people need to make reservations in advance?

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

EATER

SEPTEMBER 26, 2023

Parents laugh, whipping out phones to capture the moment. With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over.

Employee Relations 348

Employee Relations Travel Sports Social Media 348

Modern Restaurant Management

OCTOBER 28, 2021

Earned media are things like local news stories about the restaurant, mentions in trade or travel stories about your region, online reviews, word of mouth and even mentions of your business on other people’s social media pages. Discussion of your COVID-19 policy might bring out a critic or two. Today’s Pandemic Special.

Communication 506

Communication Social Media Menu Loyalty Program 506

Modern Restaurant Management

DECEMBER 17, 2020

Consumers are looking towards pre-made/catered meals (15 percent), take-out (18 percent), and meal kits (15 percent) in place of meal prep for one of their holiday or New Year’s meals. When it came to ordering take-out, Gen Z led with 28 percent. Willingness to Dine Out. ” The gift of food. .

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. Going out to a restaurant for lunch or dinner must be more than filling the void in our stomachs. An environment of excitement, intrigue, service, hospitality, and memorable experiences is required.

Customer Experience 376

Customer Experience Customer Service Food Safety Hospitality 376

Modern Restaurant Management

DECEMBER 28, 2023

More Business and Pleasure : “Bleisure” travel is on the rise and next year we predict more people will be combining their business travel with personal leisure, leading to extended stays and more opportunities to explore. While diners are paying more, chefs are making less.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

DECEMBER 4, 2020

A research team led by Lu Lu, an assistant professor in the school, and Robert Li, professor and director of the center, recently conducted a national survey which explored US consumers’ travel intentions and expectations for hospitality business post COVID-19. Online reviews are driving last-minute decisions. The Big Value Shift.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

EATER

NOVEMBER 22, 2021

The plan for my birthday last year was to have a nice lunch out in Napa Valley with some wine and my husband for the first time in months. Traffic and street noise drown out yells, screeches, or the entire Moana soundtrack when my kids sing it at the top of their lungs. It was a delight. Funny how that works.).

Outdoor 329

Outdoor Fine Dining Seating Dine-in 329

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services.

Delivery 383

Delivery Hiring Transportation Food Safety 383

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care. Find out and do something to help them celebrate! But, it doesn't need to be.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

EATER

MARCH 16, 2022

For me, much of that trip played out on a strip of U.S. Here is the beating heart of the North Shore (to avoid it, you’d have to take a maze of back roads), and so getting from place to place without driving alongside the attendant attractions would be nearly impossible. A life like that sees a lot of repetition.

Dine-in 353

Dine-in Back of House Seating Travel 353

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. In recent years landlords have leveraged their lease power to eventually drive restaurants out of business.

Customer Experience 400

Customer Experience Cash Management Customer Service Front of House 400

Culinary Cues

APRIL 1, 2024

Outside people went about their day, never giving mind to the effort, dichotomy of characters, hustle, stress, and complexity of what takes place in the “back of the house” at a twelve hundred room hotel. As I tied on my apron and pulled out my knife kit ready to dive in, the executive chef called me into his office.

Back of House 329

Back of House Kitchen Safety Hotels Front of House 329

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Find out everything you can about your guests and potential guests. Plain and simple. Stay on it.

Fine Dining 405

Fine Dining Front of House Customer Service Customer Experience 405