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Why Local is ‘The Last Mile’ for National Restaurant Brands

Modern Restaurant Management

Despite these challenges, on-premise dining continues to return, with 13 million diners seated via Yelp in Q1 2022, up 48 percent compared to Q1 2021. At Yelp, we call this local search piece of a campaign “the last mile,” an opportunity for brands to own the moment a consumer says, “I’m hungry, where should I go?”

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Food Delivery Exposure Best Practices: Tips for Hired and Non-Owned Auto Exposure Controls

Modern Restaurant Management

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Check that hired delivery service has similar procedures.

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Service Robots Solve Everyday Restaurant Problems

Modern Restaurant Management

Robots can come in and be a much-needed assistant to servers, efficiently carrying hot and heavy dishes to and from tables so servers have to walk less and greeting and seating guests as they enter the restaurant so servers don’t have to disrupt their flow. During a busy rush, coordinating these varied tasks can become overwhelming.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

It’s not enough just to contain it for transport. Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs. Considering new formats can address all of the areas noted above.

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Sunshine State Sizzle: What Restaurateurs Need to Know About Operating in Florida

Modern Restaurant Management

For example, municipalities vary on outdoor seating permit requirements. Some cities require detailed architectural plans – especially if the outdoor seating is on or adjacent to a state road, which may also require approval by the Florida Department of Transportation.

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How Can Restaurants Harness Technology to Combat COVID-19?

Modern Restaurant Management

In some early adapter restaurants, like Dadawan in The Netherlands, themed robots greet customers, check temps and seat guests. This change heightened the search for new transportation solutions since third-party delivery platforms can bump up a customer’s meal cost by 90 percent.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

For example, if a server is consistently late, the manager might sit down with them to discuss whether there's an underlying issue, such as transportation problems, before jumping to disciplinary action. A good candidate might also suggest ways to improve efficiency, such as implementing a waitlist system or simplifying the seating process.