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In this episode of The Main Course , host Barbara Castiglia talked with Joe Robert-Thornton, EVP and COO of HMSHost, a world leader in creating dining for travel venues. When folks compared the toll the travel industry took during the pandemic, they made comparisons to 9/11. Obviously, this was much worse, according to Robert-Thornton.
As the COVID-19 pandemic continues, restaurant workers of all types need time off to rest, recharge, and hopefully return reinvigorated to serve your customers. Pre-Travel Inquiries May Be Allowed. In addition, you can educate employees about the risks associated with travel plans.
In Victorian England, those events were frequently governed by a strict code of etiquette , which regulated exactly when each course should be served and how the napkins should be folded. Even serving the tea is going to be complicated. “To If you plan to serve any of those canapes on toast, though, you’d better be precise.
Making a mistake – like serving a turkey burger instead of a veggie burger to a vegetarian guest – might not seem like a huge deal, but every error comes with a cost. During the pandemic, travel restrictions and social distancing efforts meant that many restaurants couldn’t conduct third-party inspections per usual.
Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. It is this understanding that will bring the industry back.
“This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. “We are putting our network to work to help 50 million businesses globally not only survive, but also to thrive, along with the communities they serve.” 'Travel Safe' Tools.
. | Missy Frederick Between packed itineraries and early flights, the iconic sandwich makes for a perfect on-the-go meal on the last day of your trip This post originally appeared in the May 27, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now.
You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. We want whatever we serve to be the best it can be wherever it travels to. And you’re getting them for free!).
in March, local businesses that could remain open had to quickly adopt new ways of serving customers, like more convenient communications, curbside pickups, local delivery and contactless payments. Drinks served in unopened bottles and cans. As the nationwide response to the COVID-19 pandemic reached a fever pitch across the U.S.
Now in its 13th edition, the report is compiled from extensive year-long research and intended to serve as a guide to help operators prepare for the coming year. has introduced coffee bags for steeping single brew servings. ? Business Travel Has Subscribed to the Subscription Mode l. ?Realizing and Co-Founder of Carbonate.
Travel and Dining Habits Next, we looked at travel preferences and how that relates to dining, and we found some interesting patterns. Causeway Solutions offers key industry profiles, including healthcare, entertainment, sports, travel, restaurants and more. The bigger difference is for those who spend less.
For those who still haven’t, it’s worth reconsidering now as inflation impacts customer travel and spending. Inflation of gas prices has provided a unique consideration for customers who want to eat out but now have to consider the costs of travel. Consider Expanding Delivery Options in Your Market.
Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap. Tell trading partners what happened, which batches of products were contaminated, where the products traveled, and how to dispose of contaminated products. To accomplish this: Prepare in advance. Focus on the facts. Apply lessons learned.
The pandemic has required many facilities in the service industry to pare down the number of guests they can serve in public spaces simultaneously — but that doesn’t mean they must forfeit on establishing personal connections. The Human Touch.
With holiday travel put on hold for many, people have more time to look online and brand has become even more important. However, this is a time of year where your competitors will take some time off and you will reap the benefits by staying in front of the media and serving as a thought leader on trending topic ideas and other news content.
.” Square found that restaurants are fundamentally reimagining the way they do business to keep their operation running smoothly, improve their bottom line, and continue serving their customers. ” On the retail front, Square saw retailers increasingly turning to online and social selling to continue serving their customers. .’
The restaurant industry, along with the rest of Travel and Hospitality have been among the industries most negatively impacted by COVID-19. As restaurants seek new ways to serve customers safely, QR codes are enabling customers to engage with all aspects of the restaurant as safely as possible. Increase Customer Confidence and Safety.
SoftPOS can also serve as a back-up solution or a queue-buster during busy periods, ensuring scalability and flexibility increasing acceptance and conversion. Digital Payments Enabling Seamless, Smart Mobility Travel payments are undergoing a revolution, with card-based payments unlocking new levels of convenience.
Here are a few ideas for restaurant and bar owners to consider in an effort to continue to serve up good eats and top-tier service during the winter season. Consider making food that travels well for those who select curbside pickup or delivery. The colder months bring a fresh set of challenges to the restaurant and bar scene.
For the tour, we traveled to Houston, Kansas City, Las Vegas, New York, Los Angeles, and Chicago, visiting a wide collection of over 80 bars and restaurants, from brand new and iconic to others that have stood the test of time. On our travels across the U.S., working to help our restaurant partners. Pay Attention to Ice.
Improving from 20 percent margin to a 35-percent margin on a $12 dish, serving five0 covers per night translates into a $90 net increase in profits, allowing for increased cash flow to sustain operations. For instance, a spot that usually serves tourists may need to adapt to a more local crowd.
Restaurants that serve Vietnamese food, for example, are not something you find in every community. Will you serve saki or bubble tea or both? For instance, a tiki-inspired theme allows customers to enjoy a brief getaway to the South Pacific, while a “Wild West” theme lets them travel back in time.
The National Chicken Counci l also mentioned that 2020 saw a seven-percent rise in the number of chicken wing servings from restaurants compared to 2019. Even though restaurant dining rooms are opening again, the demand for to-go is still up – and chicken wings are a food that travels well.
Williams-Forson writes that in the decades after emancipation, and before most people could afford an automobile, Black women would bring food from their homes , including biscuits, hot coffee, fried chicken, and boiled eggs, to sell to weary travelers at train stops.
In our world our end goal is the satisfaction of seeing our dishes enjoyed by all who travel to see our creations. From our side we see what goes out to the guest, but never the experience being presented, served and being satisfied.” We strive for excellence in all that we do and we expect only the best.
The CARES Act just isn’t enough to ensure we’re able to serve our communities and build our local economies. In a time of incredible uncertainty, the very vibrancy and diversity that inspires people to travel is at risk. It's small steps on a large staircase.” Tripadvisor's Plan to Help Restaurants.
Only include items on your delivery menus that you know are going to “travel” well. A poor guest delivery experience reflects poorly on your brand and can affect not only future delivery orders but eat-in visits as well. Make sure that every guest’s dining experience is the best it can be. Differentiated Dining.
Businesses can further enhance menus by highlighting bestselling items, supplying photos, and identifying menu items that don’t travel well. Today's restaurants are solidifying a new standard of customer experience, based on the importance of the wellbeing, convenience, and safety of the communities they serve.
As one of the oldest professions known to mankind – cooking is a noble endeavor that serves as a portal for all that a culture means and restaurants are the vehicle for delivering this to and sharing culture with people of all ethnicities, race, genders, and beliefs.
Gifts, special meals, travel, and most importantly – family time consumes the next few weeks. As you travel to other parts of the country for the season – probably a family visit – say thank you to the TSA worker for keeping us safe, shake the pilot’s hand, and smile while offering season’s greetings to the flight attendants.
You may need to segment your audience to create more effective videos, such as content for workday lunches, evening diners, travelers, nightlife, and Sunday brunch crowds. Consider A/B testing, or split testing, to evaluate different video formats, lengths, and post times to see which performs best.
Prohibition and the Speakeasy: Prohibition from 1920-1933 made it illegal to produce, distribute, serve, or consume alcoholic beverages except as a sacrament in the church and for medicinal purposes prescribed by doctors. Speakeasies did oftentimes serve food, but it was not the centerpiece of their existence.
That was followed by airline travel (46 percent), attending live events (43 percent) and seeing movies in theaters (39 percent). Self-serve is still preferred in quick-service restaurants, while full-service restaurant preferences are shaped by service expectations. Multi-serve packaging is uniquely positioned to capture family meals.
In the kitchen you MUST depend on others and the synergy that exists because of mutual respect and a helping hand. [] RESPECT THE INGREDIENTS At its core, cooking is all about serving the ingredients we are given. Read, read, and read more; travel, volunteer, connect, network, and step outside of your comfort zone.
Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.” These team members will go out of their way for the guest because you do so for them. Take care of your employees and vendors and they will take care of your paying customers.
First-time Chicken Salad Chick (CSC) franchise owner Claibourne (Clay) Rogers was introduced to the fast-casual concept in 2015 when she served as an account director at the brand’s public relations firm, Fish Consulting. They immediately jumped to the top of our list.”
From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior.
Next, the team traveled to Cherokee, North Carolina where they had the honor of breaking bread with Mary Thompson, a second-generation basket weaver and member of the Eastern Band of Cherokee Indians who believes that when we live with and take care of plants and animals, they in turn take care of us.
Travelers would have the opportunity to order in their own languages, over their own devices, and in their own time. Overall, it looks like we’ll be saying goodbye to the chunky payment terminals and dramatically reducing the number of interactions in restaurants to minimize room for human error and serving delays.
The research also found that the virus can travel distances far greater than the six feet urged by social distancing guidelines. The HVAC systems serving most restaurants are equipped with dampers and controls that can be adjusted to increase the amount of ventilation. Compliance can come in only two forms. It’s that simple.
Imagine travelers pulling off the highway for the fast-food sandwich they’ve been craving, only to be disappointed because a fryer is malfunctioning. Are QSRs’ parking lots staying lit beyond operating hours, so staff feels safe throwing out trash and getting into their cars?
Cross-contamination occurs when microbes travel from one place to another. Obviously, you can’t serve a piece of undercooked poultry to a diner and expect to avoid trouble. It’s critically important that restaurant workers follow instructions carefully to bring surfaces to a truly clean state. Avoid cross-contamination.
Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well.
Earned media are things like local news stories about the restaurant, mentions in trade or travel stories about your region, online reviews, word of mouth and even mentions of your business on other people’s social media pages. These forums give your restaurant the opportunity to control and disseminate messages to customers.
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