Modern Restaurant Management

DECEMBER 16, 2024

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

NOVEMBER 13, 2024

In light of new laws permitting establishments to serve alcohol for longer hours, how should operators be training staff to understand both the profit potential and the additional responsibility? The training for restaurant staff doesn't change because of extended service hours.

Restaurant Law 446

Restaurant Law Employee Relations Customer Service Insurance 446

Modern Restaurant Management

NOVEMBER 22, 2024

This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Effective, inclusive training should be a part of the onboarding process for all employees, but especially those who are new to the restaurant work environment.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Wasserstrom

JANUARY 10, 2025

In this article, we explore potential causes of the tension between the FOH and BOH and offer a solution that will help improve operational efficiency, guest satisfaction, and employee camaraderie: cross-training. The Trifecta Behind FOHBOH Tension The […] The post Can Cross-Training Ease FOH vs. BOH Tension in Restaurants?

FOH 106

FOH BOH Training Front of House 106

Modern Restaurant Management

OCTOBER 17, 2024

Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

JANUARY 8, 2025

Employee Safety Practice : Train staff on best practices for handling, storing, and disposing of cooking oil to minimize waste and promote sustainability. How should operators be training their staff?

Management 424

Management Management Recycling Sustainability 424

Modern Restaurant Management

OCTOBER 25, 2024

Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential. Therefore, train your staff in waste monitoring practices.

Waste 311

Waste Equipment Inventory Customer Service 311

Modern Restaurant Management

MARCH 25, 2025

Most will flounder without mentorship, training, and structured support. Many restaurants invest heavily in GM training but fail to continue development after MUL promotion. Provide Leadership Training for Multi-Unit Skills Most restaurant companies train their GMs, but few invest in ongoing, structured MUL development.

Coaching 252

Coaching Leadership Training Management 252

Modern Restaurant Management

NOVEMBER 6, 2024

Structure ongoing training to encourage individual learning and development. Upskilling and cross-training are driving employee development to enhance versatility and adaptability within their teams. Actively foster a supportive work environment and openly share its benefits to attract and retain talent. Invest in technology.

Hiring 388

Hiring Hospitality Magazine Technology 388

Modern Restaurant Management

JANUARY 23, 2025

Designate experienced staff to mentor new hires, handle onboarding, or run training sessions. Offering training sessions, mentorship programs, or even covering the cost of certifications or workshops shows employees that the restaurant is invested in their growth.

Operations 396

Operations Workshop Sustainability Inventory 396

Modern Restaurant Management

MARCH 11, 2025

This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. Once onboarded, Immersive training videos show new hires the precise expectations of a day-on-the-job rather than long form manuals.

Mobile Ordering 408

Mobile Ordering Kitchen Safety Fine Dining Food Safety 408

Modern Restaurant Management

FEBRUARY 21, 2025

Resources and training materials are available to make this process easier and ensure everyone is aligned. EPCIS Mapping Example for FSMA Rule 204 CTE Education is another key piece. Helping teams understand the importance of traceability and the role of standardized data can foster a culture of safety and efficiency.

Food Safety 524

Food Safety Management Management Kitchen Safety 524

Culinary Cues

MARCH 10, 2025

Human Resource departments will ensure that every employee works within the parameters of expectations and scheduled reviews. [] LIKLINESS OF FORMAL TRAINING Finally, the most important factor in deciding where a cook wants to work should be the investment a property is willing to make in formal training.

Hotels 307

Hotels Fine Dining Seasonal Menu Healthcare 307

Modern Restaurant Management

NOVEMBER 20, 2024

To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience. Despite ongoing challenges in 2024, 67 percent of restaurant managers are optimistic about what 2025 holds for the industry. If this sounds familiar, 2025 can be your chance to modernize your restaurant.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

FEBRUARY 4, 2025

Train Managers and Employees Managers should know ICE procedures and how to respond. Hold regular training so staff knows what to do if ICE arrives. Maintain records correctly: Keep I-9 forms for at least three years from the date of hire or one year after termination, whichever is later.

Audits 83

Audits Restaurant Law Document 2025 83

Modern Restaurant Management

OCTOBER 16, 2024

Educate Staff on Fraud Awareness Train staff to recognize and respond to signs of fraud, both in online transactions and in the restaurant itself. How can operators train staff to be cognizant of fraud? Limit account access to trusted personnel and review permissions periodically to prevent unauthorized changes.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

ChowNow

FEBRUARY 7, 2025

Train Staff How to Upsell Without Being Pushy Upselling doesnt have to be this awkward thing if you just frame it differently in your mind. Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Increase Your Restaurants Average Order Volume (AOV) 1.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

DECEMBER 26, 2024

Without greater cybersecurity education and deepfake awareness training , it will be increasingly difficult for on-the-ground employees to tell fraud from fact—and they’ll need to.

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

JANUARY 21, 2025

Regularly train staff on safe egg handling procedures. As the operator of a business focused on eggs, how are you dealing with the stress of escalating prices? Rigorous Food Safety Practices: Adhere to strict storage, labeling, and dating protocols for all eggs. What are the best ways to ensure food safety when sourcing eggs?

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

DECEMBER 23, 2024

Train your staff to ask for reviews in the right way If you’re not actively asking for reviews, you’re missing out. Train and reward your staff to encourage honest reviews after a positive interaction without being pushy and avoiding review gating.

2025 308

2025 SEO Social Media Front of House 308

EATER

MARCH 14, 2025

Those people were supposed to train the current generation of bartenders, which left a huge void of knowledge. Since many new hires arrive with a lower baseline of experience, restaurateurs have had to invest in developing more comprehensive training.

Marketing 286

Marketing Recruiting Hiring Back of House 286

Modern Restaurant Management

MARCH 20, 2025

Investing in regular staff training is also essential. Modern tools can assist in managing the delivery operations for your catering business and tracking performance, while also providing ongoing training and support to drivers to ensure your brand is properly represented.

Catering 221

Catering Delivery Customer Service Customer Experience 221

Goliath Consulting

DECEMBER 12, 2024

Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Train bartenders to recognize signs of overconsumption and enforce policies for refusing service to intoxicated patrons. Ensure unblocked pathways to exits and comply with fire safety codes.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Culinary Cues

OCTOBER 27, 2024

Miles Davis considered the most prolific improvisational jazz musician of a generation was classically trained. Picasso, from the age of seven, was trained in copying the work of traditional masters. Picasso, from the age of seven, was trained in copying the work of traditional masters. Be excellent!

Training 359

Training Coaching Uniforms Café 359

Modern Restaurant Management

JANUARY 2, 2025

This not only ensures consistency across locations but also simplifies in-store operations and training. This operational simplicity makes training new hires faster and allows teams to deliver a consistent product every time. This is particularly important for franchise operations, where consistency across locations is critical.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

DECEMBER 5, 2024

Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware. Glassware is reusable, offsetting the initial investment especially when combined with high-margin menu items like cocktails, mocktails and other specialty alcoholic drinks.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

EATER

NOVEMBER 12, 2024

Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents.

Restaurant Law 332

Restaurant Law Education Food Supply Dine-in 332

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

NOVEMBER 14, 2024

This includes frequent cleaning of high-touch surfaces (as mentioned earlier), using effective disinfectants, and training staff on proper hygiene practices. Combatting Contamination To effectively combat the spread of germs, restaurants must implement rigorous cleaning and sanitation procedures.

Equipment 419

Equipment Presentation Training Technology 419

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 19, 2024

Keeping Your Restaurant Safe From training your staff, to maintaining the establishment, many safety measures exist to prevent a fire from happening at your restaurant. Train your staff in proper cleaning techniques to ensure the area remains safe for all working in that part of the restaurant.

Kitchen Safety 473

Kitchen Safety Food Safety Training Equipment 473