Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning. With access to our comprehensive online training library, you can start earning more while working less in your restaurant.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines. They’re spending their days practicing the same moves over and over. They’re reminding themselves to keep calm and focused when performing in front of an audience.

Training 137

Training 2010 Coaching Consumer Goods 137

Embrace the Suck

JANUARY 20, 2021

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry. I have a rule that all my coaching clients must follow: 100% Thank U’s. Why is that important?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Ken Burgin

FEBRUARY 13, 2022

More young people are being given management responsibilities early in their career, and running a hospitality business is becoming more complex. Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. Subscribe to Hospo Reset Podcast on Apple Podcasts.

Leadership 60

Leadership Hospitality Front of House Coaching 60

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. It’s essential for restaurants to create real-world experiences that reflect their brand narrative.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. When you take care of the team and invest in making them better.constant training, growth, and opportunities.that trickles down to create a culture of true hospitality.

Coaching 239

Coaching Social Media Hospitality Take-out 239

Culinary Cues

MARCH 3, 2024

The restaurant business is part of a wonderful industry of hospitality filled with great people doing extraordinary work as a team. Let’s work together to heal the wounds and do the collaborative, creative, and honest work of the cook and server. PICTURE: The well led kitchen team of the Balsams Resort in its heyday.

Leadership 372

Leadership Restaurant Law Social Media Sports 372

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. These are not always delivered due to poor staff training and supervision and as such, customer facing staff require coaching continually.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Ken Burgin

MARCH 27, 2022

It’s a big ask, especially when they may not have had training beyond hands-on experience with another chef. Topics they discussed: How to train people in ‘financial literacy’ and a better understanding of numbers – what does that mean each day for most restaurants or cafes?

Design 113

Design Menu Management Management 113

Xtra Chef

OCTOBER 21, 2020

I was fortunate to experience the benefits of culture-building several times during my career in hospitality. Investing in training that teaches managers how to manage the culture is essential. For more coaching and training tips, visit my website ! This is no small order.

Coaching 133

Coaching Leadership Website Management Download 133

Modern Restaurant Management

NOVEMBER 8, 2022

Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. New Employees Have More On-the-Job Injuries.

Management 187

Management Management Food Safety Hiring 187

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. PLAN BETTER – TRAIN HARDER. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. It’s hard to argue with that logic.

Fine Dining 412

Fine Dining Coaching Dine-in Café 412

Bar and Restaurant Coach

AUGUST 1, 2019

Today we’re talking specifically to Baby Boomers, Gen X, and Millennials who (for the most part) will be hiring, training, and managing this new generation. What You Need to Know When Hiring, Training, and Managing Gen Z Employees. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen). Super Short Attention Span.

Hospitality 95

Hospitality Employee Relations Coaching Hiring 95

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? It is the hospitality in the restaurant experience. What about the sounds of the kitchen? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 319

Fine Dining Dine-in Front of House Design 319

Ken Burgin

JUNE 19, 2022

Ken Burgin interviewed Liz Perkins from The Hospitality Company on this very interesting topic – she has a background as a chef and business owner. Liz now coaches hospitality operators on how to make the best use of the digital management tools available, and master the critical numbers that show business performance and success.

Management 113

Management Management Coaching Hospitality 113

7 Shifts

MARCH 31, 2023

“If your managers are actually spending time with people and really kind of connecting with them and setting goals for them and saying, ‘Hey, you're a food runner now, but I want you to be a server in six months or a year, or maybe you wanna be a chef one day, like, let's get you training there.’ I think that's really a crucial part of it.”

Hiring 195

Hiring Front of House Back of House Document 195

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. General Manager : Did you know that as many as 35 percent of newly promoted general managers fail?

Leadership 78

Leadership Employee Relations Training Coaching 78

Ken Burgin

DECEMBER 7, 2020

Hospitality is a popular subject, and your teamwork with dedicated teachers will mean you are the first to hear about the best students. Jump onto the training bandwagon. It won’t take long to find a training provider who will support with supervision, materials and even a subsidy. Build a relationship with the local schoo l.

Recruiting 88

Recruiting Advertising Coaching Social Media 88

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Train employees to provide top-notch customer service. Guests come to your location to eat.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Here are the top 8 qualities to look for in a hospitality employee: 1.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Bar and Restaurant Coach

SEPTEMBER 13, 2019

A handful of viewers who watch these “save my store” shows will be able to see through the drama-soaked episodes and learn from a common thread: That most businesses in the hospitality industry run into trouble when they don’t focus on (to name a few): liquor inventory control. staff & management training and responsibilities.

Bar 77

Bar Audits Coaching Inventory 77

Core Hospitality

DECEMBER 18, 2018

When coaching hospitality staff, service or kitchen, you should always set a goal for them. What was the opportunity (Let them identify) -What is their course of action to remedy (Let them identify) -Steer the conversation so they can self discover Keeping it engaging will create a better buy in and purpose for their training.

Coaching 70

Coaching Uniforms Management Management 70

Rocket Fuel

JUNE 21, 2022

Train your staff to up-sell soft drink sales in larger sizes. According to the Center for Hospitality Research and Cornell University, turnover costs operators an average of $5,864 per person. Time savings of 2+ hours/day for area coaches and store leaders. . Plus, they’re not getting that refill like in-store customers.

Management 52

Management Management Coaching Customer Service 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Automated and streamlined collection and remittance of city/county/state sales and use tax.

Webinar 166

Webinar Loyalty Program Online Ordering Social Media 166

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Automated and streamlined collection and remittance of city/county/state sales and use tax.

Webinar 175

Webinar Mobile Ordering Loyalty Program Online Ordering 175

Foodable

FEBRUARY 12, 2021

In this episode of The Barron Report , host Paul Barron sits down with Rae Phillips-Luther, the founder and chief executive officer of The R Circle , to explore the struggles women are facing in the restaurant and hospitality industry today. To keep listening to The Barron Report, check out the podcast on iTunes Now !

2021 52

2021 Coaching Leadership Hospitality 52

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded.

Kitchen Safety 193

Kitchen Safety Food Safety Cash Management Food Supply 193

Modern Restaurant Management

DECEMBER 17, 2020

Based on a survey 2,094 employed respondents, the report finds that less than half of managers (48 percent) have been trained in key areas such as one-to-one meetings, coaching, recognition, or professional development. “Organizations need to offer widespread training to all managers to empower them to better lead their teams.

2020 166

2020 Point of Sale Consumer Goods Seasonal Menu 166

Embrace the Suck

JUNE 8, 2019

You breathe in stress and breathe out hospitality. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. ” Having a behavioral survey (and a consultant trained in interpreting them for restaurants and bars) is critical to getting the right team built around you.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Restaurant Clicks

SEPTEMBER 8, 2021

Savor Weinkeller Tide and Vine Oyster House Red Coach Inn The Griffon Gastropub AG Inspired Cuisine Bakery Restaurant & Lounge Flying Saucer Restaurant Niagara Brewing Company Pho Xyclo Queen Charlotte Tea Room Zaika Indian Cuisine & Bar Wine on Third Top of the Falls Skylon Tower Casa Mia Ristorante Hard Rock Cafe. Red Coach Inn.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this? So, what’s the solution?

Hotels 419

Hotels Coaching Employee Relations Training 419

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” He is also a veteran entrepreneur and is a coach to many Fortune 500 companies. Army Officer.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 193

Coaching Employee Relations Hospitality Social Media 193

Modern Restaurant Management

OCTOBER 16, 2019

Most chefs, however, have not been trained in cooking a plant-based diet, at least not on a heightened level. This new offering from Rouxbe comes at the right time, as there is a significant need for an industry-wide training option on the key fundamentals of plant-based cooking.” ” Presto's New Vision. Pared in Philly.

Food Truck 116

Food Truck Customer Service Customer Experience Front of House 116

MBB Hospitality

OCTOBER 2, 2019

They also offer assistance with developing operations and training documentation and franchisee recruitment marketing strategies. For existing franchisors, services include franchise system best practices and benchmarking and organizational audits, improved franchisee support systems and franchise sales coaching.

Franchise 40

Franchise Franchising Employee Relations Travel 40

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. The hospitality industry had a reckoning when a group of women exposed abuse from prominent chefs.

Leadership 195

Leadership FOH BOH Website Management 195