Embrace the Suck

FEBRUARY 12, 2020

Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? In the hospitality world, we give and give to others. Communication is key if you want to build a badass culture. Communication in restaurants sucks! Bad hiring is a disease.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 190

Management Management Food Safety Communication 190

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Communicate what matters to potential restaurant employees.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Gen Z, the target demographic for the restaurant industry, prefers to communicate via text.

Hiring 184

Hiring Recruiting Website Management Social Media 184

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. 10:30 am: Improving recruitment and retention. Years of hospitality experience. 11:30 am: Debrief and present findings.

Franchise 370

Franchise Franchising Communication Front of House 370

ExactHire - Restaurants

FEBRUARY 4, 2020

Let’s face it, hiring in the restaurant and hospitality industry is never really easy. According to the Bureau of Labor Statistics (BLS), the quit rate for employees in the restaurant and hospitality industry is 4.9%–more than twice the average for all other industries. Job Applicants for Restaurants and Hospitality.

Hiring 52

Hiring Hospitality Recruiting Email Marketing 52

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. QR codes are not new, but they are a bit newer to mainstream use.

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Ken Burgin

JANUARY 24, 2023

With ever-increasing staff shortages, it’s time to use your own website as part of the recruitment drive. This page is your non-stop recruitment tool. Positions currently available – keep these updated, or embed the application list from recruitment services like JobAdder or Seek if you use them.

Café 68

Café Recruiting Communication Small Business 68

Open for Business

MARCH 1, 2023

It can turn your team into effective recruiters and trusted brand ambassadors that bring you talented hospitality pros whenever it’s time to hire. These bonuses motivate employees to recruit other talented restaurant professionals in their network. Make sure you don’t limit recruitment efforts to referrals.

Cash Management 78

Cash Management Recruiting Hiring Reference 78

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 228

Front of House Loyalty Program Back of House Training 228

Open for Business

MAY 11, 2023

The goal is equal hospitality for all guests. ELEVATE – A Menu for Change One of the most significant resources for DEI training in the restaurant industry is ELEVATE – A Menu for Change , a program developed by the Multicultural Foodservice & Hospitality Alliance (MFHA).

Recruiting 78

Recruiting Training Workshop Back of House 78

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Here are the top 8 qualities to look for in a hospitality employee: 1.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. A digital scheduler can help you communicate clearly with employees about their shifts.

Technology 147

Technology Front of House Back of House Online Ordering 147

Restaurant365

SEPTEMBER 27, 2021

This article was published in Hospitality Technology. Restaurants are struggling to hire, attract, recruit, and retain employees. Restaurants are struggling to hire, attract, recruit, and retain employees. How can hospitality technology help address today’s restaurant hiring challenges? Design your online presence.

Hiring 78

Hiring Technology Recruiting Website Management 78

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. You’ll hear the term “guest experience” in any kind of hospitality business. Communicating in advance. Quick links.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. QR codes are not new, but they are a bit newer to mainstream use.

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Gecko Hospitality

MAY 4, 2021

Covid Safety: Now is the time to over-communicate and get into the details. For a dditional information on our recruiting services, please contact a Gecko Hospitality recruiter at www.geckohospitality.com. The post Increase your applications during the new normal appeared first on Gecko Hospitality.

Recruiting 98

Recruiting Education Hospitality Information 98

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Encourage open communication and provide frequent feedback and recognition for outstanding performance. Ensure that your recruitment and selection processes are efficient and thorough.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up.

2023 120

2023 2024 Insurance Employee Relations 120

Ken Burgin

FEBRUARY 13, 2024

By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. Applicants will want to understand the dynamics of the team they’ll be joining, including communication styles, management support, and how the restaurant fosters a positive work environment.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Ken Burgin

JULY 5, 2022

They’ve just shared lots of ready-made hospitality systems – try them. Daily Planner for Hospitality Leaders , lots of value in a professionally-designed paper system. JobAdder is recruitment software, to track applicants, manage resumes and handle communication. Not cool when busy places don’t offer this….

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. Recruitment has long been a challenge in the restaurant industry. It can be challenging but being strategic about your recruitment and hiring process can make a big difference. Instead of hospitality specialist, host or customer service.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. How are you communicating with your potential new hires?

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Restaurant365

SEPTEMBER 16, 2021

The hospitality industry is in constant hiring mode. To boost your hiring, communicate directly about your wages and benefits from the beginning, and promptly extend a job offer when you are interested in a hire. To effectively communicate about your company to new hires, promote your values everywhere you can.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Modern Restaurant Management

DECEMBER 9, 2021

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. Using the same platform, employees can communicate with one another to trade shifts as desired.

Customer Service 213

Customer Service Retail Food Safety Mobile Ordering 213

Hot Schedules

MARCH 29, 2021

Being a product owner does not simply involve designing a product and solving business problems, but communicating and collaborating with people from various teams across the business. I’ve found this to be very motivational and a driver for innovation. Learn more about our New HotSchedules Health Survey feature.

Technology 148

Technology Insurance Healthcare Recruiting 148

7 Shifts

JANUARY 31, 2024

For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. Mentorship You'll be responsible for making your team a positive, productive hospitality machine. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Is it community? Hospitality and service? So what do we mean by culture? What do you value?

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

The Restaurant Times

MARCH 10, 2022

Because the recruiting process consumes significant time and money, you want to ensure that it is done right the first time. This process also guarantees that all recruiting managers are on board, ensuring that no employees are hired because one manager campaigned for them. . i) Open Communication . ii) Special Perks .

Hiring 52

Hiring Healthcare Recruiting Insurance 52

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. Your company earns a reputation of continuous development, making it more attractive to top talent.

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

OCTOBER 30, 2019

We’re better at training than we are at recruiting. According to Danny Meyer of New York’s Union Square Hospitality Group, “90% [of the battle] is hiring, 10% is training.” Share them in your employee communication tool. Jim Sullivan, Restaurant Consultant. The skills required to work in a restaurant aren’t rocket science.

Hiring 283

Hiring Training Customer Experience 2010 283

Restaurant365

SEPTEMBER 17, 2021

Make sure to communicate that this isn’t just another job responsibility that you are attaching onto their roles. If you can communicate to employees that this is a long-term investment in their industry knowledge, you may find that they are more likely to stick around for the long term. Hire with retention in mind. Conclusion.

Hiring 78

Hiring Recruiting Training Communication 78

Modern Restaurant Management

DECEMBER 9, 2019

Total turnover for the hospitality industry was 76.7 On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Turnover Tip : Keep your most talented employees by ensuring open communication on their career development. percent in 2018. Disinterest.

Recruiting 114

Recruiting Training 2018 Hiring 114

Bottleneck Management

APRIL 4, 2022

I was on a headset communicating with the production assistant with an anxious bride and her dad inside waiting to walk down the aisle.” Genuine Hospitality.” We look for those values in everyone we recruit to become our teammates. ” What do you think other people should know about this organization?

2011 78

2011 Recruiting Events Hospitality 78

Restaurant365

AUGUST 21, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. How are you communicating with your potential new hires?

Blog 78

Blog Restaurant Law Recruiting Employee Relations 78

The Restaurant Times

JANUARY 28, 2022

Recruitment and Retention . Another significant difficulty that restaurant operations must deal with is the recruitment and retention of qualified employees. The first big obstacle to overcome is the transient nature of many positions in the hospitality industry.

Recruiting 52

Recruiting Customer Service Hiring Seating 52