Goliath Consulting

AUGUST 2, 2022

The restaurant industry saw a significant increase in delivery and takeout during the COVID-19 lockdown. As lockdown restrictions were lifted, restaurant owners expected some customers to return in person while still following safety measures. However, most restaurants were still getting more delivery orders than ever.

Delivery 78

Delivery Online Ordering Food Website Management 78

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Employees should also be disinfecting their hands any time they are in contact with customers or other employees before returning to food prep.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 184

2024 Food Supply Kitchen Safety Influencer 184

Culinary Cues

SEPTEMBER 30, 2021

So, take a deep breath, kick a few empty five-gallon buckets around the kitchen (make sure they are empty), release a string of expletives if it makes you feel better, and take a few ibuprofens to address that constant headache. The customer isn’t always right when they look down on our staff and try to make their lives unbearable.

Food Supply 420

Food Supply Employee Relations Kitchen Safety Social Media 420

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 164

Audits Kitchen Safety Mobile Ordering Customer Experience 164

Culinary Cues

JANUARY 8, 2021

So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. Doing more with less will be the name of the game.

2021 463

2021 Social Media Kitchen Safety Restaurant Law 463

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 171

Technology Loyalty Program Mobile Ordering Download 171

Modern Restaurant Management

FEBRUARY 15, 2024

In a landscape where precision equates to performance, prepping your commercial kitchen for the sweltering conditions and guest upsurge of the warmer months is an exercise in foresight and expertise. The harmony between these two will dictate your kitchen's efficiency.

Kitchen Safety 114

Kitchen Safety Equipment Fine Dining Food Safety 114

7 Shifts

JANUARY 26, 2021

Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever. For both safety and ease, there isn’t a better option. For fast-casual and quick-service restaurants—no more lines.

2021 370

2021 Front of House Social Media Back of House 370

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. There may be more reasons, but these are the most common.

2022 378

2022 Food Truck Merchandise Point of Sale 378

Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. With the collection of more customer data comes the opportunity to retool customer engagement marketing. Delivery Reimagined.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 199

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests.

Management 370

Management Management Kitchen Safety Equipment 370

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Deliverect

APRIL 1, 2020

With the closure of restaurant dine-in services to slow the spread of the Coronavirus, online food ordering has become a crucial business model overnight. Restaurants today have only two options: they can stay open by offering online delivery and/or takeout, or close up shop and wait for the proverbial storm to pass.

Delivery 91

Delivery Food Online Ordering Food Safety 91

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

The Rail

APRIL 25, 2023

By Madhu Kesavan, Contributor In recent years, restaurant delivery has become increasingly popular as consumers demand more convenient ways to enjoy their favorite meals. However, with increased demand comes the need for effective delivery management. However, with increased demand comes the need for effective delivery management.

2023 59

2023 Delivery Management Management 59

Deliverect

APRIL 20, 2020

Over the past few months, delivery and takeout have become a lifeline for restaurants across the globe. Food delivery was booming business before we were hit by the coronavirus. After this is all over, some of those new habits will remain and change the way we’ve been approaching delivery all together. Desserts and side dishes.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 312

Guest Recovery Kitchen Safety Customer Service Food Safety 312

Apicbase

MAY 29, 2024

Every few months, a media article declares the death of ghost kitchens as a viable business model. According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Virtual restaurant brand.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

The Restaurant Times

MAY 22, 2020

Amidst the current lockdown, the restaurant industry has observed a spike in demand for delivery-only services. The growing popularity of online food delivery has enabled restaurant operators to pivot their operations to ghost kitchens. What Measures Can Delivery-Only Restaurant Take To Ensure Proper Food Delivery .

Delivery 98

Delivery Operations Kitchen Safety Food Safety 98

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Allow customers to express themselves. This rarely happens on its own.

Front of House 202

Front of House Kitchen Safety Customer Service Point of Sale 202

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 209

Kitchen Safety Customer Service Customer Experience Dine-in 209

Culinary Cues

MAY 20, 2020

What precautions need to be in place to protect our staff and customers? Will customers return, or will they shy away from any contact with groups of people? Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious.

Kitchen Safety 338

Kitchen Safety Customer Experience Customer Service Education 338

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. In 2021, we will see a dip in customer satisfaction.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Bingage

MAY 28, 2020

While the government has given a clean chit to online food delivery partners to resume their operations, some misinformation regarding the safety of these services has made people consider it unsafe for health. Related Read: Everything you should know about Cloud Kitchen Business Model. Follow Safety guidelines.

Delivery 98

Delivery Online Ordering Employee Relations Kitchen Safety 98

Modern Restaurant Management

MARCH 9, 2022

Restaurant owners are using intelligent packaging to keep food warm, hygienic, presentable, and ready to eat from kitchen to customer plate. Online food delivery and takeaway concept boomed amidst pandemic and continues to gain momentum till today. Delivery of cold food leads to loss of customer.

Compost 202

Compost Sustainability Online Ordering Kitchen Safety 202

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation. Look for an expansion of physical and digital accommodations to support delivery service (like more parking spaces and pickup lockers).

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

DECEMBER 21, 2023

How to Better Ensure You Won’t Need Your Fire Extinguisher The best response is to prevent a fire before it starts by updating and cleaning your kitchen equipment, ensuring rags and smoking materials are disposed of properly, investing in Class K extinguishers and finally 86ing flaming shots. Invest in a drop safe.

2024 179

2024 Kitchen Safety Cash Management Insurance 179

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. HR is tasked with more than the safety of employees. Share Guidance.

Leadership 220

Leadership Kitchen Safety Employee Relations Tip Distribution 220

Modern Restaurant Management

OCTOBER 20, 2020

Ghost kitchens, you’ve got spirit, but not much soul. Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Not up for opening your own off-site kitchen?

Front of House 199

Front of House Kitchen Safety Food Back of House 199

Modern Restaurant Management

MAY 6, 2021

To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. Promoting Safety. For customers, it became a new experience. Dining shifted outdoors, inside tents or into bubbles. QR code menus have now become the norm.

Kitchen Safety 184

Kitchen Safety Guest Recovery Employee Relations Technology 184

7 Shifts

OCTOBER 15, 2020

A restaurant is not just the restaurant owner, a restaurant is the kitchen staff, waitstaff, the whole industry around restaurants. The law temporarily suspends personal-liability provisions for restaurants impacted by mandated closings or service limitations. Takeout & delivery are changing the way restaurants operate ??

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. If you don’t learn to adapt and reinvent yourself, you’re not going to be successful, COVID or not.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Apicbase

MARCH 28, 2024

Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Food safety.

Back of House 52

Back of House FOH BOH Front of House 52