Foodable

OCTOBER 30, 2020

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We That means that customer is bringing in $6000.

Customer Experience 88

Customer Experience Guest Recovery Management Management 88

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

NOVEMBER 5, 2020

As news of loosening restrictions in some parts of the country offers diners an opportunity to return to indoor dining, will customers be ready and willing? The activities that cause the most anxiety appear to be touching shared surfaces and proximity to other customers. Contactless is not just a solution for our present circumstances.

Technology 152

Technology Guest Recovery Customer Experience Mobile Ordering 152

Foodable

MAY 25, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Phil Crawford , the chief technology officer of CKE Restaurants , to explore the ongoing digital revolution in the restaurant industry. Listen to "Restaurants Going Digital | Season 3, Vol.

Guest Recovery 91

Guest Recovery Hospitality Technology Franchise 91

Foodable

NOVEMBER 30, 2021

Listen to "The Customer Management Solution | Season 5, Vol. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. To hear more from this episode with SEVENROOMS, tune into this episode of Hospitality Hangout.

Guest Recovery 80

Guest Recovery Management Management Hospitality 80

Foodable

JULY 13, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid , the co-founder and co-chief executive officer of Mighty Quinn's , to explore virtual restaurants, nationwide delivery, and making the transition to digital. “As

Guest Recovery 90

Guest Recovery Hospitality Franchise Franchising 90

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. Physical service is still valued.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Foodable

JUNE 8, 2020

Listen to "Contactless Everything for Hospitality Venues Vol. Bbot allows restaurant guests to order food and drinks from their phone to their table. Customers do not have to wait for a menu, download an app, swipe their card, or even sign a receipt. And to keep listening, check out The Hospitality Hangout Podcast on Spotify !

Hospitality 52

Hospitality Guest Recovery Online Ordering Download 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 155

2024 2023 Food Order 2013 155

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. New Zealand was the first to record a strong trend towards recovery, in correlation to its success in containing the spread of the virus to date.

2020 153

2020 Guest Recovery Kitchen Safety Online Ordering 153

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

2022 209

2022 Mobile Ordering Guest Recovery Point of Sale 209

Modern Restaurant Management

JULY 30, 2020

All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? But people need to work. Transparency.

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Webinar 175

Webinar Mobile Ordering Loyalty Program Online Ordering 175

Modern Restaurant Management

JULY 30, 2020

All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? But people need to work. Transparency.

Guest Recovery 145

Guest Recovery Food Safety Fine Dining Management 145

OpenTable

APRIL 23, 2020

The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of work. OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. Updated our platform to showcase delivery and takeout services with partners like Caviar and UberEats.

Pricing 105

Pricing 2020 Guest Recovery Reservations 105

Foodable

NOVEMBER 17, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to Food On Demand in Las Vegas. To hear more from all of the guests that stopped by Hospitality Hangout , check out this episode.

Guest Recovery 76

Guest Recovery Food Franchise Franchising 76

Foodable

SEPTEMBER 21, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to the first in-person trade show, FSTEC 2021 where restaurants and technology connect. Click here for more recovery and relief information for restaurant, hospitality and food service operators.

Guest Recovery 52

Guest Recovery Loyalty Program Hospitality 2021 52

Cheetah

APRIL 26, 2021

In fact, the industry is set on a quick recovery. Places like parks, residential street corners, close to essential businesses, hospitals, or factories had their demand increasing significantly. From the customer’s perspective, ordering from a third-party app is effortless. Diners are already subscribed to these services.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

7 Shifts

AUGUST 20, 2020

Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. I’ll always keep 7shfits because it helped me through probably one of the craziest transitions of the hospitality/service industry that there ever has been. ”

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

Foodable

JULY 14, 2020

Listen to "Contactless Everything Continues as Customers and Operators Embrace New Technology Vol. Our guests were still here, but they were now working from home,” notes Matviyenko. To address these customer needs, Allset implemented a contactless pickup initiative. 9: Allset" on Spreaker. They’re looking for a safe bite.”

Technology 59

Technology Operations Guest Recovery Hospitality 59

Foodable

APRIL 30, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. Taffer predicts third-party services will become extinct. Services such as Sky Tab will allow for the application of off-premise delivery within minutes.

Guest Recovery 72

Guest Recovery Kitchen Safety Food Safety FOH 72

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” ” Fogo de Chão Inks New Deals. . ” Fogo de Chão Inks New Deals. Army Officer.

Franchise 199

Franchise Franchising 2020 2021 199

Foodable

SEPTEMBER 11, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Taco Bell is completely renovating its drive-thru business and switching to multi-lane service. Chipotle has moved into drive-thru , and is expanding its mobile locations.

Guest Recovery 63

Guest Recovery Mobile Ordering Fast Casual Fine Dining 63

Modern Restaurant Management

JULY 14, 2020

. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. Restaurants interested in opting in or customers interested in recommending their favorite Black-owned restaurants can visit doordash.com/black-owned.

Mobile Ordering 131

Mobile Ordering Certification Loyalty Program Kitchen Safety 131

The Restaurant Times

MARCH 8, 2022

Every hospitality business owner is attempting to figure out how to stay afloat in the coming weeks and months, and the obstacles are numerous. Updated standard operating procedures should be included in the playbook to provide a safe store environment while also reassuring any nervous customers. Optimized Delivery Services .

Design 52

Design Guest Recovery Fine Dining Tip Distribution 52

Foodable

AUGUST 17, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and Hellmann discuss the latest Coca-Cola Freestyle innovation: a contactless sales solution that allows customers to select and pour a drink in a matter of seconds by using their phone.

Guest Recovery 52

Guest Recovery 2009 Point of Sale Customer Experience 52

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Webinar 166

Webinar Loyalty Program Online Ordering Social Media 166

The Restaurant Group

JULY 7, 2020

All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for. How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? Overwhelming? But people need to work.

Guest Recovery 78

Guest Recovery Food Safety Fine Dining Management 78

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect.

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

Foodable

JULY 16, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. In this episode of The Barron Report, host Paul Barron sits down with frequent Foodable guest Andrew Horowitz, the president and founder of Horowitz & Company. music, movies, photos).

Guest Recovery 52

Guest Recovery Online Ordering Delivery Customer Service 52

EATER

JUNE 26, 2020

While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.

Front of House 114

Front of House Back of House Guest Recovery Loyalty Program 114

Black Box Intelligence

MARCH 17, 2022

Restaurant Guest Satisfaction Snapshot™ – February, 2022. Behind this decline in sales growth is a similar slowdown in guest counts. Sales growth improved over twice the rate of traffic in February, as average guest check growth accelerated again. Top 5 Restaurant Brands. Sales growth was 2.7% in February, an improvement of 3.5

Pricing 52

Pricing Menu Point of Sale Guest Recovery 52

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost. March 18, 2020. March 17, 2020. March 17, 2020. March 17, 2020. March 17, 2020. March 16, 2020.

2020 130

2020 Point of Sale Guest Recovery Government 130

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this. See details here.

2020 191

2020 Loyalty Program Mobile Ordering Fast Casual 191

Black Box Intelligence

OCTOBER 15, 2021

Everyone has to eat somewhere, and knowing how and where your customers choose to eat (a metric known as share of stomach) is vital to reaching them with the right menu items, marketing messages, price points and atmosphere. Of all the money a consumer spends on food, where does the customer spend it? How Share of Stomach is Defined.

Point of Sale 76

Point of Sale Consumer Goods Social Media Customer Service 76

Modern Restaurant Management

JULY 30, 2021

We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” In 2022, Just Salad will expand its award-winning Reusable Bowl Program to digital orders and offer participating customers loyalty rewards in its mobile app, further encouraging sustainable eating on the go.

Franchise 197

Franchise Franchising Fast Casual Point of Sale 197

The Restaurant Times

OCTOBER 29, 2020

With a career in F&B, hospitality & retail spanning more than 25 years, Raymond Santamaria founded Santamaria London, a strategic growth consulting firm in January this year. He provides consultancy & project management services to a variety of clients, acting as the de facto sales & marketing lead on their behalf.

Operations 40

Operations Kitchen Safety Guest Recovery Food Safety 40