SpotOn

MARCH 19, 2024

SpotOn was named by Fast Company as one of the most innovative companies in 2024, joining past winners like OpenAI, AirBnB, and Microsoft. Listed as number 9 in the dining category by Fast Company , SpotOn was recognized for its continuous innovation with products like Seat & Send and Marketing Assist.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 181

Technology Customer Service Online Ordering Hospitality 181

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic.

Technology 193

Technology Mobile Ordering Customer Experience Customer Service 193

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. From 2009 to 2017, gross bookings in U.S. Create Special Offers for Customers.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. With modern technology platforms, there's no need for physical cards or receipts.

Technology 370

Technology Front of House Social Media Back of House 370

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. The answer lies in technology.

Fine Dining 193

Fine Dining Technology Front of House Sustainability 193

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 186

Technology Mobile Ordering Social Media Customer Experience 186

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology.

2022 193

2022 Hospitality Brewery Mobile Ordering 193

Modern Restaurant Management

NOVEMBER 17, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dirk Izzo , SVP at NCR Hospitality, about the intersection of hospitality and technology. To listen, click here.

Technology 178

Technology Hospitality Innovation Serving 178

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. billion in 2027.

Technology 220

Technology Innovation Restaurant Law Customer Service 220

Modern Restaurant Management

MAY 25, 2021

At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.

Hospitality 186

Hospitality Insurance Government Online Ordering 186

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. From 2009 to 2017, gross bookings in U.S. Offer time-sensitive deals and coupons.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

2024 197

2024 Food Supply Kitchen Safety Influencer 197

Modern Restaurant Management

MARCH 19, 2024

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. The Future of Hospitality While the future of new technology is promising and solidified in the industry, it's crucial to remember the timeless elements that keep customers coming back.

Leadership 193

Leadership Customer Service Customer Experience Technology 193

QSR Automations

APRIL 17, 2024

That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience. In their latest report, Nation’s Restaurant News stated that a whopping 96% of operators said technology would be important for meeting key objectives in 2024. Join our blog list for monthly updates: Subscribe!

Technology 52

Technology Front of House Back of House Social Media 52

Modern Restaurant Management

APRIL 22, 2022

In the hospitality industry, QR codes are currently all the rage as they are practically e-commerce payments. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Voice Ordering to Ease Restaurant Interactions.

Technology 193

Technology Mobile Ordering Customer Service Food Order 193

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024 185

2024 Customer Experience Compost Loyalty Program 185

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Technology is changing the way that customers order from restaurants on- and off-premise. Fortunately, tech can help boost operational efficiency in restaurants.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Open for Business

MAY 30, 2024

Industry leaders, innovators, and passionate restaurateurs gathered to explore the latest trends and tech shaping the future of dining. For restaurants, we see AI as a powerful tool to help save time so they can focus on things like providing amazing hospitality,” OpenTable CEO Debby Soo recently told Barron’s.

2024 78

2024 Innovation Hospitality Dine-in 78

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways. These are some of the latest hospitality trends to consider for your restaurant.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. A New Leap in Technology In recent years, robotic technology in the restaurant industry has experienced rapid growth, and this trend is set to continue. Even today, the latest data from the U.S.

2024 198

2024 Customer Service Customer Experience Social Media 198

Typsy

MAY 11, 2021

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 184

Technology Healthcare Social Media Mobile Ordering 184

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. From leading software engineering at Macy’s Inc.,

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

JUNE 18, 2020

The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. Expanding a traditional restaurant model to include new innovations requires focus and attention on daily business metrics.

Supplies 166

Supplies Innovation Food Supply Loyalty Program 166

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs.

2024 193

2024 Fast Casual Insurance Food Safety 193

Social Hospitality

OCTOBER 10, 2023

They often use modern kitchen innovations and data analytics to streamline their processes. These innovative culinary ventures bring many benefits as digital dining becomes increasingly integrated. Constantly innovates the menu Virtual restaurants can experiment freely with their menus, introducing new flavors without constraints.

Online Ordering 222

Online Ordering Social Media Food Order Catering 222

Foodable

DECEMBER 24, 2020

Technology is critical to the survival of the restaurant industry in a post-pandemic world. The future of the restaurant and hospitality industry depends on two major categories of foodservice technology to advance: operations and next generation foods. Millennials represent the largest percentage of the consumer market today.

Technology 52

Technology Hospitality Operations Innovation 52

Goliath Consulting

OCTOBER 24, 2023

As we step into 2024, it’s time to explore the exciting and innovative trends that will dominate our glasses, mugs, and bottles. Innovative Flavors The year 2024 will be a playground for innovative flavor profiles. Smart Drinks The rise of technology has extended into the beverage world.

2024 78

2024 Beverage Innovation Catering 78

PathSpot

APRIL 26, 2024

Cleanliness and safety are top priorities in the food service and hospitality industry. In food service and hospitality, paying attention to BOH hygiene protocols will increase the risk of illnesses among customers and employees. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. Restaurant floor plan creator.

Technology 147

Technology Front of House Back of House Online Ordering 147

Restaurant Technology Guys

APRIL 10, 2023

Now, Cummings is innovating F&B models with his three hospitality focused businesses, media and marketing agency, Best Served Creative, new restaurant opening firm, Angry Olive Consulting, event production company, Fortune Cookie Concepts. Restaurant Technology Guys Podcast Ep. The post 173.

Serving 94

Serving Technology Social Media Website Management 94

Modern Restaurant Management

MAY 25, 2021

Did you know one of the first restaurant brands is one of the most innovative today? He is an industry-leading authority in restaurant technology and delivery channels, specializing in mergers and acquisitions, domestic and international operations, franchising, and new product development.

Innovation 105

Innovation Back of House Franchise Franchising 105

Foodable

JUNE 22, 2021

12: PAR Technology" on Spreaker. PAR Technology is a global restaurant tech company and platform that creates innovative technology and hardware for operators to build their business and strengthen the bond between the restaurant and the guest. And to keep listening, check out The Hospitality Hangout podcast on Spotify !

Technology 87

Technology Guest Recovery Point of Sale Hospitality 87

Aaron Allen & Associates

MAY 10, 2024

In an era where capital efficiency and strategic growth have never been more crucial, Real Estate Investment Trusts (REITs) emerge as pivotal players in transforming the real estate landscape of the hospitality industry. By investing in these properties, REITs can capitalize on the profitability of foodservice and lodging facilities.

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Modern Restaurant Management

APRIL 9, 2024

Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. More than half of respondents (54 percent) expressed optimism about the positive impact of AI in the restaurant industry, according to a survey from Slang.ai. A promising 71.6

Customer Experience 183

Customer Experience Customer Service Technology Inventory 183