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Ready To Sell? Maybe You Should Be

Modern Restaurant Management

In 2018, I opened a self-serve tap house and sports bar called Auggie’s Draft Room. Success in the restaurant industry isn’t just about serving great food or building a loyal customer base. Success in the restaurant industry isn’t just about serving great food or building a loyal customer base.

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Why Strong Beverage Programs Matter (Podcast)

Modern Restaurant Management

Launched in 2018 by organic farmers, the company offers artificial-free, certified organic, and non-GMO sodas and drinks and is currently partnering with Chipotle, Pokeworks and Umami Burger, among others. A new episode of The Main Course , our podcast series with MarketScale, is served up every Tuesday and Thursday.

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What’s the Deal With Wonder, the ‘Food Hall’ That’s Suddenly Everywhere?

EATER

The e-commerce entrepreneur Marc Lore, who ran e-commerce at Walmart from 2016 to 2021 , founded Wonder in 2018. By 2021, it had expanded to serve the entire town. That surge is especially shocking considering that Wonder only started opening physical locations in 2023. As it grows, here’s what you need to know. Who’s behind Wonder?

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Why Restaurants Should Lean Into Loyalty Programs As a Way to Increase Direct Sales

Modern Restaurant Management

According to a 2018 survey, 15 percent of customers who are loyal to a brand can generate anywhere from 55 percent to 70 percent of that brand’s total sales. These referrals serve as free advertising and are an easy and effective way to gain new potential long-term customers. What’s more, loyal customers spend more.

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Why Friendly Fraud Is on the Rise at Full-Service Restaurants

Modern Restaurant Management

According to The State of Chargebacks 2018 Report from Kount and Chargebacks911.com, That's a loss of one out of every 100 meals served. com, restaurants are now seeing as many as one out of every 100 (one percent) of customer transactions fall victim to chargebacks.

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Will Handwritten Names on Cups and Free Refills Actually Make Starbucks Better?

EATER

For the orders that will actually be consumed inside a Starbucks cafe, the chain will now offer free refills on drip coffee and tea, which will be served in ceramic mugs or clean personal cups brought from home. Also making a comeback is the self-service condiment bar, where customers can add cream and sugar themselves.

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The Positives and Pitfalls of Third-Party Ordering 

Modern Restaurant Management

In 2018, Grubhub reported $5.1 In many ways, TPO platforms serve as a new advertising mechanism for restaurants. billion in food sales demonstrating a 34 percent increase from the prior year, according to the Associated Press. Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019.

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