Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. Just as one issue seemed fixed, another presents itself.

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Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Whether the Omicron variant proves to be the coronavirus’s last gasp (here’s hoping) or not, things will, at some point, return to something resembling normalcy.

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2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Here are their insights. You order online and receive a code.

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2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

OCTOBER 24, 2022

Restaurants and customers are feeling the effects of inflation, according to the third quarter 2022 data for the Yelp Economic Average (YEA) report, The report reveals that inflation experiences have intensified for consumers in every state in the U.S. year over year, with reviews mentioning inflation up by 22 percent compared to Q3 2021.

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Fast Casual Food Supply 2022 2021 455

Modern Restaurant Management

OCTOBER 16, 2023

In 2022, there were about 631,000 restaurants in the United States. With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. When asked if they were dining out tonight: 30 percent said they would choose a chain restaurant.

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Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

JUNE 15, 2022

While restaurants saw sales plummet during the height of the pandemic, Americans proved how much they were looking forward to dining out again once vaccination rates rose and positive COVID cases started to fall. billion during 2022-2026. Looking for some ideas to help your casual dining establishment thrive?

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Casual Design Fast Casual Outdoor 520

Modern Restaurant Management

FEBRUARY 21, 2022

We are witnessing the evolution of fine dining. Nowadays, vegan food is becoming normal in restaurants and fast food joints. Bn at an impressive 22 percent CAGR in 2022. Bn at an impressive 22 percent CAGR in 2022. Plant-based eating was previously limited to some selected restaurants and casual cafes.

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Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

JULY 27, 2022

"Like so many industries, full-service and fast-casual restaurants are feeling the impact that inflation is having on their business and guest count. . "Like "Like so many industries, full-service and fast-casual restaurants are feeling the impact that inflation is having on their business and guest count.

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2022 Customer Service Fast Casual Food Safety 450

Modern Restaurant Management

APRIL 12, 2022

Revenue Management Solutions just released its Q1 2022 consumer sentiment survey, and it appears the industry’s concerns have moved beyond the pandemic. As we enter Q2 2022, it’s a different view. A year ago, the restaurant industry was hopeful as it anticipated the vaccine rollout. Restaurants were keen to have them.

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Pricing 2021 2022 Fast Casual 474

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.

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Certification Fast Casual Front of House Government 221

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Dining habits and options have changed in the past two years, and restaurant advertising needs to change in turn. Takeaway Ideas For Restaurant Advertising In 2022.

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Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. Fast food reigns supreme.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. How would you characterize 2022 for restaurants? In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses.

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2023 Employee Relations Franchising Franchise 474

Modern Restaurant Management

JULY 21, 2022

In May 2022, the annual rate was 8.6 While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. percent YOY after experiencing a decline in overall performance in Q1 2022 due to the spread of the omicron variant. Average check was up 7.2

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2022 2005 Consumer Goods Fast Casual 447

Modern Restaurant Management

JANUARY 30, 2024

When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots. percent YOY.

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2024 Fast Casual Point of Sale 2023 405

Modern Restaurant Management

OCTOBER 12, 2022

Recently, Thanx customer Velvet Taco, the Dallas-based fast-casual restaurant serving globally inspired tacos, has done just that with the launch of their Hidden Backdoor M enu. The fast-food giant brought back the Mexican Pizza in May 2022 as a Limited Time Offer. Additionally, the Backdoor “Secret.”Menu

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

DECEMBER 22, 2022

Chefs are expressing optimism and anticipate a return to “normal,” according to the 2022 James Beard Foundation Fall Industry Survey. Patience and grace go a long way right now, when dining out. . Rising labor costs, the inability to find staff to hire, and rising non-food costs (utilities, containers, furniture, etc.)

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Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

SEPTEMBER 12, 2023

The fast casual restaurant segment has seen tremendous success and growth in recent years. CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. Why should fast casuals work on improving with young families?

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Fast Casual Entertainment Casual Employee Relations 493

Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. While insightful, it wasn’t all great news.

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2023 Fast Casual 2022 Pricing 398

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

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Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

FEBRUARY 28, 2024

Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

Modern Restaurant Management

JANUARY 19, 2022

The entire industry was forced to adopt a decade’s worth of delivery and curbside technology in a matter of months just to stay functional as consumers first battled lockdowns and later their own hesitancy to return to dining-in. The so-called Great Resignation has also taken a heavy tol l on the food service industry.

Food Supply 499

Food Supply Restaurant Law Email Marketing Mobile Ordering 499

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by the end of 2023.

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2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

JULY 30, 2021

The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams. MRM Franchise Feed features news about the restaurant franchise (MUFSO) landscape. KFC Foundation Launches MyChange.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

MAY 28, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Clean Juice Celebrates Franchisees. Clean Juice®, honored its franchise partners during its annual Juicey Awards event. million guests.

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Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. “We owed this rebrand to our fan-base of customers, franchisees and budding investors to experience our brand in an optimized and energized way.” ” Ike's Loves Bangin' Buns.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

JANUARY 12, 2023

A recent Toast survey found that one in three restaurants had a difficult time hiring in 2022, so restaurants need to bring their “A game” to show all employees appreciation for the fantastic effort they gave between Thanksgiving and New Year’s Day. Do show gratitude in a personal way. Make them feel special.

Transportation 498

Transportation Loyalty Program Fast Casual Fine Dining 498

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. million times per month.

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2024 Loyalty Program Food Order 2030 492

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

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Fast Casual Food Food Order Mobile Ordering 284

Modern Restaurant Management

APRIL 4, 2024

That’s much more money than I ever had to spend on marketing but a drop in the bucket compared to what other fast casual brands spend for much less impactful results. There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable.

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Sustainability Book Food Supply Waste 490

Modern Restaurant Management

JANUARY 31, 2020

Yelp released its first-ever annual Yelp Economic Average? YEA) report, a benchmark of local economic strength in the U.S. The report found that most local economies nationwide slumped in 2019, down 1.3 percent from the previous year, led by underperformance in restaurant, food and nightlight categories, as well as brick-and-mortar shops.

2020 480

2020 Loyalty Program 2019 Point of Sale 480

Restaurant Business

AUGUST 29, 2023

Here’s a look at the chains that closed the most units in 2022. Denny’s Units closed: 42 (2.8%) The 24-hour breakfast chain, much like a large swath of traditional family-dining concepts, has seen its market share decline since the pandemic. But plenty of restaurants shrunk last year. Subway Units closed: 571 (2.7% unit count.

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2022 Fast Casual 2023 Small Business 246