Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Failure to adapt will make securing a seat at the table an uphill battle for tech companies.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

EATER

AUGUST 12, 2021

Customs restrictions, high transport costs, and a short shelf life have made the world’s greatest mangoes — grown in Pakistan — difficult to come by in the U.S. It was almost midnight when I pulled up to the drop site in a borrowed car, the rear seats pushed down to make room for the product.

2010 364

2010 Agriculture Food Truck Email Marketing 364

EATER

SEPTEMBER 21, 2020

Service workers have lost their jobs or are put in harm’s way to make ends meet. Last year, based on a series of talks with women working in Detroit’s dining scene, FoodLab published A Seat at the Table , a solutions-based guide to building a better food industry. Businesses are closing at a high rate due to diminished income.

Food 364

Food Front of House Government Food Supply 364

Perfect Daily Grind

SEPTEMBER 7, 2022

You may also like our article on whether airlines are starting to offer better coffee. We partnered with Select Service Partner to open Cultivos Coffee in Athens International Airport,” he adds. How is the customer experience affected? To find out more, I spoke with two coffee professionals who operate businesses in airports.

Café 158

Café Franchising Franchise Beverage 158

EATER

JULY 18, 2023

The blind waitstaff helps the diners find their seats, and then serves them a series of mystery dishes, which the guests taste and guess at in total darkness. The pandemic led to an explosion of touchless QR code menus, and restaurants that now use services like DoorDash and Uber Eats.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

The Restaurant Coach University

MARCH 2, 2017

However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. CREDIBLY: What’s the main problem with a restaurant using coupons to attract customers? Is there any scenario for a restaurant owner when using a deal service like Groupon or LivingSocial makes sense?

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

EATER

JULY 8, 2024

Restaurant service fees are now commonplace. At their best, restaurant service fees circumvent the problem of tipping in order to more equitably compensate employees. Why restaurants have service fees The problems that tipping exacerbates — racism, sexism, harassment, and exploitation — are well established.

Airlines 303

Airlines Tip Distribution Front of House Restaurant Law 303

Modern Restaurant Management

FEBRUARY 14, 2020

Neilan is responsible for overseeing and bringing fresh ideas to the hotel’s food and beverage program, which includes Topside and B-Side Cocktails and Karaoke as well as the hotel’s private events and room service. The small eat-in eatery has 19 seats and take-out and delivery are available. Donal Neilan.

Back of House 329

Back of House Hotels Events Design 329

Modern Restaurant Management

APRIL 20, 2021

The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Whether a customer is ordering for an at-home event, or visiting a venue in-person, operators should use all the tools at their disposal to create magical moments at every interaction.”

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

NOVEMBER 20, 2019

.” A tradition that started 19 years ago to celebrate our nation’s heroes, Golden Corral’s Military Appreciation Night has served nearly six million complimentary meals to military personnel and generated nearly $17 million in guest contributions to support community-based service initiatives for veterans through DAV.

Franchising 261

Franchising Franchise Customer Experience 2020 261

Modern Restaurant Management

JULY 16, 2021

UNO Pizzeria & Grill will provide its General Managers at the restaurant level with two round-trip airline tickets to travel anywhere in the continental United States. Within only a few days of the service operating, UNO helped 87 percent of its employees secure an appointment. ” Biggby in NY.

Franchising 411

Franchising Franchise 2021 Employee Relations 411

Restaurant Clicks

DECEMBER 7, 2021

You can also reserve seats at their bar or patio. If you have a special event in mind, ask about their custom menus. Every culinary team member under Executive Chef Chad Houser carefully ages and cures their cheese and charcuterie to bring out a full flavor for every customer to experience. They also offer catering services.

Food Truck 111

Food Truck Reservations Seasonal Menu Online Ordering 111

EATER

OCTOBER 21, 2021

I spent the night seated at a table in the lounge car waiting for 6:30 a.m. I’m from the street too and I’m not impressed,” he said, though he was impressed with the merchant marine’s duffle bag of whiskey nips, so he took a seat and a drink. breakfast time — with three other lone travelers.

2005 321

2005 Back of House Training Dine-in 321

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

AUGUST 1, 2024

California restaurants were on the edge of their seats in June as the decision around the state's "junk fee ban" loomed over them. When senators first proposed the new law, it wasn't clear whether it would outlaw restaurant surcharges like service fees and wellness fees. Restaurant associations were not happy. What is the junk fee ban?

Restaurant Law 221

Restaurant Law Front of House Back of House 2024 221