Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. A Customer Relationship Management (CRM) system is key to helping restaurants stay connected to their customers and creating more profits for the restaurant.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Supplement your restaurant’s safety further by training managers to spot the early warning signs of workplace injuries in employees. Promote Employee Reconditioning.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Culinary Cues

NOVEMBER 25, 2024

The second family is a breath of fresh air when we could easily feel left out. [] WE SPEAK THE UNIVERSAL LANGUAGE: Finally, I am grateful for food as a communication vehicle. They have taught me far more than I have ever been able to pass onto them. Happy Thanksgiving. What are you thankful for?

Food Supply 348

Food Supply Uniforms Café Take-out 348

ChowNow

MARCH 21, 2025

If managing food delivery feels more like a headache than a revenue stream, youre not alone. But with so many third-party platforms available, managing them all simultaneously quickly becomes overwhelming. In this article, youll learn: How food delivery aggregators work and why theyre valuable.

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

JUNE 15, 2021

In fact, the automating and upselling that occurs through predictive digital menus can lead to better management of inventory levels, preserving shelf time on low stock items, say onion rings, and recommending overstocked items such as fries. Don’t Confuse Customer Communications with Customer Loyalty. One precedes the other.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. The post How Smart Communication Tools Enhance Restaurant Operations appeared first on.

Communication 78

Communication Operations Back of House Inventory 78

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Restaurant managers can now detect and avoid equipment failures before they happen.

Food 474

Food Food Safety Front of House Fast Casual 474

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. For example, well-crafted integrations between software systems enable simplification and automation of order management, inventory control and customer relationship management.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

Modern Restaurant Management

MARCH 10, 2022

Property, Workers’ Compensation, and Primary/Excess Liability amongst other management/executive and professional liability programs) are proposing some level of communicable disease exclusions to specific preclude coverage. The burden has been on Insureds to “prove” that employees and/or third parties (i.e.,

Insurance 437

Insurance Food Safety Employee Relations Front of House 437

Modern Restaurant Management

NOVEMBER 26, 2024

In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. The article goes on to suggest that “restaurant menus can be surprisingly revealing. And as spending increases, so does engagement.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

ChowNow

FEBRUARY 13, 2025

An inventory management system with automated restocking alerts keeps your stock levels in check. It is the central nervous system of your restaurants operations, and most of the tools we cover in this article will need to integrate with your POS (point-of-sale) system. Look into AI-driven scheduling and automation tools.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.

Communication 553

Communication Leadership Article 2022 553

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate.

Delivery 195

Delivery Online Ordering Customer Service POS 195

Goliath Consulting

JUNE 15, 2021

A lack of communication is possibly the most overlooked problem affecting the supply chain. Even though the ability of supply chain actors to interact has vastly improved as technology has progressed, the sector continues to face numerous issues due to lack of communication due to the fragmentation of the food system and the supply chain (4).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

Front of House 221

Front of House Back of House FOH BOH 221

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. From cloud-based tools to smart IoT sensors, technology is revolutionizing how restaurants relocate.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

ChowNow

MARCH 27, 2025

In this article, youll learn: The 10 KPIs for online food delivery every restaurant should monitor Why these metrics matter to your business How to track and improve them Lets dive into the KPIs that can make or break your online delivery strategy.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

DECEMBER 8, 2020

And, there are many different channels through which you can communicate with your audience. The article below covers some of the factors you should consider in your social media strategy – including what to look for when choosing the right social media platform for your restaurant’s marketing strategy.

Social Media 520

Social Media Advertising Customer Service Article 520

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Essential to calming the storm is communication with your customers. Most importantly, management and ownership must be visible. Will you be taking temperature scans?

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. Training, Training, Training … Making Current Staff and Managers Better. That was only a few weeks ago and we are now there. At this point every state is reopened to 100-percent capacity.

Customer Service 465

Customer Service Reservations Specials Training 465

Goliath Consulting

JULY 28, 2020

Soft-skills, defined by the Oxford Dictionary as “personal attributes that enable someone to interact effectively and harmoniously with other people”(3), will be more important than ever, and managers with a long-term vision for their restaurant are using this time as an opportunity to build and strengthen their team. Situational Leadership.

Leadership 348

Leadership Employee Relations Front of House Communication 348

The Rail

DECEMBER 2, 2024

In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. Platform-to-Consumer : Where platforms like Uber Eats or Zomato connect customers to restaurants but manage delivery. Inventory management to keep track of stock levels.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JULY 6, 2020

The article you read from last year may be outdated. Managing Leave and Employees’ Medical Conditions : The labyrinth of federal and state leave laws can feel like three-dimensional chess. Records Management : California law imposes numerous recordkeeping requirements on employers. Start with a good employee handbook.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

Culinary Cues

FEBRUARY 18, 2020

So, wouldn’t it be safe to say that if you can manage a kitchen – you can manage any kitchen? There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues. The answer is emphatically – no.

Beverage 509

Beverage Events Food Order Website Management 509

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Frictionless Hands-Free Response is Becoming Commonplace.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Goliath Consulting

MAY 19, 2020

It can be stressful to manage a growing catering business without relying on technology. there will be logistical challenges in trying to keep track of every detail without a business management software. It will also provide a marketing platform where you can meet new people and gain new leads. INVEST IN TECH.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

ChowNow

MARCH 19, 2025

In this article, you will learn: Why takeout is a powerful tool for customer retention The biggest reason diners dont returnand how to fix it Simple strategies to turn first-time customers into regulars Lets look closer at how takeout has changed.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Customer Experience 195

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. The first is to ensure that all of your internal communications are encrypted using a high-quality VPN. Why Is Cybersecurity Important for Restaurants? Prepare For The Worst.

Website Management 509

Website Management Retail Small Business Online Ordering 509

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchising 435

Franchising Franchise Email Marketing Communication 435

7 Shifts

NOVEMBER 17, 2020

Why restaurant managers should use them. How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! Bonus : Don't miss our downloadable employee evaluation form template at the end of this article!

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

FEBRUARY 27, 2025

” Jack Welch Welch, the visionary past CEO of General Electric points to the most important role of a leader (chef, manager, restaurant owner) which is to develop their staff, to mentor them, to teach and train, and feed their passion until they match or even surpass your own abilities. This is the sign of true leadership.

Consumer Goods 266

Consumer Goods Presentation Leadership Dine-in 266

7 Shifts

FEBRUARY 10, 2023

Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. That’s why we purchase smartphones for all of our managers—and pay for their plans. I remember reading an article on RestaurantOwner.com that said just because a restaurant is busy doesn’t mean it’s profitable.

Social Media 370

Social Media Email Marketing Technology 2007 370

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Communicating the new schedules was another logistical nightmare. was a pain.

Operations 370

Operations Book Small Business Communication 370

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those people who choose to become successful restaurateurs must have a strong background in finance and financial management.

Customer Experience 399

Customer Experience Café Hospitality Customer Service 399

Social Hospitality: Restaurants

AUGUST 13, 2020

Whether you’re the hotel manager or the head honcho at a successful local coffee shop, remember that customers keep coming back to your establishment not because of the amazing coffee, but because you view them as a valued member of your community. It’s great to combine this solution with traditional practices.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516