7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. What is a pre-shift meeting.

Front of House 397

Front of House Back of House Customer Service Coaching 397

Culinary Cues

MARCH 21, 2022

Attention to detail cannot be turned on and off, so how a cook organizes his or workstation in the restaurant is how he or she will organize their home kitchen, their clothes, books, records, and food supplies. To some, it may seem less significant, but to seasoned professionals – this is the truth of the kitchen.

Front of House 356

Front of House Back of House Point of Sale Food Order 356

7 Shifts

APRIL 13, 2021

Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed. This is usually 9% for the back of the house and 4% for the front, totally a target of 13%. They also opened a sister restaurant, Gameday Fresh Grill, also in Woodstock.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. It’s a necessity for building a modern and future-proof restaurant. That’s where a cloud-based inventory management system comes in. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Culinary Cues

DECEMBER 3, 2022

I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. Can’t make it in.”

Back of House 339

Back of House Hotels Front of House Book 339

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Culinary Cues

JANUARY 18, 2023

Whenever we (chefs) look back on our time in the kitchen, we’re able to categorize experiences in one of three silos: a learning experience, mission accomplished, or inspiration. The rhythm between front and back of the house is seamless, tempers are in check, and the night ends with everyone sharing fist bumps and high fives.

Back of House 382

Back of House Front of House Education Café 382

7 Shifts

SEPTEMBER 16, 2021

Whether you’re managing multiple restaurants right now or are thinking about expanding your current business , this guide has everything you need to run more than one restaurant at once with success. Table of Contents. New Concept or Replicate? Create Consistency with Your Operations. Delegating Responsibilities. Keep Your Team Connected.

Management 370

Management Management Document Hiring 370

7 Shifts

APRIL 23, 2021

Imagine if you were furloughed from your job then offered it back with more responsibility and less pay; you probably wouldn't be in a hurry to return to that job either.”. As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. Adam Ranier, Writer, Restaurant Manifesto.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Culinary Cues

FEBRUARY 22, 2021

This was (is) the design of classic coffee houses, speakeasys, and corner cafes for generations. Ah…now is the time for everyone to start speculating about what the restaurant business will look like when all of this craziness is over. I know what you are thinking – WHAT!!!! At least the real bad news is out of the way.

2022 378

2022 Food Truck Point of Sale Front of House 378

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). It reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

Culinary Cues

MAY 20, 2024

Looking back, Escoffier would probably admit, to some degree, that this was not the best approach and would encourage chefs and operators to build in this balance. It’s been 89 years since Escoffier stood in front of a range for the last time, yet his presence is still felt by professional cooks and chefs.

Hotels 274

Hotels Front of House Fine Dining Back of House 274

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! When I dug down into what created this toxic behavior it was easy to see now (not so much back then). Back then my number one solution to fix a problem was to just work through it. Coming out in late February 2021.

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

AUGUST 26, 2022

In the back of the house, rampant inflation and ongoing supply chain disruptions are cutting into margins. Simultaneously, staffing is an urgent and ongoing front-of-house concern. It is even more so for independent restaurants, which usually have one manager for all front- and back-of-house duties.

Front of House 204

Front of House Back of House Food Supply Supplies 204

Culinary Cues

JUNE 29, 2024

This can be crazy, over-the-top efforts as describe in Guidara’s book, Unreasonable Hospitality (I encourage everyone to read it) or it might be simple, unexpected efforts that set you apart and create lasting memories. Is it possible to set the stage for these reactions? What would it take for guests to rave about dining in your restaurant?

Dine-in 296

Dine-in Customer Experience Back of House Customer Service 296

7 Shifts

AUGUST 2, 2024

When hiring restaurant accountants, your primary consideration should be those who understand the complexity of the food and beverage industry—both front-of-the-house and back-of-the-house operations and management. It involves tracking massive amounts of real data and industry benchmarks. Sounds complicated?

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

AUGUST 12, 2020

Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

APRIL 22, 2020

Put down the knife and back away from the table. [] YES CHEF RULES THE DAY. As previously stated – you can take the chef out of the kitchen, but you can’t take the kitchen out of the chef. This time of displacement is tough on everyone. Each of us deals, or tries to deal, with this situation in our own unique way.

Back of House 355

Back of House Point of Sale Take-out Food Order 355

Social Hospitality

MAY 6, 2020

Four Seasons New York: Housing Healthcare Pros. The luxury hotel, where rooms typically top $1,000 a night, closed at the end of March and is not taking new bookings. Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. Hotel Trundle Shares Stories of Happiness. Thank you @FourSeasons.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

7 Shifts

MAY 31, 2021

On the other hand, skimping on ingredients increases the likelihood that a guest won't come back – and may even tell others not to do the same. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

SEPTEMBER 4, 2023

It was strange at first, but then we gradually dressed up a room in our house, set up our computers, turned on the Keurig Coffee Maker and spent our days flipping from one virtual meeting to another. This may seem like a strange topic for a blog focused on the restaurant industry and the world of food but hear me out. So why not?

Social Media 351

Social Media Food Safety Small Business Retail 351

7 Shifts

FEBRUARY 10, 2023

Amazon started with books and we are starting with BBQ. What do you use for back of house? By embracing new and emerging technologies, and going all-in on smartphone storytelling, we found a way to become much more than a single-unit barbecue restaurant on the outskirts of San Diego. We became a global media company. Guess what?

Social Media 370

Social Media Email Marketing Technology 2007 370

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. As a cook or chef there are many days that go well and a few that challenge the best. Your dictionary. But when this occurrence takes place with a team, the results can be magical. It is beautiful to watch and energizing to experience.

Café 348

Café Front of House Point of Sale Back of House 348

EATER

DECEMBER 20, 2023

Martha Stewart’s Christmas was not just a book, of course. What can you say about a woman who makes not a gingerbread house but a gingerbread mansion?” Lille Allen/Eater If you build a gingerbread Baroque church, some people will take it personally Martha Stewart’s Christmas is, as they say in academia, a rich text.

Book 112

Book Back of House Entertainment 2003 112

Embrace the Suck

FEBRUARY 16, 2023

Every great team experiences tension. The pace of service in a busy restaurant can lead to interactions that are curt — to say the least — but larger issues can arise as well. Are you noticing your restaurant team is arguing? Is your employee turnover rate going up? Are you sensing a general lack of respect on the team?

Front of House 299

Front of House Back of House Communication Hiring 299

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Takeaway: Book time out of your day to go over the restaurant management resources available to you and familiarize yourself with the processes you need to know. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lots of time on our hands. Here are some thoughts: [] CHALLENGE YOUR PERSONAL COOKING.

Back of House 346

Back of House Book Communication Leadership 346

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 96

Book Food Back of House Food Order 96

Modern Restaurant Management

MARCH 23, 2020

As one way to help restaurants navigate this uncertain time, our team has created a short e-Book with marketing tips for restaurants. Download the full guide, "Coronavirus Era: 13 Restaurant Marketing Ideas" here. Among the highlights: Pickup Incentives. Prompt Future Visits. Kids Eat Free. Bulk Is Best. No Contact.

Marketing 198

Marketing Back of House Employee Relations Social Media 198

7 Shifts

JULY 29, 2024

One method of this for back-of-house employees is 'station certification.' Engaging employees effectively is crucial for restaurant operators aiming to build a thriving and motivated workforce. To meet the challenge of employee retention, a more engaged team is more likely to stay and grow with you. More than half (64.3

Employee Relations 221

Employee Relations Cash Management Loyalty Program Communication 221

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. Let’s come back to Henry. Perhaps you’re a large restaurant chain that has locations all over the country? If you fit into any of these categories and you’re wondering why restaurant technology is a worthwhile investment, then keep reading. Henry is ready to order some dinner. Contactless Technology.

Technology 199

Technology Front of House Back of House Point of Sale 199

EATER

FEBRUARY 1, 2023

This book is not for them.” But, as The I Hate to Cook Book proved after it was published in 1960, a lot of women hated to cook. They weren’t plotting a revolution. They had always expected that this would be their lot in life. Everything in society and pop culture had told them so, and they’d never questioned it.

Book 105

Book Point of Sale Back of House Take-out 105